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“Tranquility in the Chaos” 5 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #1 of 460 hotels in Marrakech
San Francisco, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Tranquility in the Chaos”
5 of 5 stars Reviewed November 11, 2013

Our adventure in Marrakech started out with a bang, or to be more accurate, a thunderclap. Just as our driver from the train station pulled up to the Medina walls, the storm clouds that had been darkening the sky finally let loose. We waited out the heaviest of the rain for several minutes in the van before making a mad dash to the Riad, following the two unfortunate employees sent out to fetch us and our luggage. Despite doing our best to stay dry as we dodged traffic and stray cats in the labyrinthine passageways, we arrived at the Riad soaking wet, but were welcomed in by the smiling staff and immediately made to feel at home.

In that first couple minutes, we knew we had chosen the right place to stay. It's a bit cliche, but I felt like I was staying with family. The room was fabulous, but it's the staff and service that push the Riad over the top. Ismaiel did a great job guiding us to the main square, stopping after every twist and turn to make us look behind us at landmarks or signs that would help guide us home. We still took a wrong turn or two when we were on our own, but never needed to use the phones they so graciously provided in case we got lost.

Though they don't have a nightly dinner service, we had arranged to eat at the Riad on our first evening, enjoying a delicious traditional Moroccan feast in their dining area, very happy to not have to go out in the rain again. The breakfasts were a great mix of local and Western fare, and they served it on our schedule, allowing us to sleep in and enjoy the room. The fruit bowl in our room made for some good snacking between meals, and the Riad provided non alcoholic drinks and bottled water upon request, so we stayed well hydrated. Taking mint tea in the courtyard by the pool or enjoying a bottle of wine on the roof were great ways to relax and enjoy some down-time between forays out into the city.

Whenever we wanted suggestions for activities or restaurants, the staff was more than happy to point us in the right direction (and give us a map to find the way). Their recommendations never disappointed.

Bottom line, if I were to return to Marrakech, there is no other place I would stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
London, England, United Kingdom
1 review
5 of 5 stars Reviewed November 11, 2013

I'm not usually one to leave a review but the level of personal service and staff at Riad Kheirredine were beyond anything I've experienced in years of travelling. Difficult not to repeat all the praise already given in the below reviews, which is what drew us to stay here in the first place - but it surpassed my high expectations on every level.

A special mention must go to Yajaira who was managing the Riad the week we were there and did everything possible to make sure we had an outstanding time and even helped me organise a surprise for the girlfriend during the stay. The rest of the staff are a pleasure to chat with and run the Riad with such a hospitable and friendly manner at times it seemed more like returning to a family home than a hotel.

The riad is stunning and kept immaculate. We stayed 4 nights in the Ambre room, which I would highly recommend. As other reviews said, every detail has been considered here, from the local mobile phones they give you, the bespoke daily breakfast, the mini bottles of water to take out each day...the list is endless.

We had dinner at the Riad one night and the food was excellent - some of the best we ate in Marrakech.

In summary, probably the best accommodation I've ever had the pleasure to stay at.

Room Tip: Ambre room was amazing - decor and size!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2013

It's difficult to describe what a special place this is, without simply repeating what has already been written in so many reviews before.
This was a first trip for us a couple and we couldn't have wished for a better choice. Riad Kheirredine takes all of the qualities of wonderful Marrakech and raises them to a higher level still: charming, comfortable, magical, hospitable, elegant, romantic, great food....the list is endless. But it's the service that elevates this place above pretty much everywhere either us has stayed over many years of travelling. It's impossible to list all the ways in which every member of staff does their most to make sure that your trip is unforgettable and that a repeat visit is inevitable - but suffice to say that we arrived as guests and departed as friends. Whatever our expectations had been, they were exceeded. And we felt blessed to have stayed there.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 1, 2013

We arrived back yesterday from a wonderful five nights spent at this Riad. I agree with all the positive comments that have helped to make Riad Kheirredine such a popular choice and would like to mention all the wonderful staff who make you feel so special from the moment you arrive until you leave. Ismaiel was the first member of staff we met - he was there to meet our taxi and take us to the Riad. He was also our guide to the souks and gave us advice on places to eat and what we should pay in the markets. Abdul, (Security) also acted as our guide when we wanted to visit some gardens. Both were very friendly and helpful young men. The two young managers, Valentina and Yajaira were exceptional, very welcoming and there to sort out any problems without making us feel stressed - we initially couldn't get money from the cash machines so couldn't pay for our room upfront but Valentina told us not to worry and that we could pay at the end. We did eventually find a cash machine that accepted our card - so don't give up if the same happens to you. Elena (housekeeping) was a friendly face in the morning, always smiling and happy. She did the rounds every day checking that we had everything we wanted for breakfast and at teatime or at sunset. She told us she loved her job and it showed!
Brahim was also excellent at waiting and nothing was too much trouble. Wafe, Jen, Salve and Christine kept the Riad and the rooms spotless. Our beds were turned down at night as well as being made in the mornings. Finally two members of staff I didn't meet but who deserve praise for all the wonderful food that was served. Saide and Hoyette, the cooks, who are responsible for us putting on weight during our stay - their food was so good! What a team they all are and I am so glad that next year there will be new kitchen up on the roof so that the staff are not continually having to run up and downstairs - although it was always done with a smile. Thank you so much for making us both feel so at home. We will be back!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2013

Right from the start this place is off the scale of amazing. Hospitable and the riad itself is beautiful. Dont mind the dodgy back alley location as the staff provide you a guide into the medina the first time and any other time you request, they also give you a local phone to use any time your in a situation that needs sorting out by the always helpful and professional staff. Breakfast was lovely and a choice of poolside or rooftop. This is a must stay if your going to stay in thw old town of Marrakesh.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 29, 2013

I have previously stayed in Marrakech and did not have nowhere nearly as wonderful experience as I had here!

From the moment we arrived there on an early flight, they gave us breakfast, a phone to contact them 24 hours a day should we get lost. We got guided into the souks on the first day so we had a good sense of direction and overall the experience here could not have been better.

I would definately come back and stay here next time I come to Marrakech - I can see why they are sitting at number 2 spot on trip advisor. Thank you so much for such a great stay!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed October 29, 2013

Found the Riad on TripAdvsor after our initial plans had to change at the last minute: thought that I was going to be settling for a mediocre place: how wrong I was. My wife and I were there for a two night stay, second night we had romantic dinner at the Riad on their roof terrace (recommended, food compared well to Le Foundouk restaurant).
I cannot stress how hard the hotel staff work behind the scenes to ensure that their guests have an effortless, rewarding & enjoyable stay. Traveling to the Medina is actually not all that easy: the cool Riads are NOT going to be easy to find (and this one REALLY isn't), you might get hassled at night, you might not select the best hamam or restaurant. The Kheirredine staff come to carry your bags to the Riad when you first arrive at one of the Medina gates, they loan you a cell phone to call them anytime once you're there, they arrange taxis, night guides (guys in hoods and lanterns to lead you to your evening restaurant) , they'll serve you breakfast, afternoon tea pretty well whenever you want it, they don't change for absolutely everything (without asking we got a very-late check-out for our last day, nice to have a shower late in the afternoon prior to departing Marrakech), they give you a thorough run-thru on the local geography.
Rooms are interesting, clean, well-equipped, plenty of hot water towels, all that stuff. Pretty romantic interior, candle lit stairs etc.
Highly recommended.
FYI: we are a mid-50's couple who do a lot of business travel. My wife's roll-on luggage wasn't the greatest idea for the Medina. While it isn't an issue for us I wouldn't call the Kheirredine (or ANY of the Medina) a wheelchair or senior-friendly location.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Kheirredine

Also Known As:
Riad Kheirredine Hotel
Riad Kheirredine Hotel Marrakech
Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Marrakech
#11 Business Hotel in Marrakech
#37 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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