Riad Kheirredine's secret weapon is their staff. Particularly Valentina. We loved Valentina. She's Italian, not Moroccan. This is important, because she knows what it's like to come to Morocco. She understands the challenges and the joys. She knows what westerners want. She guides you to places, activities, and shopping that you will appreciate. She thinks like you do, empathizes with you, and connects with you. This is not a normal "hotel" experience, I assure you.
It's not just Valentina. From the cleaning ladies to the porters to the waiters to the guides, everyone at Riad Kheirredine made us feel like we were visiting family. It was special.
I can't even begin to express my gratitude. Indulge me to tell you a few stories:
I arrived very sick. I don't know what I ate in Fez, but somehow I caught a rather nasty stomach bug. Right after we checked in, I passed out from exhaustion. My fiancé asked Valentina if we could get some antibiotics. Valentina happened to have Cipro on hand. A couple of hours later (when it became clear I wasn't waking up anytime soon), my fiancé ordered dinner for herself, which the staff delivered to the room. They even set up a table and tablecloth in the room so that my fiancé could eat, and force-feed me some bread and rice. The next day, after 13 hours of sleep, I felt like a new man.
Ismail showed us how to get down to the main square. We decided to be adventurous and take a different route back. We got lost. Fortunately, they gave us a cell phone, so we were able to call. We told Ismail where we were, and he immediately came, found us, and brought us back.
We had a short trip, but really wanted to go to the Sahara desert. Ask Valentina about this trip when you book the Riad. The Riad has set up their own special tour with a local tour company. A driver picked us up in Marrakech, drove us through Tizi-n-Tichka (stopping regularly so we could take pictures) took us to Ait Benhaddou, then drove us to Agdz where we stayed in a magnificent Riad. The next day, we drove to Mhamid, then into the desert. We rode camels, spent the night outside under the stars (we had our own private tent, but who wants to sleep in a tent when you can sleep under the stars in the Sahara desert?) hiked up to the top of Erg Chegaga, and then drove home. Breakfasts and dinners were paid for, and we ate fabulously. It was a marvelous, intimate, personal trip with an incredibly friendly and knowledgable driver/guide. I'm so glad Valentina set it up for us.
Our trip was too short for us to do adequate shopping, so Valentina saved the day again. Before we left for the desert, we asked how we could get some Argon oil to take home as a gift. She recommended a place, then offered to get it for us while we were gone. When we returned from our desert tour, the oil was waiting for us, and we just reimbursed her for the cost. We were incredibly grateful, and our friends LOVED the oil she picked for us.
Before we left we arranged to have dinner at the Riad our last night. Based on something we read in a guidebook, we asked for Tanjia. We knew we were in for a treat when Valentina's eyes lit up. Tanjia was our best meal in Morocco bar none. It was a spectacular treat.
Valentina seemed genuinely sad when we left. We were too: we will miss her. But we will never forget the experience she and the rest provided us at Riad Kheirredine. It was truly special. Thank you guys!
Ask them to make Tanjia. It's fabulous...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.