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“Amazing service!” 5 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Ranked #2 of 470 Hotels in Marrakech
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing service!”
5 of 5 stars Reviewed July 22, 2013

The service was fantastic. It has everything you could ask for. Very well thought out. Staff were so helpful and friendly. We went as a group of girls. Made us feel really safe. Would definitely go back.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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974 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed July 18, 2013

We went as a family of four adults and stayed here as it came highly recommended. The riad is very sweet and traditional. If you are looking for a big pool and a spa - this is not the place. BUT if you are looking for excellent service, warm staff and a lovely relaxed setting - go stay here. It is very close to the Souks, 7 min walk if that. Good for those who are addicted to bargains!.

The Riad is actually located in what seemed a valley of houses for the locals. It did feel a bit strange at first as we were used to pulling up to big hotel enternaces, but you soon get used to it. If you are a group of girls travelling here, note that the airport bus will take you to a point, where you will then be asked to follow a man to the Riad. This part does seem strange and a bit unsafe. But the man you will be following is Riad staff (he may not speak proper English so may not communicate that). Once you get to the Riad you will meet the Ladies who run the place. They are lovely. In fact all the staff - even the house keeping staff are lovely. There were several little touches which make this place stand out. Firstly, the breakfast was so nice, second, the tea, coffees and fresh juices were complimently - all day long. Third, the Riad staff gave us a mobile phone when we ventured out - for safety and to call them if we got lost or needed to be collected from anywhere. They organised a few great dinners in the Riad but also out of the Riad. The trip to the Atlas mountains was just breath-taking. The Riad organised the whole trip for us, from the private car and driver to the lunch we had sitting in the actual river and the hike to see the waterfalls. The Riad staff even ran around on the last day of our stay picking up Argan oil, olives and changing currency for us - they were exceptional in every way.

This place is truely lovely, we highly recommend it. We will certainly go back.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

As our first taste of Morocco, this Riad was the perfect choice. Valentina, Yajaira, and the entire staff were the warmest, most helpful people possible. Nothing was too much for them - each and every person working in the Riad went out of their way to make sure you had the best time possible. In addition to the cell phone, recommendations, and guided walks through the medina mentioned already, I must thank them for helping me try to track down a missing suitcase, which entailed multiple calls a day and endless patience! The food was delicious, and the limitless cups of lemon water and plates of watermelon never ceased to refresh.

We were traveling with our daughters, ages 7 and 11, and stayed in the Eucalyptus Room and the nearby Musk Room (picture not online). I would highly recommend this to other families, as it gave us space and privacy, and the hall door could be locked, effectively creating a suite. The girls also spent every day cooling off in the lovely plunge pool. We were all sorry to leave, and would hope to stay here again if we ever are in Marrakech again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
1 review
5 of 5 stars Reviewed July 12, 2013

We would just like to send a huge and sincere thank you to all the staff at Riad Kheirredine. We thoroughly enjoyed our stay at the Riad and would not hesitate to stay their again on our next trip to Marrakesh. The staff was friendly and helpful explaining to us all the favourite tourist sites we should see (and assisting us with extremely precise directions, we did not get lost once!). The staff also had our safety in mind and even provided us with a cellphone which we could use any time of the day, if we needed their assistance or if we did get lost in the maze of Marrakesh streets. The rooms were beautiful, clean and cozy. The food was delicious and scrumptious, and all in all, our experience at Riad Kheirredine was delightful and one filled with only good memories. We would highly recommend this Riad to any tourist visiting Marrakesh!

Juan Bornman, Kitty Uys and Robyn White from South Africa.

Stayed June 2013, traveled with friends
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Bristol
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 3, 2013

My girlfriend and I have just returned from a week in Marrakech. For the duration of our stay we were at this Riad. Quite simply it was superb and we were very sad to leave. The whole experience was great from the quality of the Riad through to the helpfulness of team.

When we first booked the holiday we had debated whether to do the all inclusive thing with a tour operator but we wanted to experience more of the true Marrakech and find a more special hotel so opted for Riad Kheirredine ...

From the very initial contact Valentina was so helpful with guidance on the hotel and then things to do and see in the area...then when we arrived we were met at the airport and taken right to the Riad. We were given a mobile phone in case we got lost or needed any help when we were out and about, and each time we wanted to get anywhere which was perhaps a bit too tricky to find on a map one of the team offered to walk with us - including if we were getting back late at night and needed someone to come and meet us. Nothing was ever too much trouble for any of the staff at the Riad.

On our first night we decided to have dinner in the hotel, which turned out to be more of a feast with several courses..all tasting superb and prepared by our own chef for the night..a really really nice touch..And as for the breakfasts..wow...pancakes, cake, eggs, fuit salad, juice, yoghurt...think it will take a lot of gym sessions to burn it all off but was all worth it!! :-)

In terms of the Riad itself, I actually think the pictures on here don't do it justice. The rooms were very comfortable (if you are there for longer than 2/3 nights, definitely recommend the Rose room due to its size) and finished to a very high standard. The Riad had all of the traditional Moroccan charm whilst having all of the modern facilities that you would hope for.

In terms of the communal areas, the terraces and plunge pool area were great and were kept absolutely spotless at all times.

The whole team at the Riad were so helpful. I really cannot stress enough how much they wanted to help those staying there...whether it be to get you a cup of mint tea after a day in the souks, to getting you a towel after a dip in the pool, or just to talk through some ideas for things to see and do..they really were very helpful, and it was really very much appreciated.

As for the location, it was about a 10 minute walk from the edge of the souks. At first we were a little apprehensive about how we would manage to find our way back each day, but we were given a tour and helped to remember our way back....as a result we never had a problem (whereas we had spoken to other people who were staying at other riads who were not helped in the same way!).

Being in Marrakech for 7 nights we also wanted to get away for a day and the team helped us arrange a day trip to the Atlas mountains ..we got right into the heart of the Ourika Valley where we had a relatively straight forward climb to see a waterfall which was followed by lunch sat in a river (yes, sat at a table in a river!). Definitely worth asking about if you want to get out of Marrakech for a day - but make sure you have sensible shoes!!

Staying in an area near the souks may not be everyone's cup of tea but we absolutely loved it. The local people were so friendly, and always happy to help and have a laugh or joke with you. yes, you needed to be firm when offered some local Moroccan produce but if you were clear you weren't interested the people respected that. The smells, colours and sights of Marrakech are truly amazing and the Riad Kheirredine is a superb place to be based to enjoy this to the full. We shall definitely be returning!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

Went to riad kheirredine to celebrate silver wedding with family best experience for hols , staff could not of been more helpful, from getting picked up from airport to leaving .Rooms are lovely and very clean and comfortable.Fruit left in room everyday for you and also left on all tables for you to eat when ever you want any .Will be going back when we can ,so quiet and peaceful ,but if you need anything the staff will get it for you .Keep up the good work valantina and the rest of the staff .

Room Tip: we stayed in the ground floor room behind the orange tree and it was always nice and cool .
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

I travel freqently for business so look for places with character and charm but high standards when I travel for leisure. I spent two night in the Riad and cannot recommend them highly enough. I really did feel that they cared that I had a positive experience and a good stay. All of the staff were kind and thoughtful, from providing me with a local phone that I could call them on 24 hours a day if I got lost somewhere while out looking around to pulling together an impromptu meal in the late afternoon before my flight. I will return and will recommend to friends.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#16 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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