This is hands down the best hotel I have experienced to date. The customer service and the facilities were simply impeccable. The riad was truly our home away from home, our peaceful oasis from the business of the city.
Not only were the rooms and the rooftop (our favorite place at the riad) just enchanting and always spotless, but the staff was truly a model of excellent service (better than most top-notch or luxury hotels, who could learn a thing or two from these guys). From Valentina and Yajaira at the front desk, to Ibraim, Ishmael, and Abdul (who were my Champions League semi-finals watching buddies), to the housekeeping staff of Helena, Cathy, and all the rest of the staff. The minute we walked through the door after every excursion, we always had their full attention and were truly taken care of. Everybody was so attentive and genuinely warm, even our little daughter fell in love with them and the riad itself (especially the tasty cookies she would get every day). They all made themselves available for help at all times and, as all the other reviews say, provide you with a cell phone in case you get lost or need assistance outside of the riad. It happened to be our daughter's second birthday the day we arrived and they even had a birthday cake for her!!! And, even though they do not serve any meals besides breakfast and the traditional full Moroccan dinner (which you have to order in advance), they were able to accommodate us because I was feeling under the weather and was not able to go out of the riad to get dinner. They were truly accommodating and helpful.
Our rooms (Musk and Verveine) were impeccable every day. Our Verveine room had a pull-out couch which the housekeeping stuff pulled out every evening while we were out to make into a comfy bed for our daughter and placed her stuffed animals on the bed in a cute way, which we thought was such a nice touch.
We had the traditional dinner the night we arrived and it was heavenly. You should definitely try it! The breakfast was a highlight within itself. And just the lovely mint tea that was always available regardless of the time of day.
I would not stay anywhere else and we fully intend to stay there when we come back. We loved the place and we love and miss the crew! They are the best!
- Official Description (provided by the hotel):
- The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more less
- Reservation Options:
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- Also Known As:
- Riad Kheirredine Hotel Marrakech