5-night stay at the beginning of May 2013. First visit to Marrakech with my wife and 3-yr old daughter. The first thing that will strike you is the labyrinthine approach through the Medina alleyways, a 10-minute walk from the nearest taxi dropoff. Don't be deterred -- we found these corridors safe, well-lit and well-travelled, and full of friendly people (especially when greeting them with a smiling "bonjour"). Ask the hotel managers (the lovely Valentina or Yajaira) for directions and landmarks, as we found no map really useful. They are happy to send a guide to walk with you until you get your bearings, and even give you a local mobile phone free of charge to call in case you get lost (we didn't, but nice for peace of mind).
The Riad is stylish, well-maintained, and kept immaculately clean -- a calm and inviting oasis away (but not far) from the hustle/bustle of the souks. The design highlight is the rooftop terrace, which is perfect for breakfast, sunbathing (bikinis allowed), enjoying the warm breeze at sunset, or relaxing with a nightcap. The view is superb and the all-white decor seems straight out of a trendy Miami Beach resort. The staff will deliver beer and wine (4 Euros) right to the terrace along with a variety of snacks free of charge, all day. My daughter also loved cooling off for a short while each day in the small courtyard pool, though I didn't see any other guests using it. Dinner is an option which we did once -- 25 Euros pp excluding alcohol -- a generous amount of excellent food that was among the best we tasted in Marrakech. Rooms are air conditioned (helpful as daytime high temps were near 40 C) though designed to be naturally cool despite the heat. Our room (Eucalyptus suite) was shower only.
Undoubtedly the most memorable and laudable aspect of RK is the friendly and thoughtful staff. From management to porters to maids, every employee we met was smiling and helpful, and very good at anticipating our needs. Upon our arrival late at night with a sleeping child, we found in the room a plateful of homemade "snacks" (enough mini-sandwiches, cookies and pastries to feed 3 families), plenty of bottled water (which they give you throughout the stay at no charge), and a jug of fresh squeezed orange juice (oh what a treat for weary travellers!). The couch was already made into a bed for our daughter. The next morning we left early, our room a mess of exploding suitcases, but upon our return found the room in spotless condition, including each of our suitcases unpacked and clothes neatly folded or hung in the closet. Wow! And of this happened every day! For anyone with kids, the staff is an asset not to be underestimated. They delighted our daughter at every turn, for example each day the maid cleaning our room arranged her dolls and toys in a new and fun way. They flirted with and entertained her to no end, and seemed genuinely sad to see her go (the feeling was mutual).
While the Riad is not perfect (some rooms are smallish, and the WiFi could be better), there's so much positive to say about RK. It's hard to imagine a better introduction to Marrakech or a better launchpad from which to explore the energetic Medina.
- Official Description (provided by the hotel):
- The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more less
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- Also Known As:
- Riad Kheirredine Hotel Marrakech