Every review you read of this hotel will probably say the same thing, namely that the staff are amazing. You'll find better looking Riad's if you search, possibly with better locations but I've travelled extensively and no-where have I encountered such great staff. They treat you as friends rather than customers from the first moment until the last. Marrakech is a mad city and I'm not sure whether I would return but I would definitely parcel these folk up and take them with me wherever else in the world I stay. If companies are looking for a definition of excellent customer service, then this is it. OK, eulogy over (good enough Valentina?? :-)). Have the Riad organise transport from the airport; it saves haggling with the locals (because no matter how savvy you think you are you'll get done...they have had hundreds of years of doing this). The hotel is situated in the middle of the Medina in a residential area. On arrival, or when returning from a restaurant at night the lads from the Riad meet you from the cab and then walk you through the Medina. My wife found this quite intimidating at first because the streets are very narrow and there are lots of locals hanging around, day and night. However, I have felt more unsafe in UK so be confident and don't worry; you will not be hassled and they will help you if you get lost (which you will!!). The rooms in the Riad are comfortable and well represented on the web but there are different sized rooms so make sure you chose wisely if staying for several days. The rooftop terrace was a nice place to hang out with great views of the Atlas Mountains and all the sights and sounds of local life. I liked the little extras like complimentary oranges (delicious) everywhere and mint tea (take it sweetened because unsweetened is quite bitter) - also known as Muslim Whiskey apparently - or soft drinks are offered all the time. I recommend that you book dinner in the Riad at least one evening because the food is superb, with couscous and a meat tangine offered and at 25 euro each it was great value. The breakfasts are lovely as well, with plenty of fresh fruit, yoghurt, bread and delicious French and Italian cheeses. Getting out and about is an adventure but the lads will guide you from the Riad to the main square through the Souk for the first time. You also don't have to worry about getting lost (which you probably will) because they also provide you with a phone with the numbers of all the different staff pre-programmed. We never had to use it but it helped us both feel much more confident going out knowing that we had it. I knew the Riad offered this as a service when I booked and one of the reasons I was confident staying here. The staff will also go out and buy you articles at 'locals' price if you cannot be bothered to haggle. I cannot compliment this place enough. It is up there in the top 3 hotels I've ever stayed in anywhere in the world and would return in a heartbeat.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.