We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Oasis of calm in busy Marrakech” 5 of 5 stars
Review of Riad Kheirredine

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Riad Kheirredine to your Saves list
Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #2 of 462 Hotels in Marrakech
Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Oasis of calm in busy Marrakech”
5 of 5 stars Reviewed March 25, 2013

My wife and I spent 4 wonderful nights here. We enjoyed Marrakech but we loved this wonderful Riad. Valentina and her staff could not have been more welcoming and attentive - nothing was too much trouble. The Riad is set amid a maze of narrow streets and on arrival we were provided with a mobile phone to use if we became lost - something that is surprisingly easy to do especially in the Souk.
The food in the Riad was good and plentiful but the highlight was definitely breakfast on the roof terrace.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

851 reviews from our community

Traveler rating
    820
    26
    4
    1
    0
See reviews for
113
517
26
10
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nottingham, UK
Top Contributor
62 reviews 62 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 24, 2013

Every review you read of this hotel will probably say the same thing, namely that the staff are amazing. You'll find better looking Riad's if you search, possibly with better locations but I've travelled extensively and no-where have I encountered such great staff. They treat you as friends rather than customers from the first moment until the last. Marrakech is a mad city and I'm not sure whether I would return but I would definitely parcel these folk up and take them with me wherever else in the world I stay. If companies are looking for a definition of excellent customer service, then this is it. OK, eulogy over (good enough Valentina?? :-)). Have the Riad organise transport from the airport; it saves haggling with the locals (because no matter how savvy you think you are you'll get done...they have had hundreds of years of doing this). The hotel is situated in the middle of the Medina in a residential area. On arrival, or when returning from a restaurant at night the lads from the Riad meet you from the cab and then walk you through the Medina. My wife found this quite intimidating at first because the streets are very narrow and there are lots of locals hanging around, day and night. However, I have felt more unsafe in UK so be confident and don't worry; you will not be hassled and they will help you if you get lost (which you will!!). The rooms in the Riad are comfortable and well represented on the web but there are different sized rooms so make sure you chose wisely if staying for several days. The rooftop terrace was a nice place to hang out with great views of the Atlas Mountains and all the sights and sounds of local life. I liked the little extras like complimentary oranges (delicious) everywhere and mint tea (take it sweetened because unsweetened is quite bitter) - also known as Muslim Whiskey apparently - or soft drinks are offered all the time. I recommend that you book dinner in the Riad at least one evening because the food is superb, with couscous and a meat tangine offered and at 25 euro each it was great value. The breakfasts are lovely as well, with plenty of fresh fruit, yoghurt, bread and delicious French and Italian cheeses. Getting out and about is an adventure but the lads will guide you from the Riad to the main square through the Souk for the first time. You also don't have to worry about getting lost (which you probably will) because they also provide you with a phone with the numbers of all the different staff pre-programmed. We never had to use it but it helped us both feel much more confident going out knowing that we had it. I knew the Riad offered this as a service when I booked and one of the reasons I was confident staying here. The staff will also go out and buy you articles at 'locals' price if you cannot be bothered to haggle. I cannot compliment this place enough. It is up there in the top 3 hotels I've ever stayed in anywhere in the world and would return in a heartbeat.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

If you're like me, you've read approximately 921 reviews of Riads trying to find the best one for your money. Stop looking. This is it. There's not much more I can say that hasn't already been written, except to say that my fiance and I have travelled extensively throughout the world and both agree that the treatment we received at this Riad is by far the best customer service we've experienced anywhere. During our stay in Morocco, we stayed at three other hotels and were frankly spoiled by this Riad because no subsequent hotel could quite live up to the standard of service we experienced immediately upon our arrival. Free wifi...free water/tea/coffee...a cellphone...a manager who anticipates your needs even before you do...seriously, do yourself a favor.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
København, Staden Kobenhavn, Denmark
1 review
5 of 5 stars Reviewed March 23, 2013

We stayed at the riad for two nights and had a wonderful stay! Extremely friendly and helpful staff, delicious breakfast served on the roof terrace plus cosy and squeaky clean rooms. We highly recommend this beautiful place to others and would love to return!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunmow essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

We stayed at the Kheirredine for four nights for my wife's birthday and were made to feel special from the moment we arrived. Breakfast was ready and waiting on arrival, which was a welcome surprise after a long early start. All the staff were very friendly and helpful especially Ismaiel, Valentina and Yajaira. Ismaeil walked with us through the medina to make sure we knew the route through the narrow alleyways which is quite daunting when you first arrive. The staff provide you with a mobile phone throughout the stay with their numbers programmed in, which again reassured us on arrival. The Riad was immaculate and we were impressed with the rooms with the styling and space. The roof terrace was always favourite for us especially to have breakfast, which was always plentiful. The staff make your stay that little bit more special with free cappuccino/tea and biscuits every time you return from a long day at the souks. We also had a meal one evening which was excellent and again the staff were very thoughtful and kind by bringing out a surprise birthday cake. We would definitely stay here again and plan to take our teenage son with us next time. Thank you once again for a memorable stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
5 of 5 stars Reviewed March 17, 2013

The service at Kheirredine is what takes this place from special to extraordinary. The staff, especially Valentina, often anticipate your needs before you do. They are always looking for ways to make your stay special or help you find whatever you are looking for in Marrakech - be it cooking classes, massages, or a special place to eat. We chose the hotel because of the tripadvisor reviews and like many others, we were not disappointed. The rooms were great, the food was great, the service was great. The only downside is the distance to Jemma El Fnaa but I wonder if those Riads that are closer pay so much attention to detail and go so far to provide you with so much attention that you feel not only like family but rather the respected elder.

Room Tip: I don't think you can go wrong. Just choose your favorite fragrance. We were in the Rose room...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, RI
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 13, 2013

This riad is largely run and run extremely well by Valentina, a charming young Italian woman. Valentina, and the staff are always at your service. Valentina herself is fluent in English, Italian, French, and who knows which other languages.

Lots of hotels take good care of their guests, but not like Riad Kheirredine does. The Marakech Medina where this riad is located is a maze of streets and alleys and a thousand ways to get lost. No problem: When you want to go somewhere, Valentina will send a multi-lingual guide with you. When you're ready try it on your own, she'll give you a cell phone with her number and the guide's numbers already built in so when you get lost, you just call and someone will come guide you back. When you do get back, you'll be offered tea coffee, cookies and anything else you may want.

Rooms are charming but small and dimly lit. Hey, it's part of the charm.

The restaurant is great for dinner, and for the included breakfast.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Riad Kheirredine? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#14 Business Hotel in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA, EasyToBook and Odigeo so you can book your Riad Kheirredine reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riad Kheirredine Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Riad Kheirredine, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.