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“Awesome Service at Riad Kheirredine” 5 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Ranked #2 of 472 Hotels in Marrakech
Providence, RI
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Awesome Service at Riad Kheirredine”
5 of 5 stars Reviewed March 13, 2013

This riad is largely run and run extremely well by Valentina, a charming young Italian woman. Valentina, and the staff are always at your service. Valentina herself is fluent in English, Italian, French, and who knows which other languages.

Lots of hotels take good care of their guests, but not like Riad Kheirredine does. The Marakech Medina where this riad is located is a maze of streets and alleys and a thousand ways to get lost. No problem: When you want to go somewhere, Valentina will send a multi-lingual guide with you. When you're ready try it on your own, she'll give you a cell phone with her number and the guide's numbers already built in so when you get lost, you just call and someone will come guide you back. When you do get back, you'll be offered tea coffee, cookies and anything else you may want.

Rooms are charming but small and dimly lit. Hey, it's part of the charm.

The restaurant is great for dinner, and for the included breakfast.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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995 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed March 11, 2013

We were really impressed with Riad Kheirredine. Everything about it lived up to the reviews we had read on Trip Adviser. Firstly we would like to thank the staff for their exceptional service and hospitality. They were all so friendly and helpful. Our room was beautiful and just as importantly it was very clean. The breakfasts were lovely too and the little extra touches, the guided tour on our first day to orientate us, the mobile 'phone so that we could ask for help if we needed it (we didn't need to use it but it was very reassuring to know that help was just a 'phone call away), recommendations for places to eat, all helped to make our stay enjoyable and comfortable. We were happy with the loacation of the Riad. It was central enough for us to be able to walk everywhere and yet tucked away in a quiet spot, which was very welcome after the hustle and bustle of the medina. Based on our experience we would certainly recommend Riad Kheirredine to travellers to Marrakech.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 11, 2013

We travelled to Marrakech for my birthday and selected Riad Kheirredine for 2 reasons, 1) the fantastic TA reviews it had received and 2) because it had a roof top terrace. From the moment of booking to our return yesterday, the service has been impeccable, with great attention to detail. Valentina runs a great team and absolutely nothing is too much trouble for any of the staff. They all seem genuinely keen to ensure your stay is special: others have mentioned the little touches like, complimentary fruit and water available in the rooms and to take out when sightseeing, unlimited mint tea, coffee, earl grey accompanied by little biscuits and homemade cakes. Flowers on my B'day too. Wine and beer reasonably priced and always served with olives and nuts and a warm smile! Breakfasts were delicious and plentiful and served if requested, on one of 3 areas on the roof with amazing views. Very reassuring to be provided with a mobile to use at any time- we used it once, but hardly needed as Ismael was a great guide who was available whenever needed to help us circumnavigate the streets. A great idea to eat in the Riad on your first evening - food was so good we ate on the last too! All in all it was like a little safe haven, a wonderful antidote to the hectic Medina life !

Room Tip: Pay for a suite if you are staying for more than 3 nights as the Fleur D' Orange on the ground f...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 10, 2013

Visually appealing riad with wonderful Moroccan-Italian fusion breakfasts included and delicious Moroccan dinners if you choose. Italian owned and operated with a staff fluent in English and French as well as Arabic and Italian. Rooms are a bit small but well appointed. You will be supplied with a phone pre-programmed with the numbers of the hotel and various staff members that you may use to order breakfast and snacks or to summons assistance if you are lost. Staff members, led by effervescent and eager to please Valentina, are, without exception, warm and helpful. Highly recommended.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 3, 2013

Atmospheric and welcoming - spent three nights at Riad Kheirredine and loved every minute of it. The riad is down a maze of alleys in the heart of the medina, but don't let that put you off at all - Valentina, Ismail and the team give guests a phone each so they can summon assistance at any time and be guided back to this beautiful property, which has a cute courtyard and a delightful roof terrace. Take your breakfast up there - it's an epic spot for consuming a feast of eggs, Moroccan bread and preserves, pastries and cake with lashings of strong coffee and freshly squeezed orange juice. Our room - Ambre, a quirky mix of Italian and Moroccan styles - was extremely comfortable and we slept like the dead. In a good way. All in all, a great choice if you want to a real sense of old town atmosphere.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 3, 2013

My wife and I booked into this Riad after seeing all the reviews in TA and what we experienced in terms of service by each and everyone of the staff exceeded our already very high expectations.
Whether you love or hate Marrakesh you can't but love this place and the staff.The rooms are beautiful, the breakfasts plentiful, there is free wifi, and you pay only for soft drinks or alcohol, Bottled water, teas and coffees are included. Each room has a safety deposit box and you get given a local mobile with all the hotel staff numbers in case you get lost or need something when you are outside the hotel. On the first day one of the boys will walk with you to the square to help you get your bearings and after that will pick you up if you get lost. In the evening if you go out they will take you to the square where they will hail you a taxi and haggle the best price and on your return, if you call, they will be waiting to walk you back to the hotel always with a smile irrespective of the time.
I don't normally write reviews unless something is appalling or outstanding. This place is truly OUTSTANDING!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 2, 2013

I booked Riad Kheirredine as it had good reviews on TripAdviser and I was not disappointed, if you are thinking of staying in the centre of the Medina and are looking for somewhere safe, comfortable, clean and reasonably priced it would be a good choice.

The key ingredient is the level of service from the young, friendly staff. They organised transfers, trips out, set us up with a good english-speaking guide, reserved meals in other hotels, walked us around the city until we were comfortable we wouldn't get lost and a hundred and one other things.

Here are a couple of suggestions if you are thinking of going to this Riad:
Take them up on the offer of a meal on the first night. Marrakesh is hectic and confusing without needing to find somewhere to eat as soon as you arrive. They provide a (large) evening meal of traditional Morrocan food and wine to set you up for your first night.
Let them guide you around on the first day - they'll help you get orientated. They provide you with a local mobile telephone already loaded with credit and their telephone numbers just in case you do get lost.
Don't be concerned when the transfer taxi drops you off in the centre of the bustling city. The Riad is tucked away in a quite corner where the lanes are too narrow for cars. Your luggage is transfered on foot by young men with a handcart (all part of the joy of Marrakesh), so don't be alarmed.
They provide free bottled water, coffee, tea and juice, plus if you buy a bottle of wine they keep it for you if you don't finish it (ps - Moroccan wine is quite good!).

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#19 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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