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“Perfect tranquility with most excellent service” 5 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Ranked #1 of 465 Hotels in Marrakech
Bromsgrove
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
“Perfect tranquility with most excellent service”
5 of 5 stars Reviewed February 14, 2013

The Riad is simply beautiful. The service is absolutely first class. We were made to feel so welcome and nothing was too much trouble. We were welcomed into the gorgeous interior of the Riad with drinks, hot towels and snacks. From that moment nothing was too much trouble. We could order anything we needed anytime of day, and were greeted with a warm and welcoming smile. The manageress gave us a mobile phone to use anytime we were lost or needed advice. We also were given a personal guide into Jamaa el Fna and over to the Marjorelle gardens. I believe the staff would have given us a guide to anywhere we wanted to go. The staff were all very dedicated and were a wealth of help and information. The Riad itself provided the best food. Breakfast was sumptuous and served anywhere you wanted. You could choose from your own room, the cosy enclosed dining room, or the roof terrace in the sunshine. Alcohol could be bought from them anytime. The decor and rooms were extremely beautiful. We absolutely love this place...!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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868 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Denmark
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 9, 2013

We loved staying at the Riad Kheirredine, we loved the staff, we loved the riad, the rooms, the food, all of it! The perfect place to stay when in Marrakech. The service was above and beyond! We would love to come back and stay here again.

Room Tip: All the rooms are lovely!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

The Riad is lovely. The staff are amazing. Nothing is too much trouble. Breakfast on the terrace overlooking the Atlas Mountains is just lovely. The Riad is 10 to 20 minutes walk North of the main square, Jamaa el Fna, through a labyrinth of narrow passages between buildings. The Riad provides guides... And mobile phones.... Both are invaluable and, fortunately, extremely reliable!
The staff are extremely attentive and you should make use of their help to get to and fro from the Riad. You do need to be able bodied and willing to walk. Don't be put off by people standing around on the corners. They are part of the City and are not to be feared. Just enjoy the experience!

Stayed January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond-upon-Thames, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed at the Riad Kheirredine for a long weekend at the end of January to enjoy the blue skies, sunlight and fascination of Marrakech.

The rooms are beautifully designed and are as lovely as the pictures on the website suggest. We stayed in the Ambre room which has Moroccan décor, with a fireplace, sofa and coffee table as well as a comfortable bed. Nice touches included the 'cornes de gazelle' cakes on arrival, plus free soft drinks and fruit throughout our stay. In the morning you can have breakfast downstairs or on the roof terrace where you can look out over the Medina towards the mountains and enjoy the sunlight. The roof terrace is also a great place to end the day in the sun as it's well-furnished with sofas and sun loungers from which you can order drinks.

If you don't go out in the evening, the riad's Moroccan dinner is a good option. On request they can also do a lighter version from what's available on the day. Wine and some other alcoholic drinks can be purchased in the riad, and enjoyed with a meal, by the pool in the courtyard, or on the roof terrace.

The lovely staff look after you very well indeed. Indeed I would say the service at the Riad Kheirredine matches that of the very best and most expensive hotels I've stayed in. Nothing seems too much for them.

They also go out of their way to make you feel at home and safe in what is quite a chaotic city. On the first morning Ismael guided us through the maze of alleys to the taxi stop and from there through the busy covered shopping lanes to Jemaa el-Fnaa. His directions were faultless both in getting us there and in teaching us to find our own way back. The riad also provides you with a local mobile phone so you can call them if you get lost, need help, or want to be walked back from the taxi stop at night.

Mention must also of course go to Valentina, who made us feel welcome from beginning to end, and whose knowledge and advice was always valuable, and also to her colleague Yajaira. The proprietor, Marina, wasn't around when we were there, but it's clear she recognises that in a well-run business, happy staff make for happy customers. And we were certainly happy – go there, you'll love it!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

I took my wife for a special holiday to celebrate her xxth birthday and this Riad exceeded our expectations - a truly amazing place. Located in old city and accessible only by foot, going through the front door was like entering another world. We stayed in the Eucalyptus suite which was spacious and luxurious and we had the delicious breakfast each day on the roof top terrace. Valentina, Yahaira, Ismael and the rest of the staff were outstanding - very welcoming, relaxed and friendly. As first time visitors to Marrakech the experience can be intense but their attention to make sure we found our way around and the provision of a phone in case we got lost ensured that we enjoyed our stay

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polcenigo, Italy
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 27, 2013

This is THE best place we've ever stayed and to put it in perspective, Morocco was the 53rd country I've visited. Let me begin with the owner, Marina. I instantly felt like she was welcoming us into her beautiful home when we arrived. She made us feel like family. We were welcomed with a delicious breakfast to start. Following that, we sat outside in the courtyard by the pool and fountain as beautiful Valentina told us all about the Riad. There was no doubt in our minds that she would make our visit perfect. She showed us to our room on the top floor where fresh fruit and pastries were waiting. It was spacious, beautifully decorated, and very cozy with a fireplace. The light smell of incense and fresh flowers filled the air. The bathroom had handmade soap, shower gel and shampoo, and bathrobes hung perfectly on the wall. It was absolutely beautiful.
After our room tour, we took a few minutes to freshen up and Ishmael (spelling was waiting for us to escort us on our venture out into the Medina. He had previously walked us into the Riad after the airport transfer dropped us off at the nearest road. Ishmael is wonderful! Having lived in the Medina his whole life, he knows everyone! He escorted us to the square and gave us tips on good restaurants, etc. He always has a smile on his face and is so very helpful and humble. We had perfect directions from him and felt confident we could return to find the Riad by ourselves, but we had the cell phones from the Riad in case we ever got lost.

On days 2-3, we took a desert trip and camel ride. The Riad set everything up for us and it was PERFECT! In fact, when we arrived in the desert, they specifically asked if we were from Riad Kheirredine and we were taken to a better, more private camp than the rest of the people on our van.

The last two nights we stayed in the Riad were just as amazing as the first. With Valentina and Yajaira taking care of us, everything was perfect. We ate dinner at the Riad one of the nights and it was absolutely delicious. On the morning of my birthday, I was surprised by a bouquet of flowers at breakfast. Who does that? It was incredible! On our last afternoon there, we brought some cakes back from a local bakery and sat upstairs on the rooftop with two other couples from the Riad. Ishmael and a server climbed all the stairs to ensure we were well taken care of up there with wine, cheese, bread, olives, etc. They were wonderful!

The Riad is perfection. I only have praises for the "family" who allowed us to stay there. It truly was an exceptional time!

Room Tip: All of the rooms are beautiful. The first night we had a suite and the last two nights we had a stan...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013 via mobile

This being our first trip to Marrakech I am not in a position to compare Kheirredine against other Riads. However I can honestly say I can see no way how other Riads in the same price range could top it for quality and service.

Upon arrival at the airport our driver was ready to drive us to Kheirredine (transfers included in price). At the entrance to the Medina a friendly member of staff was on hand to take our luggage and guide as through the Medina for the short walk to the Riad.

Upon entering through the Riads understated door we were immediately struck by the beauty and serenity, a true oasis in the heart of the Medina.

We were then provided with warm towels and mint tea whilst Valentina introduced us to the Riad and all it had to offer. A fantastic feature of this was providing us with a local mobile phone so that if we ever needed to contact the Riad or member of staff it could be done so easily and at no extra cost; a lovely and thoughtful touch I felt.

Our room (The Rose suite) was beautiful and a very true reflection of the images from the website. The shower was hot and powerful and the locally made soap and shampoo were fantastic.

For our first explore of the Souks and down to Djemaa El Fna a member of staff was on hand to guide us and show us the way to find our way back to the Riad. All this was done with no expectation of a tip, rather it was the level of service provided.

Our breakfast on the first morning was truly fantastic and this continued throughout our stay. My wife being given a beautiful bouquet of flowers on the morning of her birthday was a lovely touch.

In conclusion Riad Kheirredine was a truly wonderful place to explore Marrakech, offering a fantastic location in the heart of the Medina and providing a fantastic level of service and comfort.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#11 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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