I chose this hotel based on the TA reviews. When traveling by myself security is very I important to me. They give you a local cell phone and this came in very handy as my first night I was coming back through the medina and was sent the wrong way by a local. In all my travels I had never met so many locals who deliberately try to get you lost (they do this so that one of their friends can "help" you and you pay them money. This was tried a few times with me but by the end I knew the right way to get home. So back to the story, I called the Riad on the phone they gave me and they sent one of their young men to come and get me - they have this service available 24/7 - so worth it.
The Riad arranged for a pick up (and drop off) at Casablanca airport.
They met me at the taxi stand and took me through the medina to the Riad. Greeted me with tea and cookies. I was given the Rose room for my stay. Overlooks e courtyard and great room, but if the Riad is full sometimes you can hear people going past the room on the stairs.
I went to take a shower pun my arrival and the shower did not work. They had someone there to fix it within 30 minutes - such things happen and the response to fix the problem was immediate. Separate soap and shampoo but no hair conditioner - fortunately I had brought my own. The shower has no curtain so tended to end up with a wet floor. Bed was very comfortable!
I had forgotten to bring an adapter so they lent me one.
Breakfast was great - variety of food, and a lot of food.
Location is a long way from the square - 15 minute walk. Not a huge issue as I love to walk, but could get a little crazy late at night. Dinner in the square each night at the open markets was great - but the drumming up for the business was quite offensive at times.
This was my first trip to Africa, so not sure how much this is localized to Marrakech and how much is North African, but the pushiness and deceit in trying to deliberately get tourists lost in the Medina is not something I have encountered in my previous travels. I tend to explore and end up in places where locals tend to be very hopeful in getting me back on track. I met up with some others in Marrakech who had been to Fez and they had the same experiences in Marrakech but not Fez. So the policy of the Riad in providing a local phone and guides for the Medina is much appreciated - the others were somewhat jealous, but then again they were paying much less for their Riads.
So why four stars and not five stars? The location is a long way from the square and the Palais and other historical sites. Others stayed in Riads closer to the square and for much less (but remember I had the security of the cell phone). And the e-mail they sent after my stay asking me to provide a five rating was quite off-putting. I rely on TA postings to help guide me in my choice of accommodations, and am disappointed to think that people would provide a five rating because a place they enjoyed staying asked them to. To be honest, I delayed posting my review as wanted to ensure I was fair and honest.
I greatly enjoyed my stay. The hospitality was great - comfortable rooms, great breakfasts, great guides, local cell phones. The location is not so good, and if I were to return to Marrakech I would probably stay closer to the square for less money.
- Official Description (provided by the hotel):
- The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more less
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- Also Known As:
- Riad Kheirredine Hotel Marrakech