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“Excellent!!!” 5 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Ranked #2 of 471 Hotels in Marrakech
London, UK
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Excellent!!!”
5 of 5 stars Reviewed January 26, 2012

What a great hotel, with wonderful staff!
I recently took my partner Laura to Marrakech for her 30th birthday and chose to stay at the Riad Kheirredine, and we both loved it!
We have stayed in lots of nice 5 star hotels, but we have never experienced hospitality like it. We have been meaning to join Trip Advisor for years, but had to after this trip!
The staff have a genuine ability to make you feel like you are the only guests and really go the extra mile to make your holiday perfect.
The Riad is tucked away in the traditional streets of the Medina, and has a sanctuary-like feeling. It has a lovely shaded courtyard which I imagine is great in the height of summer and a great roof terrace which was perfect to get some January sunshine!
We really enjoyed the breakfast of fresh juice, pastries, eggs, ham, cheese etc. The coffee is really good and is free at any time of the day or night. This is the same for all hot drinks, water etc. Really good hotel. Cannot recommend it enough!

Thanks a lot to everyone at the Riad Kheirredine!!

Michael and Laura

Room Tip: We stayed in the the Amber room which was really nice
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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983 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Vancouver, BC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2012

This riad was amazing. The staff were so attentive. I really felt that we got to experience the hospitality that Morocco is known for around the world. The price includes many extras: breakfast, a free cell phone in case you get lost, personalized service, free cups of tea with cookies, etc. They will call to arrange any tours you wish and are very concerned that you are having a great stay. Hakim is particularly helpful and runs off his feet helping you figure out the medina. I cannot wait to return.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comacchio, Italy
Top Contributor
154 reviews 154 reviews
5 hotel reviews
Reviews in 28 cities Reviews in 28 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed January 13, 2012

riad beautiful, clean and comfortable. qualified staff, helpful and friendly. really a great holiday

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chalon-sur-Saone, France
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed January 6, 2012

The good:
1) Valentina. Great, friendly personality, helpful and cheerful. Knowledgeable and always willing to advise and assist. Abdul - very friendly, too. Francesco - always smiling.
2) The roof relaxation area - great view over the city, fantastic ambiance. Too bad December is too cold in the evenings, we would certainly hang out there if it were warmer
3) Clean rooms. Comfy beds. Nice toiletries.
4) charming decorations.
5) the staff supplied cellphones in case guests were lost. Very appreciated because of the confusing location.

The bad:
1) super cramped rooms. Sandal room felt like being in a closet.
2) very dark lights - we had to use flashlights to read books in our rooms.
no internet signal in the rooms. Had to sit either in the breakfast room on in the cold courtyard.
3) noisy local girls in the haman talking until midnight. (across from Verveine room). The echoing voices not allowing us to sleep - in the final act of exasperation we went out of the room and told them to be quiet.
4) poor water pressure - water just trickling at times (and completely off one morning - had to get the front desk to turn the pump on - we had already soaped ourselves, that was awkward)
the showers don't drain properly and backed up.
5) We stayed in Verveine room and later in Sandal -
my 5'11" husband hit his head on the low ceiling in the bathroom and the staircase.
Sandal shower unusable - the water would spray everywhere - no curtain and no screen, and super cramped. we could not shower there.
The Verveine room was really cold - the electric heater is undersized for the room.
6) breakfast - we ordered an omelette and were given a browned sunny-side up, dried around the edges. When we very gently tried to explain what the omelette should be, we encountered bad attitude from the Moroccan staff, accusing us of "using English", "not knowing what an omelette was", but "omelette" is the same word in French!
Two girls from Singapore had similar problem - they ordered sunny side up and were given overcooked scrambled eggs.

Khalid (not sure of the spelling) was especially rude - during the omelette discussion I mentioned to him that I used to work in a restaurant in Germany, to which he answered "what do Germans know about food".
Wow! surely the guests feel like royalty in this Riad!

About the location: mixed feelings.
while it is very authentic and almost romantic to be looking for the ornately carved door in the labyrinth of Medina, it is darn impractical.
We were lucky to book the transfer from the airport or else we would never ever find the Riad. Pity the guests which were forgotten at the aiport.
The taxi drops you off 10 minutes walk from the riad and it is truly a maze. Without Riad's representative, it would be impossible to find.
On the way out, we felt comfortable enough to not ask for a guide, but we pulled our luggage on the cobblestones for around 1 km - really hard on the wheels - and no boy with a cart in sight. Allow plenty of time to walk to the streets (and taxis).

Strangely enough, without booking this Riad we would never experience the movie-set-like labyrinth. It WAS romantic.

The bottom line:
the owners try to do the best with what they have (being an old, cramped building in an awkward location).
the building cannot be changed (size of the rooms or ridiculous up and down staircases).
What can be changed is the attitude of some of the staff, the shower drains, the water pressure booster pump and perhaps some reading lights?

We also compared the prices and check the facilities in other riads, and found that Kheirredine wasn't the greatest bargain.

Also, strangely enough, the human touch made the shortcomings of the Riad possible to accept.
In the future, if we find a good deal, we might consider coming back for couple of nights if only to share the magical location with friends or family.

Room Tip: hm. is there a good room in this Riad?
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2012

Very nice place to stay though not easy to find. They need to pick you up at a specified pick up point or you'll get lost trying to find it. It takes a little over 15 minutes to walk to the Jemaa el Fna square (main attraction) . I had my first Hammam ever there and it was really good. Breakfast was good but I had better in Fes. I was given a local mobile phone in case I got lost but never needed to use it. My room was quite big (Rose) and confortable but the shower was not very good.

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 4, 2012

Recently spent a week at the hotel on short family break. Fairly typical for a Riad in Medina environment in Morocco. Strong points were easy going and friendly staff. Rooms were acceptable but probably going to need upgrading in not too distant future. They were also a little cramped with not a lot of space to do much. Weak points - no TV (not a major problem), poor lighting in room making reading almost imppossble, lack of hot water and shower not working properly - attempted to have this resolved but came to nothing. Tolerable but not really acceptable for the price of the room. In-house meals (need to be ordered in advance) and drinks expensive (but par for the course in Marrakech which is probably the most expensive place in Morocco). All in all enjoyable but would probably look for somewhere a bit more stylish next time and with more amenities.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North London
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 1, 2012

This is a very stylish riad inside the Medina though away from the bustle of the souks. We were upgraded to the Jasmine suite which enjoys a private roof terrace which could be a real boon in Marrakech. Unfortunately the weather was quite wet so we didn't get to appreciate it, in fact the riad has a large roof terrace available to all its guests which would have been a great place to have breakfast on a sunny day. The suite is elegant and tastefully furnished though the bathroom is 2 floors down from the bedroom with a day room inbetween, the day room is very cute but not particularly useful. The staff at the riad are helpful and friendly. The guided walk to Jemaa el Fna, the main square, when you arrive is very useful, after a day the medina and souks are quite easy to navigate but it is reassuring that the riad provide you with a Moroccan mobile phone in case you get lost. The square is about a 20 minute walk away though you are soon in the bustle of the souks and although there is plenty of activity the walk is safe and we never felt threatened. We ate at the riad the first night and they had no problem serving plenty of vegetarian moroccan food, though eating at the stalls in the square is a must As our stay in Morocco was short we just took the one day trip from the Riad to the Ourika valley - a great escape from the city and an insight into another part of the country. We asked the riad to book us a hamman though at the arranged time there was no one available who knew exactly where we should go, instead we went to De la Rose which we stumbled across we couldn't recommend it highly enough, a truly relaxing experience. Afterwards we found out that the Riad has its own hamman though curiously that hadn't been mentioned to us.

Room Tip: Jasmine suite is spread over 3 floors but has lovely private roof terrace.
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#17 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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