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“3 Nights of very mixed feelings.” 3 of 5 stars
Review of Riad Kheirredine

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Riad Kheirredine
44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco   |  
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Ranked #1 of 465 Hotels in Marrakech
Chalon-sur-Saone, France
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
89 helpful votes 89 helpful votes
“3 Nights of very mixed feelings.”
3 of 5 stars Reviewed January 6, 2012

The good:
1) Valentina. Great, friendly personality, helpful and cheerful. Knowledgeable and always willing to advise and assist. Abdul - very friendly, too. Francesco - always smiling.
2) The roof relaxation area - great view over the city, fantastic ambiance. Too bad December is too cold in the evenings, we would certainly hang out there if it were warmer
3) Clean rooms. Comfy beds. Nice toiletries.
4) charming decorations.
5) the staff supplied cellphones in case guests were lost. Very appreciated because of the confusing location.

The bad:
1) super cramped rooms. Sandal room felt like being in a closet.
2) very dark lights - we had to use flashlights to read books in our rooms.
no internet signal in the rooms. Had to sit either in the breakfast room on in the cold courtyard.
3) noisy local girls in the haman talking until midnight. (across from Verveine room). The echoing voices not allowing us to sleep - in the final act of exasperation we went out of the room and told them to be quiet.
4) poor water pressure - water just trickling at times (and completely off one morning - had to get the front desk to turn the pump on - we had already soaped ourselves, that was awkward)
the showers don't drain properly and backed up.
5) We stayed in Verveine room and later in Sandal -
my 5'11" husband hit his head on the low ceiling in the bathroom and the staircase.
Sandal shower unusable - the water would spray everywhere - no curtain and no screen, and super cramped. we could not shower there.
The Verveine room was really cold - the electric heater is undersized for the room.
6) breakfast - we ordered an omelette and were given a browned sunny-side up, dried around the edges. When we very gently tried to explain what the omelette should be, we encountered bad attitude from the Moroccan staff, accusing us of "using English", "not knowing what an omelette was", but "omelette" is the same word in French!
Two girls from Singapore had similar problem - they ordered sunny side up and were given overcooked scrambled eggs.

Khalid (not sure of the spelling) was especially rude - during the omelette discussion I mentioned to him that I used to work in a restaurant in Germany, to which he answered "what do Germans know about food".
Wow! surely the guests feel like royalty in this Riad!

About the location: mixed feelings.
while it is very authentic and almost romantic to be looking for the ornately carved door in the labyrinth of Medina, it is darn impractical.
We were lucky to book the transfer from the airport or else we would never ever find the Riad. Pity the guests which were forgotten at the aiport.
The taxi drops you off 10 minutes walk from the riad and it is truly a maze. Without Riad's representative, it would be impossible to find.
On the way out, we felt comfortable enough to not ask for a guide, but we pulled our luggage on the cobblestones for around 1 km - really hard on the wheels - and no boy with a cart in sight. Allow plenty of time to walk to the streets (and taxis).

Strangely enough, without booking this Riad we would never experience the movie-set-like labyrinth. It WAS romantic.

The bottom line:
the owners try to do the best with what they have (being an old, cramped building in an awkward location).
the building cannot be changed (size of the rooms or ridiculous up and down staircases).
What can be changed is the attitude of some of the staff, the shower drains, the water pressure booster pump and perhaps some reading lights?

We also compared the prices and check the facilities in other riads, and found that Kheirredine wasn't the greatest bargain.

Also, strangely enough, the human touch made the shortcomings of the Riad possible to accept.
In the future, if we find a good deal, we might consider coming back for couple of nights if only to share the magical location with friends or family.

Room Tip: hm. is there a good room in this Riad?
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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868 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2012

Very nice place to stay though not easy to find. They need to pick you up at a specified pick up point or you'll get lost trying to find it. It takes a little over 15 minutes to walk to the Jemaa el Fna square (main attraction) . I had my first Hammam ever there and it was really good. Breakfast was good but I had better in Fes. I was given a local mobile phone in case I got lost but never needed to use it. My room was quite big (Rose) and confortable but the shower was not very good.

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 4, 2012

Recently spent a week at the hotel on short family break. Fairly typical for a Riad in Medina environment in Morocco. Strong points were easy going and friendly staff. Rooms were acceptable but probably going to need upgrading in not too distant future. They were also a little cramped with not a lot of space to do much. Weak points - no TV (not a major problem), poor lighting in room making reading almost imppossble, lack of hot water and shower not working properly - attempted to have this resolved but came to nothing. Tolerable but not really acceptable for the price of the room. In-house meals (need to be ordered in advance) and drinks expensive (but par for the course in Marrakech which is probably the most expensive place in Morocco). All in all enjoyable but would probably look for somewhere a bit more stylish next time and with more amenities.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North London
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 1, 2012

This is a very stylish riad inside the Medina though away from the bustle of the souks. We were upgraded to the Jasmine suite which enjoys a private roof terrace which could be a real boon in Marrakech. Unfortunately the weather was quite wet so we didn't get to appreciate it, in fact the riad has a large roof terrace available to all its guests which would have been a great place to have breakfast on a sunny day. The suite is elegant and tastefully furnished though the bathroom is 2 floors down from the bedroom with a day room inbetween, the day room is very cute but not particularly useful. The staff at the riad are helpful and friendly. The guided walk to Jemaa el Fna, the main square, when you arrive is very useful, after a day the medina and souks are quite easy to navigate but it is reassuring that the riad provide you with a Moroccan mobile phone in case you get lost. The square is about a 20 minute walk away though you are soon in the bustle of the souks and although there is plenty of activity the walk is safe and we never felt threatened. We ate at the riad the first night and they had no problem serving plenty of vegetarian moroccan food, though eating at the stalls in the square is a must As our stay in Morocco was short we just took the one day trip from the Riad to the Ourika valley - a great escape from the city and an insight into another part of the country. We asked the riad to book us a hamman though at the arranged time there was no one available who knew exactly where we should go, instead we went to De la Rose which we stumbled across we couldn't recommend it highly enough, a truly relaxing experience. Afterwards we found out that the Riad has its own hamman though curiously that hadn't been mentioned to us.

Room Tip: Jasmine suite is spread over 3 floors but has lovely private roof terrace.
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 11, 2011

I stay 5 days in total, sleeping in three different rooms. As a summary it is a very nice place to stay, with very friendly and helpully people, nice homemade breackfast, but with some points to be taken into account.

1.- Practically you need to take the aiport trasfer service because the Riad is not very easy to find it. After the first time you can manage it, even you will get a mobile just in case you need help.
2.- You must not too bother of group of young people in each coorner in that part of the Medina. They are at their own business and do not bother you.
3.- The rooms do not have Wifi connection, only there is a free wifi near the reception.

As I have say before I really enjoy it.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 11, 2011

When we arrived to the drop off point we were a little bit apprehensive due to the surroundings but shortly after realised this added to the magic of this trip.

We were met by Hakim and a porter who led us to the riad, through local streets, which at first seemed like a maze. Reflecting on this we felt we experienced true Marrakesh and consequently will return to the riad.

Walking to the from the riad they are lots of local children, however my husband and i never felt threatened in any way what so ever and felt safer than we do at home. These children are children, not the yobs that you see to often in the streets of uk. We were out til late and felt safe walking back to the riad. Be aware some the kids maybe a bit cheeky and point out that the way your heading is closed. The perfect answer we found was to point in the opposite direction and reply yes this way is closed too!

The riad is absolutely amazing. No flaws what so ever.

The staff cannot do enough.

Breakfast was massive, huge selection and fresh pastries, orange juice, eggs.

Our room the verveine was stunning.

The terrace is perfect was passing time watching the sunrise and set.

There was no hotel feel with this riad. It felt more like we were visiting family. This riad has a boutique feel to it.

On my birthday all the hotel staff presented myself with a stunning cake and sang happy birthday. It was very touching.

Hakim, the italian receptionist, sorry cant remember name and Abdulla our driver went out of their way to be helpful.

I have recommended this riad to my twin sister. My husband and i will be returning to marrakesh and we would only stay in this riad.

An experience not to be missed!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 5, 2011

It would be too easy to warmly advise this piece of paradise in the heart of the old medina to couples of all ages traveling to marrakech or to a small group of friends. What makes the difference between a quality boutique hotels and a unique place is the treatment for a woman traveling on her own in a country. Every detail counts in the rooms, common spaces and above all in the service. Your beauty case can be reduced to your day & night cream, toothpaste, toothbrush and hairbrush. Nothing else as you will get addicted to the fabulous organic beauty products that you will find in the bathroom; to the point that you will ask where to buy the same products in Marrakech to bring them back home. The rooms are precious and you will feel as a princess. Especially if you indulge on the terrace laying in the sun, reading a book while enjoying a mint tea. Or if you decide to finish your day by a traditional hammam followed by a massage by experienced hands. As a foodie, I tend to be critical but this riad is also unique for the quality of the food served : do you find very often jam where the jelly part is very reduced in comparison to the quantity of  exquisite parts of real fruits ? Or where breakfast is tailored according to your specific tastes at your arrival ? If a dinner is organized during your stay, do not miss the opportunity to stay there even if you are a lonely traveller. I spent five days in this riad on my own and I am a frequent traveller. I recommend it with no reserves, especially to women. My future trip there will be planned with my mother but it could be also perfect with your partner or with some friends. In my opinion, the old medina is the best place to stay for discovering Marrakech. It is safe and enchanting. The area of the hotel chains has no soul and it is identical to a lot of places around the world.

If you The excursions are organized in a very personal way with competent guides. I had the opportunity to discover Marrakech with a history professor from Marrakech but speaking fluently French, English and my mother tongue Italian. Another positive note about the staff working there who is extremely attentive and reserved at the same time. I had the chance to discover is place thanks to trip advisor and that's why I want to leave my personal thank to all those travelers having left a message beforehand. I read a couple of negative messages but they are responding at all to the reality of the riad, I would then neglect them if I was you.
This place is unique and, as I had the occasion to discover in my travels, there is often a special woman behind a special place.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Marrakech
#2 Romantic Hotel in Marrakech
#11 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad can defined like a boutique hotel as we have a personalized service. All ours Rooms are equiped with phone, minibar, safetybox, hairdryer, insuite bathroom, hitter and air condioning. We have a multilanguages staff service 24 to 24 hours. In the restaurant we have a international and Moroccon cucine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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