in total 1200 dh was stolen from my boyfriends suitcase, this was on a course of two days. on the first day we noticed 800 dh missing but thought it was merely our miscalculation, however the next day a further 400 dh went missing after carefully counting the amount before we set out. Me and my boyfriend went to speak to the manager about the issue and instead of him to resolve it he began to shout at us calling us liars... He then went in to say the only people who have had access to our room is the cleaner and us... he stressed the fact that the cleaner has been working there for 35 years so she is trusted.....however the cleaner herself looked nothing more than 35 years herself. Instead of sympathising with us we were shouted and the manager walked away from us whilst doing rude gestures. I have never been so disrespected by a manager of a hotel in this way before.
on top of this, our doors did not look properly, the fridge in the room was hot and did not work and the swimming pool was full off thirsty pigeons.
worst hotel experience ever
Not 4 star standard - staff , decor or food
DO NOT STAY HERE
- Official Description (provided by the hotel):
- The Hotel La Renaissance is situated in central Marrakesh. It has a rooftop bar and swimming pool overlooking the fashionable Gueliz district and with views of the Atlas mountains.Each guest room at the Hotel La Renaissance has air conditioning, a private balcony, TV and free Wi-Fi.Guests of the Renaissance can sunbathe on the terrace and relax in the Hammam, which also offers massage treatment.The hotel’s Dahab bar serves a variety of cocktails and offers a live DJ in the evenings.The hotel’s Aqua Pazza restaurant serves fresh Italian cuisine and offers top-floor views over Marrakech. La Renaissance Bresserie offers gourmet, Parisien style cuisine.Hotel Rooms: 45. ... more less
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