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“Fantastic location for exploring the city!” 5 of 5 stars
Review of Hotel La Renaissance

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Hotel La Renaissance
4.0 of 5 Hotel   |   89 Angle Bld Zerktouni et Mohamed V Gueliz | Gueliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #355 of 460 Hotels in Marrakech
Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Fantastic location for exploring the city!”
5 of 5 stars Reviewed March 20, 2013

This hotel is perfectly located for exploring the city whilst being away from the very busiest part. Great for those who want bars nearby, with the fabulous terrace bar at the top of the hotel providing the icing on the cake! Great staff, good sized rooms, but the traffic is a little noisy, so beware if you're a light sleeper! Would definitely recommend and would use this as a base again if I return to Marrakech.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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237 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2013 via mobile

Reasonably priced but not 4* unfortunately I did not heed the many warnings here on trip advisor and went ahead and booked this hotel with my partner.

As I sit here with the balcony door open (no air con) I can without a doubt warn you against coming here!

The staff are not very attentive as when we arrived for check in (and every other time we are at the reception desk) we had to stand and patiently wait for attention whilst personal conversations were wrapped up.

The room is a reasonable size, nice decor with a balcony. However the bedding was dirty with grease marks, yellow tinged and questionable black marks. We asked to have the bedding changed...a man came up to change the duvet and told us the pillow cases and base sheet would be changed 'tomorrow' they were not!

We called the reception three times over the course of two days to have our fridge looked at because it was hot. No one came until our third request...after looking at the fridge and fiddling with the light bulb we were told the fridge was working....it wasn't. On the fourth call the fridge was exchanged for one in working order.

The air con only gives off heat...and by our second night the red light which indicates that it's on stopped working completely. As we could still here the motor running we were told its fine and the cool function should begin shortly....it didn't. When my partner called and requested to change rooms he was told by the receptionist that she was unable to change our room because the manager wasn't there but he'd be able to help us 'tomorrow'. I then went down to reception and asked to be moved as the rooms were extremely hot and with the balcony door open it is very noisy. The receptionist informed me that the air conditioning in the whole hotel was not working and a technician from Casablanca would be arriving 'tomorrow'

The pool on the 6th floor was infact a pigeon bath, the staff on the 6th floor restaurant just ignore you. The breakfast was uninspiring...boiled eggs, bread, jams and some fruit, accompanied by flies.

I have struggled to find any redeeming factors but will close in saying,avoid at all costs, spend your money and time elsewhere! There were several easily rectified issues many of which (clean bedding and service) should not have been issues... we were either ignored, lied to or told 'tomorrow' as if we'd somehow forget... At la renaissance tomorrow never comes.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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London
Top Contributor
102 reviews 102 reviews
65 hotel reviews
Reviews in 58 cities Reviews in 58 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 13, 2013

La Renaissance Hotel in Marrakech is a fantastic hotel in the French part of Marrakech. We had an incredible stay - everything was perfect, room (we were upgraded to the suite which was amazing!), hotel, staff, breakfast, view from bar. Overall brilliant experience. Only downside was that it is quite far from the Medina/Souks (20-30 min walk or short taxi ride) and that the prices in this side of town are London/Paris prices - so 3-4 times the cost of eating in the Medina. The pool was also too cold to use and we did not use the Spa which was a little pricey (not bad for a hotel though).

Additionally, there was one negative/disappointing point: Upon returning home to the UK - Hassan (the receptionist) who I spoke to only a couple of times, had sent me 12 text messages to my private phone - some of these messages were in-appropriate and some quite aggressive because I had not replied to his initial text message. This is very disappointing as he was a perfect member of staff during our stay and his hospitality was excellent. It is unclear why he had access to my personal details and used them in this way.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 25, 2013

What a fantastic place, great staff, friendly atmosphere an talk about going the extra mile, nothing was too much for the guys here. I was made to feel very welcome and everybody had a smile. Great food, good selection of beer (average sort of price for out in Marrakech), and live sports. I watched Champions league, premiership, la ligament and RBS 6 nations. Very sad to leave the place. Well done to all the staff :-)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2013

We didn't stay at the hotel but decided to go up to the bar after spotting it one evening from the street below, and I'm glad we did. It was clean, staff were polite and service was good (hard to find in Marrakech!) - plus we got to enjoy the lovely city views.

Pretty quiet when we first arrived but did fill up by the time we left - and we were left in peace to take our time enjoying our drinks. Prices were no higher than any other bar in the city - if anything a bit lower than places such as the Kosybar, and the outdoor heaters were promptly turned on when we asked (I could get cold in a sauna).

I would recommend for a drink to anyone staying in this part of town.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2013

The hotel Accomdation was faultless. Rooms were spacious and lovely. All clean and smells lovely.They had 3 bar areas and one was open till late for music lovers.
Made to order breakfast.The staff were were nice and helpful particularly Hazan. He was one of the high lights of the place.The Hamman & Massage just topped it all up.Wil recommend and stay there again.

Mumi

Room Tip: triple room were lovely and had a massive bath.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed February 4, 2013

I stayed at the hotel with four of my friends and it is one of the best hotels to stay in Marakech. The location was great and the hotel was very clean. It had all that I expected from a 4* hotel. Every single one of us enjoyed our stay there. The food was lovely especially the breakfast and the staff were so friendly. Hassan at reception was the most fabulous person we have ever met. He was extremely nice and recommended the best places to visit and the best restaurants. He made our stay a joy and we all have found a friend for life !!!!!!

We had a Spa at the hotel and that was also great and very relaxing.

Will definitely go back to the Renaissance whenever we go back to Marakech.

Amie

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel La Renaissance

Address: 89 Angle Bld Zerktouni et Mohamed V Gueliz | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #355 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel La Renaissance 4*
Number of rooms: 45
Official Description (provided by the hotel):
The Hotel La Renaissance is situated in central Marrakesh. It has a rooftop bar and swimming pool overlooking the fashionable Gueliz district and with views of the Atlas mountains.Each guest room at the Hotel La Renaissance has air conditioning, a private balcony, TV and free Wi-Fi.Guests of the Renaissance can sunbathe on the terrace and relax in the Hammam, which also offers massage treatment.The hotel’s Dahab bar serves a variety of cocktails and offers a live DJ in the evenings.The hotel’s Aqua Pazza restaurant serves fresh Italian cuisine and offers top-floor views over Marrakech. La Renaissance Bresserie offers gourmet, Parisien style cuisine.Hotel Rooms: 45. ... more   less 
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