Reasonably priced but not 4* unfortunately I did not heed the many warnings here on trip advisor and went ahead and booked this hotel with my partner.
As I sit here with the balcony door open (no air con) I can without a doubt warn you against coming here!
The staff are not very attentive as when we arrived for check in (and every other time we are at the reception desk) we had to stand and patiently wait for attention whilst personal conversations were wrapped up.
The room is a reasonable size, nice decor with a balcony. However the bedding was dirty with grease marks, yellow tinged and questionable black marks. We asked to have the bedding changed...a man came up to change the duvet and told us the pillow cases and base sheet would be changed 'tomorrow' they were not!
We called the reception three times over the course of two days to have our fridge looked at because it was hot. No one came until our third request...after looking at the fridge and fiddling with the light bulb we were told the fridge was working....it wasn't. On the fourth call the fridge was exchanged for one in working order.
The air con only gives off heat...and by our second night the red light which indicates that it's on stopped working completely. As we could still here the motor running we were told its fine and the cool function should begin shortly....it didn't. When my partner called and requested to change rooms he was told by the receptionist that she was unable to change our room because the manager wasn't there but he'd be able to help us 'tomorrow'. I then went down to reception and asked to be moved as the rooms were extremely hot and with the balcony door open it is very noisy. The receptionist informed me that the air conditioning in the whole hotel was not working and a technician from Casablanca would be arriving 'tomorrow'
The pool on the 6th floor was infact a pigeon bath, the staff on the 6th floor restaurant just ignore you. The breakfast was uninspiring...boiled eggs, bread, jams and some fruit, accompanied by flies.
I have struggled to find any redeeming factors but will close in saying,avoid at all costs, spend your money and time elsewhere! There were several easily rectified issues many of which (clean bedding and service) should not have been issues... we were either ignored, lied to or told 'tomorrow' as if we'd somehow forget... At la renaissance tomorrow never comes.
- Official Description (provided by the hotel):
- The Hotel La Renaissance is situated in central Marrakesh. It has a rooftop bar and swimming pool overlooking the fashionable Gueliz district and with views of the Atlas mountains.Each guest room at the Hotel La Renaissance has air conditioning, a private balcony, TV and free Wi-Fi.Guests of the Renaissance can sunbathe on the terrace and relax in the Hammam, which also offers massage treatment.The hotel’s Dahab bar serves a variety of cocktails and offers a live DJ in the evenings.The hotel’s Aqua Pazza restaurant serves fresh Italian cuisine and offers top-floor views over Marrakech. La Renaissance Bresserie offers gourmet, Parisien style cuisine.Hotel Rooms: 45. ... more less
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