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“Comfortable and attractive but service could be better” 4 of 5 stars
Review of Dar Crystal

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Dar Crystal
3.0 of 5 Hotel   |   Derb El Fath no5 | Es Salam, Medina, Marrakech 40000, Morocco   |  
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Ranked #134 of 461 Hotels in Marrakech
Sydney, Australia
Top Contributor
51 reviews 51 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
“Comfortable and attractive but service could be better”
4 of 5 stars Reviewed May 24, 2013

This a very attractive riad in the jewish section of the Medina in Marrakech. There is a lovely courtyard and balconies where it's very comfortable to relax when it's hot (although it's open so not so good when it rains, as it did on our final day). It's quite close to the Bahia palace although not such a great location if you want to go to the souks or the northern part of the Medina, as it's quite a long walk back. (However if you can manage to find your way to a street with cars you can get a taxi.)
We had the room on the top terrace level which was very pleasant and had plenty of space and had a good air-conditioner. The bathroom was also very pretty and atmospheric, however the water was erratic, getting stronger and weaker minute by minute, and it only had one of those annoying hand-held showers and you ended up spraying water all over the floor.
My experience with the staff was not quite so great, people were friendly and helpful but a bit vague, and the night manager in particular. So for example we asked for more hot water at breakfast and it just didn't turn up until we went and got it, another time we asked for tea in our room and the water was tepid, and on the final day we asked if we could have breakfast at 7 as we had to leave at 8, but it didn't happen and then at 8 the guy was asking us why we weren't eating our breakfast when the taxi driver was waiting. (Maybe he just didn't understand my french, but everyone else in Morocco seemed to!) Also we dined in the first night and my chicken was so tough it was inedible.
We felt quite comfortable here and it is attractive but they could improve a bit on the service.

Room Tip: If you are a light sleeper it is probably better not to be on the ground floor.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Harlow, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 12, 2013

Partner and I stayed February 2013. At first you think 'where am I going!' down dark alleyways, but then you come to a door, go through and inside is a tranquil and welcoming place. It was about 25 degrees when we went, and I imagine that in the summer this is a welcome retreat.

We were offered herbal tea on arrival and also offered a suite, and it was nicely furnished. There was LG digital air-conditioning if you needed it which I imagine would be good in the summer, but it was a nice temperature day and night anyway.

We were made to feel at home rightaway. Can't comment on the dinner menu as we were only there three nights, and ate out. Breakfast was coffee, yoghurt, flatbreads and pancakes with jam and was nice.

Dar Crystal is in a great position for Kosybar, Tanjia and the Palais Bahia which are all worth a visit. You do have to walk along some dark streets lit by only a couple of lamps and occasional passing bikes and cars for about 200m, we never felt intimidated but I might if I was a lone traveller. In the day the same streets were very busy. It is about a 15 minute walk from Djemaa el Fna.

The map you are given on arrival is excellent.

We had the Hammam in an evening which we pre-ordered that morning. Thoroughly scrubbed but invigorating! There is a nice rooftop terrace. At night the interior - low slung cushions, plants, nice tables and plunge pool - is lit up by many little lamps and looks very special.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 2, 2013

Dar Crystal totally amazed me from the moment we arrived. Staff was really nice and helpful, breakfast was excellent, I had the chance to try the dinner menu 2 times, which tasted really good.
When we finished our Moroccan round trip we had the rooftop suite for 2 nights, which was amazing, we could see the sunrise and the sunset from our own private little terrace.
Location was also really convenient, really close to the El Bahia and El Badi Palaces and the Dar Si Said museum, Jemaa el Fnaa was like a maximum 10 minute walk.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2013

I was only here for two nights but I loved it. So quiet and peaceful - I was able to do yoga and meditation to the sunset on the roof.

Very close to the town too.

Maybe in the hotter months or a longer stay I would recommend somewhere with a swimming pool to relax and cool off.

Down some little alley ways, I wouldn't be comfortable as a female solo traveller but with friends/family it is fine.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwyn bay
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2013

Lovely little riad, room was really nice on the 1st floor, breakfast very good with great mix , pancakes, yoghurt, fruit, bread rolls, jams etc, location was excellent 3 min walk from the bahia palace. we got the organised pick up whcih is really good for 1st time visit as riad up an alley way so they walk you to the door. Lot of good restaurants near by too, and the main square and souks about 15 min walk. Very good value for money and would definately stay again. the3 owner Bruno was so helpful, marking all the best places to see on his map. would recommend this place to anyone glady!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moscow, Russia
1 review
5 of 5 stars Reviewed March 14, 2013

Un sejour merveilleux a Dar Crystal ou la gentillesse et la chaleur de l'accueil nous feront revenir certainement. Riad super bien place pour visiter la ville facilement, souks a proximite, marches de souvenirs, epices etc.

A wonderful stay in Dar Crystal where the kindness and the warm welcome will make us certainly come back. Dar Crystal is very well located in the center of the Marrakech with easy access to touristic visiting points, nearby souks, souvenirs markets, spices etc. We warmly recommend it.

Замечательный отдых в Дар-кристалла, где доброта и теплый прием позволит нам вернуться Конечно. Dar Crystal очень хорошо расположен в центре Марракеша с легким доступом к посещения туристических точках поблизости базары, рынки сувениров, специй и т.п.. Мы горячо рекомендую.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2013

very nice place with helpful staff and close to a relaxed square near the spice market. The little alley didn't seem promising but once inside the door a serene calm ambiance in the courtyard and a great space on the rooftop made for relaxing.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dar Crystal

Address: Derb El Fath no5 | Es Salam, Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#72 Family Hotel in Marrakech
#117 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dar Crystal 3*
Official Description (provided by the hotel):
Dar crystal, luxury riad in marrakech dedicated to relaxation & sobriety.this prestigious house is an exclusive cocoon of 8 bedrooms with ensuite bethrooms, pool, hammam, massages room & a fantastic sun-bed terrace, linking contempory look & traditional materials.5 mn walk from souks & palaces (bahia, baldi), 10 mn from jemaa el fna square & 10 mn drive from three golf courts. gorgeous breakfast. ... more   less 
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Also Known As:
Dar Crystal Hotel Marrakech

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