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“Good location,not very helpful” 2 of 5 stars
Review of MonRiad

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MonRiad
3.0 of 5 Hotel   |   4 Derb Lahbasse | Riad Zitoun, Marrakech 4000, Morocco   |  
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€80 (EUR)
Ranked #113 of 480 Hotels in Marrakech
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location,not very helpful”
2 of 5 stars Reviewed December 19, 2013

We stayed in the Monriad for 2 nights,when we arrived to the riad it was under refurbishment this was not notified on their website,when we spoke to the person in charge whiled we checked in,he recommended us to go out for the day as it was going to be noisy till at least 7!this was not our first time in Marrakech and our planned was to relax in the riad thats why we booked it,the person in charge was not very helpful or professional the housekeeper and the chef were very friendly.
We organised a pick up trhough the riad this was over price they charged us 200 mad,on the way back we organised our own pick up with a local taxi for only 70.
Drinks in the hotel were also over price,local beer served on a can.

The riad location was good and clean.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Manager at MonRiad, responded to this review, December 20, 2013
Thank you for your review dear guest. I would like to remind you that our professionality, organised you a transfer when you booked at 2 o'clock in the morning, and your arrive was that day at 11.
I remind that the staff of Monriad, according to the policies, leaves always free the custumer to leave in case of unsatisfaction, therefore we agreed with you that you were free to leave in the evening if you were still unsatisfied. At your return, you agreed to end your staying at Monriad because everything was fine. Furthermore, the manager in charge answered to all your question about the city and excursion, suggesting place to go out; offering you also a plate from the menu. All the staff of the Monriad is always helpful and ready to satisfy the needs of ther costumer as the other reviews can confirm and so they will always be.

Thank you
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672 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 25, 2013

Cannot fault this lovely Riad.
Manuela, Luca and all the staff are so welcoming and helpful.
Manuela sent friendly emails as soon as we booked and organised transfers.
The Riad is homely and comfortable, we had the biggest shower I've ever seen.
Perfect mother and daughter trip. Would have no hesitation in returning to Monriad.

Room Tip: We had the twin room at the top stairs on the top floor, if you like a huge shower.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this review, December 28, 2014
Dear Guest,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 19, 2013

Manuela, Luca and the rest of the staff at MonRiad were so wonderful and welcoming. Upon arrival, we were greeted immediately with mint tea and maps of the city. The riad is located within a 5 (or less) minute walk to Jeema al Fna, and short walking distances to most of the other sights in the Medina. The breakfasts were delicious with home made pastries and yogurt and the staff was accommodating to my partner's dietary restrictions (he has Celiac so he cannot eat anything with gluten). Having a drink on the roof terrace is a must!

Our room was a bit small, but I think that is normal for most riads in Marrakech, and the plunge pool was awkwardly placed in the middle of the common area so we would not have felt comfortable lounging there in our bathing suits. I also would recommend splurging on the airport transfer, as the riad is hard to locate if you are not familiar with the area.

Overall, a great stay in a lovely riad with great people!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this review, December 29, 2014
Dear Jolene,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 18, 2013

Stayed in this Riad for 3 nights! It was very close to the main square in Marrakesh - approx. 3-5 mins walk! The staff were very friendly and helpful. We had such a great time with Luka and he gave great guidance on what to see and look out for in Marrakesh. Without him I am sure we would have been ripped off and probably not seen the interesting cultural aspects we wanted to see. Definitely would stay here again! Highly recommend this to first timers in Marrakesh!

Breakfast could have been better though. Thanks for all your help Luka!

Karolina and Sam

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this review, December 28, 2014
Dear Karolina,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 15, 2013

I just been In Morocco couple of weeks ago...
MonRiad was the best choice for us to stay...
Once you get there you know you will feel like at home, since the welcoming...
The staff , with manuela in charge, will defenetly take care of all your needs...
Food Dinner was at his best with resonable price.... Nice and clean terrace on top!!! Sun never miss in Kech, so just get your recliner and enjoy it!!!
Hope to be back soon...

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Manager at MonRiad, responded to this review, December 13, 2013
Thank you, the best way to enjoy the sun here in Marrakech as you said, is on the terrace. There is a second Marrakech made by terrace, satellite, muezzin and stark. While you are sunbathing with your eyes closed, here comes up this second city, and here on our terrace the show is guaranteed!

Thank you again!
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Woking
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed November 11, 2013 via mobile

The riad itself it's quite hidden but once you spend some time in Marrakech you will realise that all of them are. Staff is extremely helpful, they recommended us great restaurants, told us what prices we should expect to pay which was a massive help, I knew what price I should bargain towards. Our room was small but clean and all we needed, loved the top terrace, great place to enjoy an evening drink. Breakfast was tasty. I would recommend this place for sure and would come back without hesitating.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Manager at MonRiad, responded to this review, December 13, 2013
Thank you so much to have dedicated some of your time to talk about us. I'd like to underline that is not only that we care about our custumer but we also know that Marrakech could be a hard city for a tourist, specifically tricky I would say. We provide all of this type of hints and suggestions in order to let our host aware of the "marrakech's atmosphere".

Thank you again and hope to see you again!
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Sydney, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 31, 2013

Loved this place. Lovely little hideaway right in the Medina and around 10 minutes walk to the main square. Staff very welcoming and make you feel at home. Breakfasts were great but didn't eat any other meals in the Riad. Rooms small but lovely.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Manager at MonRiad, responded to this review, December 13, 2013
Thank you for your review, we really appreciate it. Next time you should try some Moroccan food prepared by our chef, or our international menu just in case someone would like to take a break from the spicy moroccan cuisine.

Thank you again for choosing Monriad and spread your voice!!!
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Additional Information about MonRiad

Address: 4 Derb Lahbasse | Riad Zitoun, Marrakech 4000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #113 of 480 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — MonRiad 3*
Number of rooms: 11
Official Description (provided by the hotel):
MonRiad is located in Marrakech’s medina, a 5-minute walk from Jamaâ El Fna Square. It offers en suite rooms, a lounge and patio. Free Wi-Fi is available.MonRiad features traditional riad details including tedelakt tiles. Each room is air-conditioned and has a private bathroom.Guests are invited to relax in the riad’s living room, which has a fireplace and satellite TV. There is also a interior patio with a whirlpool fountain.MonRiad is 200 metres from Bahia Palace and 10 km from Marrakech-Menara Airport. There are a variety of sites in the area including the Berber village of Essaouira and the Ouzoud Waterfalls. ... more   less 
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