First, they tried to cheat on us with guide prices. When we arrived in the hotel, we asked if they could arrange an official guide from the National Tourism Board (Office National de Tourisme) to walk us around the next morning. This is a very standard practice in Morocco and every hotel is used to doing it through the Tourism board because guides need to pass a national exam in order to work as guides, and afterwards work for a fee stablished by law. The staff that night called on our behalf and told us that everything was arranged and the service would be 50 euros (500 Dh) for half a day and 100 euros (1000 Dh) for the day. I answered that I lived in Morocco and normal prices were around 25 euros (250 Dh) half a day and 30 euros (300 Dh) for the day and he replied that Marrakesh was very expensive and those were the prices of the National Tourism Board, the ones legally stablished. That same night we had dinner at a very nice 4 star hotel and asked there what were normal prices for tour guides...and they informed me that 250 Dh for the day and 300 Dh for a day. Next morning we asked to cancel the guide service because prices for a day were more than 3 times of what was charged by the National Office of Tourism, the guy made a scandal saying that it was not true and he couldn´t cancel at that point (although it was more than 2 hours before the appointment time). When I told the story to the Italian manager she pretended that those were normal prices, the "official ones", only to admit that it was a private agency organising and that she was unaware of the official prices. I honestly don´t believe that they didn´t know.
Second, we were woken up very early by a group of Italian tourists having breakfast. Rooms are around the patio and you can hear people speaking as if they were inside your room. So be prepared to be woken up as early as people start having breakfast.
Third, the breakfast was quite scarce. We had half a baguette for four people and some viennoisseries (not even one per person). Orange juice was not even fresh and I was surprised not to see "traditional" moroccan breakfast items that you usually get in riads, such as msmens, harchas, etc.
On the positive side, I´d say that the hotel is conveniently located, close to every attraction.
After this, I stayed in other hotels in Marrakesh and I can assure that you can get better value for money in the city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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>we thank you for your contribution but we would have preferred that you
>firstly manifested to us your complaints
>Problems can be avoided or fixed if there is enough communication on both
>Anyway, let's go facing point by point your complaints.
>First of all, the guide service. We are very clear about this
>detailed information about prices and circuits and giving you the choice
>accepting or refusing this service. You are not forced to take a service but
>you do it, a little common sense must tell you that changing ideas from
>to day can cause discomforts to the people involved in this matter.
> I do believe my staff and the work they do daily; they are very clean and
>honest and they try to do their best to satisfy the needs of the clients so
>cannot accept any insults regarding to their behaviour.
>As for the noise heard from your room, I think you made a judgement only
>the basis of your experience which is not an ordinary status. We did anyway
>best to avoid the noise but it's still up to the common sense of the people
>screaming and shouting in a private house during breakfast.
>As for the breakfast, did you ask to the personnel if you could have more
>things to eat?It is your right and we would not refuse your request. Orange
>juice is not fresh for hygienical reasons whereas the pastry you were
>was totally moroccan ( ususally we give Msmen and typical croissant) ...
>did you ask for it?
>Eventually, for the price you were requested you cannot ask for more, in my
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.