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“A real piece of heaven” 5 of 5 stars
Review of Sirayane Boutique Hotel & Spa

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Sirayane Boutique Hotel & Spa
5.0 of 5 Hotel   |   Km 8 Route D'Amezmiz, Marrakech, Morocco   |  
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Hotel amenities
Ranked #63 of 460 hotels in Marrakech
Durham, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“A real piece of heaven”
5 of 5 stars Reviewed February 25, 2011

Just returned from Sirayane yesterday and cannot praise it enough. Mehdi (the owner) has put a huge amount of thought into the design of this hotel, which is beautiful throughout. He is often onhand to check everything is ok.

All the staff were exceptionally friendly and polite and went out of their way to ensure you had everything you needed.

The spa was excellent with well trained therapists who provided an excellent service and the sunbeds around the pool were exceptionally comfortable.

Breakfast is plentiful and the evening meals, although pricey, were excellent. Would highly recommend the chocolate fondant pudding - to die for!!

It's only downside is its location in being so far out of the Medina, however, this ensures an uninterrupted view of the Atlas Mountains and a perfectly restful night. There are several free shuttle buses today which ensure you can get into the Medina when you want to so it isn't really that much of a negative.

We travelled with our children aged 13 and 10. The pool kept them happy and when they needed to escape the heat there are DVDs at reception which you can watch in your own room.

The gym is basic but has enough equipment for a standard workout as well as a tennis court - all free to use.

Will definitely be returning to this hotel when we next come to Marrakech.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2011

This was a great boutique hotel. The room(a superior) was spacious,clean and had all you wanted except tea and coffee making stuff. We had a small scrubby garden are but the amazingly comfortable plungers and sofa combined with privacy made up for it - also it was very new and by now the grass and plants would have improved it no end. All the staff were welcoming
, friendly and very obliging - for example we had a dud light bulb and could work the heating and there was a rapid response.

The pool area was clean and the heated part of the pool perfect for a dip. Poolside attention with towels etc was always there.

The restaurant was good with friendly service and very reasonable if a bit limited menu and great wine. The owner came round one evening and asked guests for comments. I mentioned lack of hot food and was offered a fresh omelette next morning when I walked in!

Front of house staff and regular hotel taxi into town were efficient and very friendly and responsive. The peace and quiet of this beautiful little hotel with a real view of the Atlas mountains mean we would return.

The gardens are still under development but this was amino thing compared to the exceptional service and facilities we experienced. David. And Jean x

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Stockholm, Sweden
1 review
5 of 5 stars Reviewed February 22, 2011

Beforehand, we were unsure if staying outside the Medina was the best choice-it definately was. This is a lovely oas, wonderful architecture, lovely rooms, great thought of details, and we got our rooms cleaned every morning by the very friendly staff, and every night they fixed the room again, with roseleaves on the beadsheats..very sweet. Only critique is that the staff should have more "quick-tips" about restaurants etc in the Medina. Great and professional spaservice. Read an older review that implied that the foodhygein would be bad-I'm the most sentitive about this and I did not see a single flie on the breakfast. There were four staff on the buffet (which was great and since its a small hotel kept small and managable), and they filled up the food at all times and made sure it was tidy. They even had two staffs constantly around the pool to give you fresh towels-all I can say is that it is a very ambitious project. LOVE IT, never wanted to leave. My partner and I did not have any expectations when we arrived, and it's unbeatable feeling when youv'e hit (sorry about the cliché) the jackpot.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
5 of 5 stars Reviewed February 21, 2011 via mobile

We stayed in this beautiful hotel fir a short stay. This was our first time in Marrakech and we were looking for a nice relaxing weekend and that exactly what we got and more. We booked the junior suite with it's own pool and it wad clean and lovely! We were fortunate we hand nice weather during our stay and were able to enjoy the pool and sunbathe. Breakfast had everything we wanted and it was so nice eating it outside enjoying the view of the Atlas Mountains. We didn't really eat at the medina or outside the hotel. They had traditional morrocan food(which was delicious). The owner was so pleasant and helpful. Customer service was great, I absolutely recomment this hotel if you would like to enjoy Marrakech but also for a fantastic getaway! Looking foward to our return to Sirayanne! Thank you Mhedi and your awsome staff!!

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockholm, Sweden
1 review
5 of 5 stars Reviewed February 20, 2011

The perfect relaxing environment in Marrakech with a staff that takes care of you and give you the complete peaceful and 100% vacation. Clean and friendly with a pool area and a hammam that gives your soul and body a new dimension.
We spent five lovely days getting away from the work and this was a most positive experinece.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed February 18, 2011

We had a few days off work, and wanted a sunny haven and certainly found one here!!

The hotel is stunning, beautifully designed, the bedrooms are comfortable and immaculate, where fresh roses are scattered over the bed every night!! We had the nicest time here, the staff are excellent, very attentive, and remembered what you liked, and pre-empted your needs. It was great being looked after so well, without feeling imposed.The hotel's hammam is clean and well equipped, we had a treatment included in our booking, which is recommended.

There are regular shuttles going to the medina, which is very convenient. I'd say if you are looking for a relaxing time away, to stay outside the medina. Marrakesh is a very colourful and noisy city, and having this delightful hotel to go back after a long day of haggling, or getting gloriously lost in a fantastic city.

I would strongly recommend this place, and thank all the hotel staff, from Mehdi the manager and the ladies who created the great swan sculptures out of towels for making our holiday so special

Jawad Yaqub and Zurqa Rasul

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 16, 2011 via mobile

The hotel itself it's quite nice and the room are good, modern and clean but this does not
Compensate for the terrible service. First of all the hotel is in the middle of nowhere more than 25 mins away from the city and there is supposed to be q shuttle for the guests, incredibly it runs just Twice in the morning and all the times we tried to use it it was full, but instead of having more routes they suggested thato there was no choice than use a taxi from the hotel that charges 20euros each way. Service is not the best, especially at the front desk where every time I ask for anyhitng, directions, suggestions for dinner, money exchange, etc they didn't have a clue!

Not recommended choose a hotel near the city with more
Professional customer service

  • Stayed February 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsmehdi, Directeur général at Sirayane Boutique Hotel & Spa, responded to this review, February 28, 2011
Dear Guest,
First of all, we would like to thank you for sharing your valuable feedbacks about your visit at Sirayane Boutique Hotel & Spa.

First and foremost, please allow me to apologize for our shortcoming in delivering the level of service you rightfully expect from us, we regret to hear your disappointments and unpleasant experience with our service.

We are sorry that during your stay, the shuttle took 25 min; it was certainly a rush hour and was a busy day. Because in general, it's always takes maximum 10 min driving from the Hotel to the center of the medina (please see most other comments from our guests). We are located only 08 km from the Jamaa El fna Square.

Please note that the free shuttle bus has a fixed timetable as in all hotels and guest should register at the eve, so if you didn't register it's your problem as all information are mentioned on the room directory which is put in all rooms. Please note that we have 06 to 07 shuttles a day for each way and the last shuttle bus coming from the Medina is at 22h45. So if you didn't like the timetable, i can't help.

Please note that we always give the choice to our guest if they want to go to the center with a private luxuary car with driver at 20 euros or to call them a taxi. I am sorry that you choosed the private one, may be you should have choosen the taxi (it's may be cheaper but surely less secure).

I am sorry to hear that you didn't like the front desk service as all the guest congratulate our front desk service. Please note that we have 4 professionnal persons working in the front desk and making all our guests needs very easy and possible (please again read the other comments).

Please rest assured that your feedbacks is taken with our utmost importance and that we are committed every day to improving the quality of our services.

We fully understand that this experience was far from your expectation but we do hope that you will give us the opportunity to be service to you in the future

Mehdi BENNANI SMIRES
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sirayane Boutique Hotel & Spa

Also Known As:
Sirayane Boutique Hotel And Spa
Sirayane Boutique Hotel Marrakech
Sirayane Boutique Hotel
Address: Km 8 Route D'Amezmiz, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Family Hotel in Marrakech
#25 Luxury Hotel in Marrakech
#94 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sirayane Boutique Hotel & Spa 5*
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