We stayed in 4 different hotels in Marrakech and this one was by far the most disappointing. It has great reviews so we were expecting a lovely few days but quickly realised we had made a mistake booking this hotel. The best feature of this hotel would be the staff who are truly very helpful.
Unfortunately the hotel owner is a bit overbearing and when we checked out early the reception staff really did look very worried & one member of staff even followed my partner to the bathroom to ask why we were leaving early. We had decided on not explaining our early check out after reading the owners comments to other unhappy guests and we did not want a hostile argument. In fact the funniest part was when the worried reception staff asked for our email addresses by saying they would try to get a refund from the booking agent for us, realistically they just wanted to watch out for our tripadvisor reviews so the owner can bitterly dispute our views. The trouble is the cancellation policy is set out by the hotel so we had no chance of any refund anyhow. Luckily my booking agent (hotels.com) gave me a £100 refund coupon as we are a valued customer of theirs and they trusted my account of the hotel/photos to be a true reflection of our experience.
I understand some people may like this hotel, I liked the architecture and the overall concept but the details and quality finish were very much absent. This was the first hotel I have ever been in where you are made to tour the spa facilities before you are allowed to check into your room. Just for the records, people dont like the hard sell.
The breakfast buffet was very average but once again the serving staff made it acceptable.
Lunch was of average quality and more expensive than we expected.
The beds around the pool are stained and look dirty and when we arrived they looked buried in long grass. The hotel should really invest in some fitted sheets which can be removed daily and laundered for an overall better effect. The pool seemed nice.
Our patio door was broken and true to his word the manager did get it fixed asap. Very kindly we were upgraded after the first night, but unfortunately we just werent happy with the quality of the hotel and didnt want to spoil our honeymoon.
I think my photos show an insight into some of the things we experienced.
We moved to the La Maison Arabe for the same nightly rate after checking out early. It was far superior to the Sirayane in every way.
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- Also Known As:
- Sirayane Boutique Hotel Marrakech
- Sirayane Boutique Hotel And Spa