On the whole this is a nice resort however it needs a bit more attention to detail to be a real 5 star boutique resort.
The location is good, 15 minutes from the airport but not on the flight path and 15 minutes from the Medina. It is about a mile down a track off the main road so you cannot walk to anything. However the resort offers a free shuttle to the Medina or you can book a private transfer for less than £2 each way.
The hotel itself has a spa with a small gym (bike, cross trainer, treadmill and free weights), communal room with a pool table, library/seating area with a computer, bar area, restaurant and two pools.
The larger of the two pools is unheated and the smaller pool is heated during the winter. This means that most people use the smaller of the two pools. If there are families staying they can sometimes dominate the pool area. So if you're looking for peace and quiet sit around the larger pool near the main building. During my stay there was a section of marble that had broken off the corner of the pool and some of the small tiles were missing. The sides of the pool had also gone green in places. Instead of sun loungers they have padded double beds with pillows. This is great if you are there as a couple but not if you are with friends or an uneven numbered party. It also poses a problem if you want to read as you can't prop yourself up. The drinks service around the pool was often slow to non-existent. Generally the staff would not circulate until 11.30am and then it would be a quick walk around the pool with head down. Be prepared to keep a look out and flag them down if you're thirsty.
I stayed in a garden room. The rooms are nice but missing a couple of things such as an iron and ironing board (although there is a laundry/pressing service) and a clock. There's one wardrobe with hanging space and a second with shelving. The shower is a walk in shower with frosted windows. However it is open to the bedroom so in the morning the room gets very light. The TV gets some English speaking channels and there is a DVD player and you can borrow DVD's from reception. It's nice to have a garden, however it's open at the end so doesn't give a high degree of privacy. There is a sofa and two loungers on the grass. The grass has worn in places and gets muddy when the gardeners water it so the gardens could do with more paving or decking for the loungers.
The food is good and, if you book a half or full board package you get a reserved table. The staff are very friendly and helpful but be prepared to wait for your food as service can be painfully slow. At breakfast you can ask for omelettes or fried eggs but generally aren't told this. The breakfast buffet has a good continental choice and a small selection of hot food. At lunch a smaller menu is available offering salads, club sandwiches etc. At dinner there are two menus, one more western and the other Moroccan. My only criticism is that sometimes it is more style over substance. The Moroccan menu is also short on some favourites such as tagines. The only one they offer is minced meatballs and egg. Again the service can be spectacularly slow although the waiting staff are very friendly and seem to work quicker on the nights that the owner is in. The local wines are good, particularly the Sahari Reserve red and at £15 it's not badly priced.
The owner was very helpful during the stay and managed to smooth over some of the shortcomings in the service. The spa is also good and I had a 1 hour sport massage which cost around £30 maximum. They offer other treatments in a very smart spa area and all are competitively priced.
All in all it was an enjoyable and a relaxing stay and I would recommend the place, however with a few tweaks it could be so much better.
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- Also Known As:
- Sirayane Boutique Hotel Marrakech
- Sirayane Boutique Hotel And Spa