Stayed with a couple of friends in June 2014 and was absolutely stunned. We booked what I considered to be a budget holiday and experienced what was actually some of the best service and accommodation ever. I have stayed in 5 star luxury Secrets brand hotels and also the best Vegas hotels and this was honestly ranked in the same way!
We were able to book the hotel transfer with the hotel via email prior to our arrival which was great and was completely safe and hassle free. I was mostly impressed with the service as the driver was polite and efficient. For those worried about tipping and the expectation from people, this was not an issue at all as the driver was more than happy to help with luggage without additional payment/tipping.
On arrival were we given some lovely mint tea in the reception area and escorted to our rooms, we were impressed with the room as we had our own private hut outside that was beautifully furnished and clean. We had our own sun loungers in our private garden that led out to the pool as well as the luxuriously comfortable sun beds that were on offer around the 2 pools. The pool service was great as waiters took drink orders and outside towels were provided without even having to ask.
We booked an excursion through the hotel to the Ouzod waterfalls and we were quoted a set price where we were told that the payment was to be given to the driver, the driver was great and friendly and upon arrival the the waterfall he introduced us to a man who was our tour guide. The guide tried to increase the price of the trip when he saw us but we managed to challenge this so be careful. The tour was great and an experience that I would recommend, the tour guide was so good that we did tip him extra in the end!
Some people are complaining about the free shuttle bus that the hotel offers into the medina, I don't understand what negatives can be drawn from this, it is a free service that most other hotels do not provide and is so convenient and efficient. It does not take long at all and the guidelines that the hotel offer are exactly what is provided. We stayed out a little later than the shuttle bus runs for so we happily booked the private taxi from the hotel to stay on the safe side and we were happy to be collected by the same driver who took us to the waterfalls.
In terms of food, it was amazing! The breakfast was included free and there was a great selection of fresh fruit and pastries along with a few hot meats and eggs. If I remember correctly my friend was able to order an omelette to order which is always nice at hotels. We had lunch and dinner at the hotel quite a few times and enjoyed sampling different dishes with the help and explanations from the waiters.
Our flight was after check out so they extended our room stay for as long as possible before we had to vacate the room (free of charge!) We then left our rooms in reception whilst enjoying our last bit of sun and then we were able to use the spa facilities to shower and freshen up before our flight. I was delighted at this as I was very worried about what we were going to do before our flight but the staff were more than accommodating.
Finally I will mention the owner of the hotel, he is very friendly and will always aim to please. He often asked us how our stay was and recommended restaurants to us based on what we wanted, we were very pleased with this as as a result of his help we had a fantastic night out. Definitely seek advice from the hotel staff if you need help finding a spot to visit at night.
I never really visit the same place twice but if I did return to Marrakech I would definitely go back here! Pretty much faultless.
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- Also Known As:
- Sirayane Boutique Hotel Marrakech
- Sirayane Boutique Hotel And Spa