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“50th Birthday Celebration” 5 of 5 stars
Review of Sirayane Boutique Hotel & Spa

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Sirayane Boutique Hotel & Spa
5.0 of 5 Hotel   |   Km 8 Route D'Amezmiz, Marrakech, Morocco   |  
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Hotel amenities
Ranked #55 of 469 Hotels in Marrakech
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“50th Birthday Celebration”
5 of 5 stars Reviewed May 16, 2014

The Sirayane is truely a beautiful Hotel. Surrounded by well manicured gardens with lovely Roses. From the outset we were given a guided tour & made to feel very welcome by Amal the reception Manager, I think.
We were given a free upgrade to a room with a private Garden which was beautifully clean & well appointed. Towels were decoratively laid out & sprinkled with Rose Petals, lovely.

Our room was very clean & spacious. No Bath but Shower was powerful & big enough for two so no issue there.
The only miner gripe with the room was the fridge. It was barely cold & we had to request an Ice bucket on a couple of occasions as we wanted to toast my Husbands 50th. It was bought to our room very promptly. Our room had a nice flat screen TV & DVD player but only had CNN in English on TV so listened to my CD's when we were in the room.

WiFi was a bit hit & miss but it was generally ok.

Cannot comment on Dinner food or service as we did not eat anything other than Breakfast which was fantastic all tastes catered for. I follow a Vegan High Raw diet & I was very impressed with the variety of Fruit & Vegetable's available for Breakfast. Staff were all helpful & willing to please.

I had a Hammam which was excellent. Spa facilities are very nice & therapist was very professional.
We booked the Ourika Valley tour through the Hotel & enjoyed our day thoroughly. The other main sites can be seen on the open top bus tour which is really good as the ticket lasts 24hrs & you can hop on & off as you like.

The Sirayane is about 15 mins without traffic from the main Jemaa El Fna Square so the shuttle bus is definitely a plus for this Hotel. The booking is straightforward & the service runs to time.
The Hotel has a very tranquil & quiet feel perfect for us as we just wanted a nice couples break. The Pool area is very nice & thankfully it was not overrun with children. The Sports Bar is a nice touch which pleased my Husband as he did not miss out on any matches.
Around the hotel is 400m so I had a lovely run in the Morning & also outside the Hotel to main road. It is a bit isolated but I felt quite safe.
On the day we checked out our luggage was looked after as we had 4hrs till our flight. We relaxed outside & in the Library area & was served complimentary Mint Tea & Biscuits. I felt very looked after at the Sirayane & it was definitely service with a smile.
This was our first time in Marrakech, & we will definitely be returning & recommended The Sirayane highly.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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916 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 15, 2014

This was truly an incredible place to be. It is the total opposite of how Marrakech town is. I preferred staying at the hotel in our private pool for most of week than being in the town. Just to make you aware, it is about a 15 minute drive from the hotel but the hotel does provide an excellent shuttle service into town and back at various times. If you do however need to book a taxi through the hotel out of the shuttle times, it will cost 20 euros each way which is quite expensive.

The owner of the hotel checked up on us a few times during the week and was a polite and caring person. He always asked if there was anything he can do and always gave us lots of information and did really want us to enjoy our stay.

The waiters probably made the overall experience so much more enjoyable. They were always polite, looked after us and were not shy to have conversation with us. They couldn't have done anymore to make our breakfast dinner and lunch more enjoyable. A big thank you to all the waiters who served us delicious food and in great time each day.

Housekeeping attended our room twice a day, morning and evening to clean up. They did a great job for us. No complaints with them at all.

There isn't much I can actually fault about the hotel, the rooms was absolutely big in our suite, the pool was large and cool, the staff were amazing. The only thing I can say is the prices are slightly on the high side, but being a beautiful hotel you cannot really complain. We would love to stay here again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2014

Stayed here in August 2013 for a week with my girlfried. Absolutely loved it. Hotel has some beautiful grounds which we took every opportunity to take in. We had complimentary Hammam which was extremely pleasant and relaxing. The room was very clean and was cleaned daily along with towel changes. The hotel was very peaceful and relaxing and the staff were very helpful and friendly at all times.
The location is perfect, far away enough from the hustle and bustle of the main square but not too far so that the shuttle organised by the hotel took too long.
The only knock was that on one evening there was a mix up with the hotel shuttle that was supposed to bring us back from the main square where they had more people to collect than space and we had to wait for almost an hour for another to be sent. In all fairness to the Sirayane, it probably wouldn't have taken so long if not for the traffic caused by the crowds observing Ramadan. Also they took something off our bill when we raised the issue which was much appreciated.
Apart from this everything was totally perfect and we'd absolutely come back here if we were to visit Marrakech.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 11, 2014

We had a lovely week at the Sirayane during March. The positives are many - a very tranquil location away from the hustle and bustle of Marrakech, beautiful interior decor, a great spa, complimentary transfers to and from Marrakech several times a day, pleasant and helpful staff, excellent food in the restaurant and a personable owner who was obviously keen to ensure all guests enjoyed their stay. It was everything I would expect from a good 4*. There were just a few issues which detracted and meant I didn't think it reached 5* standard. Those were:

1. The heated swimming pool was very small. The much larger, proper pool was unheated and too cold to use whilst we were there. I would like to see both heated.

2. Our room was very clean when we arrived, but the standard of daily room cleaning whilst we were there wasn't great. On two occasions I resorted to giving the bathroom a clean myself!

3. Our suite was totally open plan. I would have appreciated a door into the bathroom area, or at least a door on the shower cubicle. This would be an improvement both from a privacy perspective and because the shower cubicle was chilly being totally open.

4. The sound insulation between rooms wasn't great. No problem for most nights of our stay, as people staying at the Sirayane are generally there for peace and relaxation. However, a loud French couple occupied the room next to ours on the last three nights of our holiday and we could clearly hear even their conversations through the walls (and were woken several times).

5. The food we had in the restaurant was of an excellent quality but the menu was quite small - we would have appreciated some more choice and variety.

6. NOTHING complimentary was provided - we didn't even receive bottled water in our room, which is unusual.

Overall, it was a lovely break and I do recommend the Sirayane.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsmehdi, Owner at Sirayane Boutique Hotel & Spa, responded to this review, May 12, 2014
Dear Valuable Guest,

Thank you very much for staying with us and for all your positive comments about our hotel , staff, spa, restaurant, food...

However, i would like to clarify some points of your comment:

1- Our heated the pool is 10 meters long and 10 meters large and it's heated @ 29°C. I think it is not as small as you wrote and you should know that for ecological reasons we can not heat the big pool as it is 25 meters long and 14 meters large. I hope you understand.

2- I am surprise to read that your room is not cleaned very well as we usually clean the rooms twice a day but i will investigate and i am sorry for any inconvenience.

3- The architecture of our rooms is designed as a loft.

4- I remember very well this french couple who were used to put their TV at the maximum and i spoke to them and it didn't happen again as you told me when i met you the day after. Our Insulation is very very good as it is the first time that i can read this comment (more than 700 comments) but even when someone put his tv sound to the max you will for sure hear it.

5- thank you for your excellent comments about the quality of our food, but it is funny to read that our menu is small because for the lunch menu we have 12 different starters, 18 main courses & 16 deserts. For the diner menu, we have one moroccan menu and one international menu. Both menus have in total 10 different starters, 20 different main courses and around 20 deserts. So, if all this different choices is limited, so i am really sorry to don't meet your expectation.

6- I am sorry, but for all our guest, we offer, on a COMPLEMENTARY basis, in the room the day of arrival 01 big bottle of water and 01 plate of moroccan pastries. Also, you have in the room tea & coffee making facilities which are free and replaced every day.

Again, thank you for choosing our hospitality and i hope to welcoming you again very soon.

best regards,

Mehdi BENNANI SMIRES
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed May 11, 2014

Superb design with excellent service provided by the manager and all the staff.
The food was very good and It was relaxing and peaceful away from the hussle and bussle of the medina.The shuttle bus to the old town was ran very efficiently. The hotel also has an excellent Spa offering a wide variety of treatments. I would definitely recommend this hotel, and would return.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St Helens, United Kingdom
Reviewer
4 reviews 4 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 10, 2014

A warm welcome was awaiting us as was a very contemporary setting and surroundings. Perhaps too much of a nod to style over quality however, some elements would benefit from a little updating though not everything.
Great service by the bar and restaurant staff who were very friendly and helpful. The reception staff although helpful were less customer friendly.
Good food both for lunch and dinner along with a good range of drinks, prices are what you would expect. The main negative surrounding the dining was the amount of flies around. Fully appreciate it's hot and flies are par for the course but it's not what you want to see every day in the restaurant and on a buffet breakfast.
Rooms were spacious, paid for an upgrade for a garden but wouldn't recommend this as not really worth paying for. Cleaning of the rooms left something to be desired particularly poor when there is an influx of ants in the bathroom at all times.
Although out of town the shuttle was really good and reliable with enough times to suit our needs.
May sound like we didn't enjoy ourselves and overall we did but we've stayed in better. Perhaps we were spoilt having just spent 3 nights in a fabulous Riad where the service, surroundings and food were second to none!

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsmehdi, Propriétaire at Sirayane Boutique Hotel & Spa, responded to this review, May 11, 2014
Dear Guest,

Thank you for staying with us and for your positive comments. I would just like to clarify that our 2 hectare landscaped property naturally attracts flies, especially at this time of the year, where dates fruits blossom in the palm trees. This is true in all marrakech properties which have a garden, unlike the riads in the medina. Please accept our apologies for any inconvenience, and please note that we treat our garden against such parasites, including ants on a weekly basis. Finally, we ensure that our guest comments are provided regularly so that we have the opportunity to attend to their requests immediately, and i personally make sure every day that our guests are enjoying their stay. Had you raised this issue during your stay and during our several discussions, or when you signed our guest book, i would have explained this to you firsthand.
Thank you again for your stay and we hope to see you again.
Best regards,
Mehdi Bennani Smires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 29, 2014

This was such a relaxing and peaceful break! The weather was lovely, it was calm and peaceful. The staff were very friendly and helpful.
Although the selection at breakfast wasn't the best it was still lovely service.
The rooms were large and well decorated. The spa was amazing too.
Really recommend this place as a peaceful resort.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirayane Boutique Hotel & Spa

Address: Km 8 Route D'Amezmiz, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#20 Spa Hotel in Marrakech
#25 Luxury Hotel in Marrakech
#29 Family Hotel in Marrakech
#36 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sirayane Boutique Hotel & Spa 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Sirayane Boutique Hotel Marrakech
Sirayane Boutique Hotel And Spa

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