We have just come back from a 4 night stay here. The hotel is a 15-20minute drive from town, this may sound not ideal but to us it was perfect as we had a great view of the atlas mountains and it was nice and quiet unlike the town which is constantly busy. The hotel does provide a free shuttle bus into the town with a number of times to choose from, only downside is that you have to let them know what bus you will be on on return which can be a pain as you are not always sure what time you will be back. They could do with being more often as we missed it once and had to pay the ?20 cab fare. The hotel is nice, clean and modern. There is a nice bar area and relaxing reading area with a fire place which is needed in the winter evenings, and a selction of book/dvds. The food is very good at the hotel, big portions, we had lunch a few times and dinner too- would recommend the moroccan dinner menu! The alcohol prices are expensive (?30 for a bottle of wine) but these prices are the same everywhere in marrakech. We went to the spa too, we had a hamman which was ok- dont think i would do it again. But also had the oriental massage and can honestly say it was the best massage i have ever had. The staff are very polite and do make your stay more comfortable. There are a few outstanding waiters (unfortunately i did not catch their name) which could help give this place 5*. I think there is room for improvement, there was no assistance from the hotel in helping us make the most of our holiday. For instance we never got offered a map of the city or any recommendations on what to do or where to eat. There were no books in our room to provide such information either and the staff were maybe not so friendly in freely offering this advice. However i must say that the owner dows take very good care of his customers, he takes time during the day and evening to go round everyone and make sure we are all ok and that the staff are helping us. All in all, this hotel is outstanding, the rooms were large, staff were polite, pool area is rwlaxing and the food is lovely. Would definitly go back again- only gave 4* for the minor issues i raised would have given 5 if not.
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dear valuable guest,
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First of all thank you for taking the time to share your experience at Sirayane Boutique Hotel & Spa.
I am delighted to see that you had a good stay with us.
I also thank you for all your great comments about our hotel, staff, food, spa ..
Concerning the reception team and our Guest Relation Manger, they are very courteous and friendly and they usually help all of our guests to very well organize their stay in Marrakech (visits, restaurant, guide, tour ...). I am surprised by your comment about them especially that 100% of our clients great them first. In addition, please note that on the desk in your room, there is a detailed list of all the places to visit in Marrakech and also outside Marrakech and for more information, our Front Desk Manager and our Guest Relation Manager would have been pleased to attend, give you maps of the city, the list of restaurants that we recommend and made all the bookings for you.
However, I'm really sorry if you have not had the concierge service expected and I will go and do a little investigation.
I am delighted to welcome you next time with us and offer you the best service possible.
Best regards and again happy new year 2013 with all the best,
Mehdi BENNANI SMIRES
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.