Like other reviewers, I felt the reports were going to be too good to be true, but not so. We were met at the airport with no problems and met with tea and a very warm welcome at the hotel. Our bags were taken to our rooms and we settled in very quickly. The rooms are lovely, we had one which overlooked the pool and a second that was on the first floor with a balcony. Both were great. The towels were formed like swans and rose petals scattered everywhere. Our rooms were cleaned really well every day and while we were at supper, turned down and petals or a rose put on our beds. The beds were really comfortable. The food was lovely, we ate from both menus and they were very willing to change things slightly for my daughter when we asked. Nothing was too much trouble. The hotel put on a special evening for Christmas Eve which was very thoughtful and a surprise - they organised some musicians and a belly dancer which was fun. The owner and manager spoke to us each day to ask if everything was okay. The reception staff were a delight and the staff at the pool and around the gardens were working hard all the time. We were always greated with a smile and hello whenever we passed any member of staff. The hotel was a little way out of the centre but the shuttle bus worked well and we used it alot and it was quite a haven to return to after a busy day out. We did a trip to the Atlas Mountains and the hotel arranged a great guide, but the one thing that was not made clear was that we were to pay the guide directly (rather than the trip being added to the bill) and we didn't have enough money for that, so it meant getting some money out of the ATM at the airport. It was a lovely stay - thank you very much.

Cannot praise the customer service too highly! Nothing was too much bother and everyone was delighted to help. The free shuttle runs until quite late at night so is convenient for dinner in town, although not very frequent in the afternoons. The hotel location is away from the bustle if you want to chill out. All in all the best hotel I've ever stayed in and I cannot recommend it too highly.

We spent 3 amazing nights at the Sirayane. After reading all the reviews on tripadvisor I thought they were too good to be true, but the hotel and the staff lived up to the excellent reviews. The staff were very helpful and nothing asked was too much trouble for them to accommodate. It was the best place to spend my husband's 30th birthday. Could not think of a better place to have celebrated it. The free shuttle service is an excellent perk and a very good service. The food is excellent and a wide variety offered at the breakfast buffet. The spa is truly amazing and would recommend the hammam and full body massage; the spa staff were very professional and friendly which again goes for all the staff at the hotel.
Wish we could have stayed longer, which hopefully we will incorporate into our next visit.
Once again thank you very much to all at Sirayane for a beautiful stay. It was truly an excellent experience. We would both definitely come back and stay at the Sirayane, hopefully in the near future.

On my way home now!! The hotel, staff, and atmosphere is 1st class! Had the best stay ever the spa is a must have! And the free shuttle is superb! You couldn't ask for any thing more every one was very helpful, me and my sister had an amazing break! Will definitely go again!! :-))) bev and Vicki x