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“Amazing Hotel and Lovely Staff” 5 of 5 stars
Review of Sirayane Boutique Hotel & Spa

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Sirayane Boutique Hotel & Spa
5.0 of 5 Hotel   |   Km 8 Route D'Amezmiz, Marrakech, Morocco   |  
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Ranked #51 of 463 Hotels in Marrakech
London
1 review
“Amazing Hotel and Lovely Staff”
5 of 5 stars Reviewed December 12, 2012

I recently spent 7 nights at this lovely hotel. The level of customer service received from the moment we reached to the time we left was absolutely outstanding. Simo and Bader, the wonderful receptionist could not have made my stay here any better, I would like to thank them very much for providing the upmost professional and efficient service. Couldn't have asked for a better stay. Thank You

Stayed November 2012, traveled with friends
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865 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 10, 2012

The staff are amazing and nothing is too small or big for them.
I will go again.
The only reason why it's not getting an excellent is because an hourly rather than a 3 hours shuttle buses transfers to town is needed. If not you are spending 20 Euro each way, which can very quickly add up.
Having said that, the breakfast selection was fab, we had dinner at the hotel and the portions were more than enough.
The spa just smelt heavenly and the ladies there, made us feel so relaxed after all our treatments.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

I recently stayed at this wonderful hotel, by recommendation of a friend. From the moment we arrived at this beautifully designed and zen hotel, the service was amazing....as we exited the taxi from the airport, we were greeted at the driveway and led to a serene sitting area in the lobby and served tea while we were checked in. The entire staff (especially Bader) was very professional and attentive to our every need, from recommendations, arranging taxi, dinner reservations. The shuttle into town was so convenient, always on time and with enough room for us. Most impressive was meeting and talking with the owner, who was always inquiring about our stay and if our expectations were being met...such an interesting and personable man who is delightful to talk to. The breakfast buffet (which was included in the room rate) overlooking the beautiful infinity pool and perfectly manicured grounds, was extensive and delicious with a vast array of foods, and very creative fresh squeezed fruit juices daily. Dinner was very good also. The hammam scrub and massages in the gorgeous spa were amazing. Wish we could have stayed longer. Thank you to the entire staff for a fabulous stay; one we will never forget. I would highly recommend the Sirayane to anyone who wishes to be pampered in an oasis while visiting Marrakech!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 29, 2012

My wife and I have recently spent 5 days at this truly wonderful hotel. The level of service from beginning to end was outstanding!! From my initial enquiries to Hanane and Lamya who couldn't have been more professional, providing every assistance politely and efficiently to arriving and receiving a level of service rarely experienced anywhere else!! The staff in this hotel are what make the difference, their attention to detail and customer care is first class. Whilst mentioning a few names, that is not to say they weren't all excellent. Jalil, Ghoni, Anas, Siad, Salah and Sonia all quite amazing, so professional, you never had to ask twice and they provided a quality of customer care second to none. The other very personal touch was the owners concern that your expectations were being met at all levels through his hotel. He regularly came to find us, concerned that everything was as we wanted and that his team were providing a good service. Such a refreshing approach and lesson so many hotel owners the world over could take lessons in. He is incredibly proud of his hotel, and rightly so!! The gardens are manicured, the pool area relaxing and so comfortable, good restaurant, great food, lovely bar, rooms of a high standard, the Hammam was so good my wife couldn't stop going back!! We, without doubt, will be back. This hotel is a oasis of peace and tranquillity, the perfect location to recharge your batteries!! Thank you to everybody for making the our stay so very special!! one of the best holidays we've had in many years!! Andrew Bishop UK

Room Tip: All rooms are lovely. Whether in the garden or hotel.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mortsel, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 26, 2012

My travel partner and I stayed here for 10 nights and never got bored of this beautiful and well-appointed hotel. The staff are fantastic and attentive.
As a former travel agent I have visited many hotels in the world, but few provided the service given by the staff and the hotel owner.
I will be back without a doubt! Thank you so much everyone for a fantastic holiday.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amersham, United Kingdom
Top Contributor
78 reviews 78 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 25, 2012

I pre-arranged a transfer from the airport, which worked perfectly and was well worth the money in my view. Even though the airport is not far away, why worry about saving a bit of money on a taxi when you can be picked up in a spacious, comfortable people carrier?

When we arrived our bags were discreetly taken to our room whilst we checked in and were given some mint tea, which was a nice touch. Then we were given a brief tour of the hotel and the grounds before being shown our room. My wife was very impressed with the fact that, as new arrivals, fresh rose petals (presumably gathered from the hotel’s own rose garden) had been liberally sprinkled around the bedroom and bathroom area – another nice touch. In fact the housekeeping standards were extremely good – the room was kept spotlessly clean throughout our stay and there was turn-down every evening without fail.

Our room was very well equipped with fridge, large shower room and toilet area, flat screen TV with DVD player and one of the largest and most comfortable beds I have ever slept in. The décor is very tasteful and (unlike an earlier reviewer) I liked the almost minimalist style throughout the hotel, which, for me, worked perfectly.

As other reviewers have pointed out, the hotel runs a shuttle bus service in and out of town that you can book a time slot for. We found it very efficient and always on time. It generally takes around 10-15 minutes to get into the centre of town.

The food was pretty good on the whole. There was a good selection of different items on offer at breakfast, including an imaginative selection of fresh fruit juices. For dinner, I felt that the Moroccan dishes were generally better than those on the international menu although the Fillet steak was of exceptionally good quality and the Chocolate Fondant was very good too.

Some of the wines looked a bit expensive although we found the lower priced Moroccan wines (both Red and White) to be very palatable and good value for money.

There appears to be quite a high staff to customer ratio in the restaurant and the service was friendly and efficient without being intrusive and the ambience was nice and relaxing. I would have preferred more ethnic music to be played in the background however, rather than the Eagles, Stevie Wonder etc. that seemed to be the standard offering but I suppose that’s just a matter of personal taste.

The owner of the hotel makes a point of greeting the guests most days, enquiring as to how they are enjoying their stay and I believe that he is genuinely interested in hearing their feedback in order to maintain standards. Early in our stay, I had discovered a fault with the DVD player in our room. I reported this to reception who said they would send someone to fix it but no one appeared. I mentioned this to the owner later that day and within minutes a maintenance man appeared and replaced the defective unit with a new one.

Room service didn’t quite live up to the generally high standards evident elsewhere. We ordered omelettes and coffee in our room and they took a long time and were not very hot when they arrived. (The room service waiter admitted that he’d forgotten the room number, which probably explains why.)

The hotel grounds are very pleasant and well maintained by the small army of gardeners and you actually get what you see on the hotel’s website. The Atlas Mountains provide a wonderful backdrop to the hotel pools. The lighting in the grounds at night is very effective too.

If you want a relaxing place to stay that provides a personal, friendly service away from the hubbub of the Medina then you won’t be disappointed with this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 20, 2012

My wife and I stayed here on our honeymoon and it was one of the best moves we made! The place is beautiful and well-appointed. The staff are fantastic and attentive. We were greeted like honored guests and treated to mint tea -"Moroccan whiskey" - while they were checking us in.

The hotel is about 10 - 15 minutes out of downtown, but as people have noted, they offer a free shuttle which we took advantage of.

After a crazy day in the medina, we had drinks in the bar and actually had the opportunity to chat up the owner, who was very kind and generous with his time and hospitality. The onsite spa was fantastic and VERY fairly priced. We would definitely return here!

Room Tip: Splurge on one of the rooms with a private pool. SO worth it!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirayane Boutique Hotel & Spa

Address: Km 8 Route D'Amezmiz, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Marrakech
#20 Family Hotel in Marrakech
#22 Luxury Hotel in Marrakech
#40 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sirayane Boutique Hotel & Spa 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Sirayane Boutique Hotel Marrakech
Sirayane Boutique Hotel And Spa

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