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“Tranquil oasis with fantastic service” 5 of 5 stars
Review of Sirayane Boutique Hotel & Spa

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Sirayane Boutique Hotel & Spa
5.0 of 5 Hotel   |   Km 8 Route D'Amezmiz, Marrakech, Morocco   |  
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Hotel amenities
Ranked #56 of 462 Hotels in Marrakech
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Tranquil oasis with fantastic service”
5 of 5 stars Reviewed May 22, 2012

Some background: we were traveling through Portugal and Spain with a plan to go to Marrakesh. Not being super planners, we didn't book a hotel before leaving the US. While we were in Spain, we got online and after searching a bunch of 4 & 5 star hotels (as rated by the Moroccan government, natch), we decided on Sirayane. Not having been to the city before, we didn't have a sense of layout or distance but we like boutique hotels and the reviews were good. We did the booking entirely online.

Fast forward a couple of days and we arrive in Marrakesh early morning on the night train from
Tangiers (side note, Frommer's guide couldn't be more alarmist and pandering about Morocco). We give the address of Sirayane to the driver who assures us he knows it and negotiate a price. As we are driving through the city, then out of the city, then what appears to us to be way out of the city, we think, hmmm, maybe we should have done more research.

I'm here to tell you that not only did we have nothing to worry about, staying at Sirayane turned
out to be one the highlights of the trip. The issue for us on the trip out was a bit of disorientation from the early hour and train ride and having no sense for the town. In reality, the hotel is only a couple of kilometers from the city center - something you come to appreciate after spending hours navigating the Medina and Souks. But I'll get there.

So we arrive at the hotel at about 9am and they are, understandably, completely confused as to who we are and why we are there. Remember, we booked online and never spoke to anyone. Once we told the front desk who we were, they couldn't have been more accommodating. Acting like it was their fault for not anticipating we would show up ridiculously early without notice, we were offered access to the spa to shower and change, breakfast and shuttle service into the city to spend the time before our room was ready.

We took them up on all of these and when we returned, we were shown to our room, which was very much to our tastes. The hotel simulates the feel of a riad with a courtyard behind the reception area (which has fantastic huge wood doors) and the hotel sitting beyond it while at the same time giving a modern feel with the faux concrete walls and wide but quirky staircases leading to the several wings. Our room was over the dining area facing the pool (heated, unheated and kiddie) with a balcony. There are poolside suites but we liked ours just fine.

The ceilings are super elevated in the common areas as they were in our spacious room and of course we had all the amenities. We were a bit concerned booking online because they say 'double' bed, but it means queen or king - not an American double or twin. Air conditioning if needed (it wasn't), plenty of closet space, quiet and a comfortable mattress. One oddity: a double rainwater shower with a view through frosted glass to the main part of the room - clearly couples focused.

The hotel runs a shuttle service into the city at regular and frequent intervals throughout the day
The drop off point is near the main square in the Medina so easy to find even if traffic is a bit
hectic. You can read somewhere else about how to handle all of the solicitations. We made good use of that service, usually going in around 11 and coming back at 4, then returning around 7 until 11 for dinner. Once we had taken the shuttle a couple of times, we realized it was only about a 15 minute trip and our perception of the ride on the way out was so distorted. The speed limit on the street is low, so it feels far away, but it's only about 2.5km. And that distance from the noise, smell and activity of the city is MUCH appreciated after a few hours beating the stones in that maze and haggling over rugs. Which I'm sure you will be doing.

Most of the other guests seemed to be European on extended stays, so though the shuttle has limited space and you have to reserve it, we never had a problem. Not many of the other guests seemed to want to go into the city at night. This means we didn't experience dinner at the hotel, but we did have breakfast and it was the kind of sumptuous buffet you'd expect with lots of fresh fruit and a killer variety of juices (beet? really? fantastic!).

In the afternoons we'd hang for a while at poolside and get cocktails, attended by the super
friendly staff. And I think that's what really needs to be called out - the staff. I try to make
a point to get names but I'm writing this a bit after the fact so I can't remember everyone. I'll
just say that in addition to super positive attitudes there were two exceptional people I'd like to
describe. One was a young man at the front desk/concierge who went out of his way to help us make reservations, explain everything from street directions to Moroccan culture and put up with my cliched and yet not ugly or alarming American gregariousness. The other special person was a young woman who appeared to be the hotel manager who was there morning, noon and night, attentive both to the guests and apparently every detail of the hotel. She was always ready with a smile and never ceased to make sure we had everything we needed to enjoy our stay. Neither made fun of me for busting out my high school French, though they shifted quickly to English (no worries there for you unilinguals). And the hotel owner popped by one evening to say hello. They care.

We did couples massages and the Hamman, which I highly recommend. I don't want to spoil it with description (surprise was part of the fun) it but it is relaxing, makes you feel great and is probably unlike anything you have experienced at an American or European spa.

So in summary, you will probably get better value at Sirayane than a larger hotel and you will
certainly get more personable service. You'll appreciate being a step removed from the Medina and city with convenient access. It's like an oasis on the other side of town with all of the
amenities you need after 'experiencing' Marrakkech.

Room Tip: Balconies on the main part of the hotel all appear to face south over the pool so no fear of morning...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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852 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Norwich
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 20, 2012

Simple to review.......relaxing, classy, great food, great staff, great location (free shuttle bus to Marrakech centre). Hope to be back soon

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2012

Arrived in Marrakech and transfer from airport was smooth and on time. Arrived and were greeted with Moroccan Tea and biscuits. The rooms weren't ready which was fine as we were able to change in the spa and chill by the pool.
Our room was amazing and really big! Great Views and immaculate, loved the turn down service every night, we had rose petals, towel swans really liked the little extras.
The food was absolutely beautiful, the service 5 Star! We got this as a deal on Groupon and for the price we paid we certainly got a bargain.
The hotel is 10 minutes transfer from the square which is perfect as quiet and transfers are run to and from hotel free of charge.
Had a Hammam and a massage which was great.
All the staff, Pool Man, Receptionists were brilliant, so friendly would definately recommend and want to go back already!

Room Tip: Room 104 had great views and was really big and spacious
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2012

Stayed at Sirayane for 3 nights - 1 in a room with garden and 2 in room with private pool. Definitely worth the upgrade!
Service was outstanding, especially Simo @ reception who went out of his way to make sure our stay was perfect.
Hamman was amazing too.
Sirayane is a good distance away from the main square, only 10 min by shuttle (provided free of charge by hotel), which means that we got a relaxing time as well as the hustle and bustle of the square on all days!
Definitely recommend it.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 14, 2012

Out of town but none the worse for that as there is a shuttle.
Warm reception and a really happy and positive staff. Great service. Our i pod dock broke and the owner sent someone to fix it immediately; would definitley recommend.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 13, 2012 via mobile

I can't rave about this place enough. Went in June of last year With my mum for her birthday on a Groupon deal. Paid a reasonable price for the deal but we went not expecting too much. The pick up from the airport is a bit airy fairy but apart from that everything exceeded our expectations. Set just outside of the hustle and bustle of the city centre and it was just perfect for a relaxing 5 days by the pool. Service was second to none, staff went out of their way to help, even lending me an iPad charger! Everything was immaculately clean and fresh, rooms were decorated just to my taste! For those rare rainy days the hotel even has a DVD collection which you can make use off in your room. Food was a mix of traditional Moroccan and international dishes - the lamb tagine was delicious. Would go back here in a heartbeat.

Stayed June 2011, traveled with family
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2012 via mobile

We had a short stay at the Sirayane but it was well worth it. The service was outstanding with staff always on-hand to assist. They make you feel taken care of and are so very polite. The hotel itself - serene, understated luxury, well maintained and impressive. Its located about 10 minutes from the main centre (i.e. souqs, main tourist attractions, Jamaa el Fna, medina, etc). The hotel is perfect for those who want rest and relaxation in a location that is away from all the hustle and bustle but still within a reasonably short drive away to be able to head into the heart of Marrakesh at ease and enjoy all that the excitement and rich atmosphere that it has to offer.

If you're looking for rest and relaxation in calm surroundings at a luxurious boutique hotel (but not ostentatious), this is it. I would definitely recommend this hotel and hope to return myself in the not to distant future, it truly was a real pleasure to stay there.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirayane Boutique Hotel & Spa

Address: Km 8 Route D'Amezmiz, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#20 Family Hotel in Marrakech
#21 Spa Hotel in Marrakech
#24 Luxury Hotel in Marrakech
#43 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sirayane Boutique Hotel & Spa 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Sirayane Boutique Hotel And Spa
Sirayane Boutique Hotel Marrakech

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