We recently returned from a truly magical 2-nights stay at the Sirayane!
We arrived in the late evening and were greeted by the very friendly hotel reception staff, he asked us to sit down whilst he prepared the registration paperwork. Later on another staff brought us a lovely pot of Moroccan mint tea and homemade biscuits. A lovely touch and we felt like we were greeted as king and queen. I won't forget to mention that the hotel interior itself is very grandieur, I love it to pieces!
The rooms are of an excellent standard with a modern design and decor. I love the small details they put in the room, the fresh rose petals scattered over fresh linen.
And this was re-done every day (they even did it twice on one day).
We tried the restaurant in our first night and we loved our food! (Appetizer+Main meal+Half bottle of Rose cost us 60 euros for two). Of course we would love it if it's slightly cheaper than that, but hey we paid for the good quality of food, so I won't complain here.
The hotel provides a free shuttle service into the centre of Marrakech at set times throughout the day and the evening. Do remember to book it in advance, otherwise it gets full easily. Since we arrived late, and the receptionist did not advise us on the shuttle bus, so we only managed to book shuttle pretty late, and were not able to choose our preferred timing. Would be nice if the receptionist has advised us on this when we checked-in.
We also tried the spa - Oriental massage and we got promo weekend deal, buy 1 get 2 and it was a very good deal. Nice massage (although I am used to get stronger massage in my own country, but since the masseuse cannot speak English well, I did not even bother to start asking).
We wanted to try the 2nd spa experience on Sunday but were ripped-off by a tour guide the day before so we decided to cancel the 2nd massage there.
Speaking about tour - in case you want to do this, please note that you are in Morocco. Even though the hotel arranges the tour guide for you and it's 5 stars hotel we are in, we apparently can never trust any guide in Morocco! The receptionist booked us a guide for the following day and since we didn't get any warning, we were in full faith during the tour assuming that we can trust our guide completely. The tour was supposed to take 4 hours but the guide only accompanied us for 2 hours (!) Worst part is that we did not get to see anything but shops! He brought us to Marrakech market and pushed us into 4-5 different shops in that market. Every time we stopped in a souvenir stall inside the market, he kept telling us to keep on walking because he would bring us to a better shop with better deals. after accompanying us for 2 hours, he then said "my time with you is finished. please pay me and I will go" - we paid him 300 dirhams and later we found out half day tour should only cost us 100-150 dirhams!!
After he left us, we walked around the market ourselves and found out that we were completely ripped-off with the price from the last shop. Lost 700 dirhams and we're sure some of that went into his pocket as commission!
We had a long discussion with the hotel about this as we had full faith in the hotel to recommend the best guide but apparently things work differently in Morocco and hotel is not fully responsible for the guide arrangements.
I have to mention, that Sirayane staff were trying very hard to make it up with us. They gave us free tour the next day and allowed us for late check-out. Even the owner came to apologize, offered us drinks and refunded tour guide fee of 300 dirhams. Very lovely, though we still hope the receptionist takes more initiative to warn the guests on guides in Morocco beforehand so such occasion will never happen again.
Receptionist should also advise us the right price for the tour (half day or full day) if they are the ones arranging half day shuttle arrangement for us.
Even though we didn't get our 1000 dirhams back (from what we bought at the shop), we tried hard to keep enjoying our short stay at Sirayane. On Saturday after the stupid tour it was difficult, we were in such bad mood and even had a fight due to this.
But on Sunday we felt better because all the staff reacted to our complaints positively and we left Sirayane with smile in our faces.
We eventually did not take the refunded tour guide money with us as we checked-out, and gave that as tips to the staff.
I especially wanna thank all staff at Sirayane again for this wonderful stay. Including those who decorate our room and put fresh rose over our linen, the masseuse and the guys who helped us at the pool! You are awesome.
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- Also Known As:
- Sirayane Boutique Hotel And Spa
- Sirayane Boutique Hotel Marrakech