We have just returned from 2 days in this hotel. I never got to know the names of the staff but overall we were very disappointed with the standard. The hotel is beautiful and the rooms lovely but we did not expect a crack in the door to the terrace. Hot water? No, seems you have to let the tap run for about 20 minutes to get hot water. What a waste of water. No turn down room service in the evening. The staff spoke limited english and we had one veggie and one cumin allergy in our party - it made life difficult. Breakfast wasn't great but did improve the second day when the requested fruit arrived. There was no diet coca cola and they had run out of tomato juice after the first evening. The 4 of us were the only guests for our first evening. The guide/driver was a very safe driver but his english was very limited so we got less out of our tour than we had hoped for. The manager was fairly ineffectual as was the owner or overseeer (not sure what he was - didn't do much except play on his computer!!).
The setting was nice but we expected more for our money. We would not return.
- Official Description (provided by the hotel):
- Welcome In the heart of the Berber culture, 30 minutes from Marrakech, stands the Kasbah Agounsane when myth meets the new. This charming, elegant style and the many personalized services will reveal its magic. Customers reviews Come with me to share this wonderful place and is delighted that the Kasbah Agounsane! A place that can not be ignored as it unforgettable and spellbinding. The Kasbah Agounsane provided an excellent location and contrast to the bustle of Marrakesh only 40 minutes away. ... more less
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