We booked this based on photos and location and the photos are very true to the appearance of the Riad and the location was superb as it is just 5 minutes walk away from Jammaa el Fna square, down a side street so there is no noise or disturbance from outside to be heard inside the Riad. Imane communicated very well with us via email and she arranged a private car to collect us from the airport and take us back - which was very pleasant and ran very smoothly.
The Riad was lovely and comfortable. The room was of lovely decor and the surroundings were lovely. We ate breakfast on the terrace every morning which is served whenever you get up (which is great) and although it is a basic mix of bread, jam and pancakes it was all very fresh and clean. Also fresh orange juice, filter coffee and tea were served. In addition to this, the Riad offers complementary WiFi to its guests which works suprising well considering the city you are in!
The reason I am giving my rating 4 stars instead of 5 is that the staff did not speak hardly any English and communication was difficult. A couple of days into our stay the bathroom light blew and it did not get fixed for the remainder of our stay, although we did try and tell them and point..etc... I used Google Translate for French which came in handy a lot. Another thing everytime we asked the girl there to recommend something for us, such as where to go they just kept promoting their own things (for example; you ask about Taxi prices and they will tell you they have a driver - which will most likely be more expensive) rather then giving us a choice and information regarding where to go and taxis etc was next to nil so if you stay here you must do your homework first.
We ate at the Riad one night as outside is SO noisy and dirty and a tourist trap (hence the short stay - 5 days is much too long). The food was nice however, bearing in mind the economy of the country it was a little overpriced for what it was. They charged 15 EURO per person. It was a nice break though from the noisy rough and tumble of outside.
Be aware that you can hear internal noise within the Riad. The glass on the windows is very thin and if people are walking around or when the family wake up it is possible to hear them (and they can hear you)!
There is a plunge pool in the Riad though we did not feel enticed to use it as it was right outside the family home on the 3rd floor so for us personally, we would have felt akward sitting there in full view of the host family, although it looked clean and well kept.
Despite all this for a 3 day stay in Marrakech the Riad is perfect as it provides a comfortable base for your trip
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