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“Lovely place and not disappointed” 4 of 5 stars
Review of Riad Cinnamon

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Riad Cinnamon
9 Derb el Hajra | El Baroudiyine District, Medina, Marrakech, Morocco   |  
Hotel amenities
Ranked #111 of 1,057 Marrakech B&B and Inns
yorkshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Lovely place and not disappointed”
4 of 5 stars Reviewed March 10, 2013 via mobile

My partner and I initially booked for 7 nights into the sister riad, Papillon, after the first evening we asked if we could move into a slightly larger room with windows looking onto the courtyard, this was no problem and on the same day we were asked if we would like to upgrade to the riad Cinnamon into a suite which we did. Both places were lovely, from being met at the airport, getting to the riad, the dinner and breakfasts nothing was too much trouble. The staff were so efficient and friendly, the rooms well looked after and we were invited to consider the riad as our home. Riad Cinnamon is a quiet oasis in the heart of the souk and although you are close to all of the historical sites and bustling streets there is peace and tranquility in the riad (apart from the loudspeaker at 5.30am with the call to prayer which I did manage to sleep through after the second morning). It is very easy to get lost in the streets and it does take time to work out how to get around. Having the security of a mobile phone (which we didn't need to use) was very reassuring. The young men hanging about streets offering "directions and guidance" should be avoided at all costs, they can be a nuisance. The lack of alcohol was not a problem, and although we were unable to purchase this in the riad we did find two stores which sold excellent wines and there were no issues with bringing this back to enjoy and share at the riad. Our holiday was everything that we had hoped for and more, having made wondrful new friends, shared lovely meals at the Cafe Arabe and Le Jardin and a friendship which I hope will be enjoyed for a very long time. I would fully recommend both the riad Cinnamon and Papillon with no hesitation.

Stayed March 2013, traveled as a couple
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147 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Valbonne, France
Top Contributor
109 reviews 109 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed March 9, 2013 via mobile

Greeted at the airport, driven as far as the car could go down the narrow cobbled streets, and greeted again by Hosein who carried our suitcases down another narrow cat-filled street to a small front door. And what a surprise- it was beautiful inside.
Right in the heart of the souk it is impossible not to get lost, and Hosein gives you a mobile phone with his number on it for that purpose. With, I believe, 19km of winding souks to wander through, you quickly lose your bearings, and it can be frightening. If you don't choose to phone for help please don't ask one of the young boys who are on every street trying to "helpfully" direct you. They will either send you in completely the wrong direction and/or demand money from you (but get used to that- almost everyone seems to be demanding money)
However back to the lovely Cinnamon. On arrival we were greeted with mint tea and patisserie and then shown to our room on the first floor. Our room was on two floors, with a mezzanine level bed at the top.
Our room was very clean, bathrobes and slippers supplied. An adaptor plug, a shoe shine kit, and even a luggage weighing scale (I guess if you buy too much and are worried about the weight of your suitcase) All thoughtful touches. Our bed was superbly comfortable and I only have two criticisms, both of which the Riad Cinnamon can do nothing about. Our room was very dark (but there are no outside windows, all windows open onto the interior courtyard) - and the Cinnamon is next to a large mosque with probably the worlds loudest loudspeaker attached.
The first Muezzin call of the day is 5.30am. It stops and starts for about ten minutes....we managed to laugh, and indeed by day three I slept through most of it- but believe me, it's loud.
Most people seem to eat in on the first night and it's a great idea. There is no restaurant as such, just a pretty table laid just for you with rose petals and THE most delicious lamb tagine of our entire trip, cooked by the most lovely girl, who's name, sadly, I didn't find out.
Until a few weeks ago you could buy wine at the hotel. They are now not allowed to sell it. They are perfectly happy for you to drink your own and will supply wine glasses and a corkscrew. But it is a problem to buy wine. We only know of two places, both miles away. We did walk to the supermarket in the New Town but had to get a taxi back.
My advice is bring your own (buy some duty free on your way out)
There is a pretty roof terrace at the Cinnamon with views of the Atlas Mountains in the distance, across the crazy rooftops....
Breakfast is lovely at the Cinnamon, again served in the indoor courtyard, wonderful bread with honey, a selection of home made jam, coffee, tea, fabulous fresh orange juice, and eggs any which way you want them.
After two days the craziness of the souks got too much and we asked Hosein to book us a taxi drive to the foothills of the Atlas Mountains. We left at 11 and returned at 15.30- we could have gone a lot further and seen the waterfalls, but the parts we did see were magical. Villages (all with the standard pots/rugs/jewellery to catch the poor tourist even up there) but the most lovely fast flowing river with cafes lining it- get access to the cafes by scrambling across rather precarious rope bridges.
We DO recommend the Riad Cinnamon.
It is beautiful. It is also the real Marrakech, which you just wouldn't see if you were staying in a large hotel in the New Town.
We are not very sociable by nature but we met two lovely fellow guests, and we know they will remain life long friends. It is important to share experiences of Marrakech with other people- we would not have found the divine Cafe Arabe restaurant, or Le Jardin restaurant (both close by and open for lunch coffee or dinner).
We will go back to Marrakech, but next time I would like a 2 stop trip- perhaps 3 nights at the Cinnamon, and 3 nights further up towards the Atlas Mountains, away from the craziness.
Go with an open mind and no pre-conceived ideas. It is a trip you will never forget.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Top Contributor
75 reviews 75 reviews
65 hotel reviews
Reviews in 50 cities Reviews in 50 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed March 4, 2013

The staff are extremely lovely and helpful. The rooms spotlessly clean.
The suite we had was super comfortable on the first night. The bed was perfect. The noise from a tour group less so. On the second night we had the ground floor room which had a terrible bed.

I wouldn't bother with the airport transfer. it was 200dhr which is very steep for Marrakech.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2013

We are a family of 4 with children aged 15 & 13. As first timers to Marrakech we had no benchmark against which to judge our selection. Suffice to say that it was excellent in every way. From the prompt & polite greeting at the airport, to the warm greeting from the staff on arrival. We were made to feel special at every turn. Nothing seemed too much trouble, from booking the calesch ride to restaurant reservations & all flawlessly executed.
The Riad has been beautifully renovated paying close attention to authentic colours and design. The Casablanca suite is perfect for a family with a mezzanine for the children.
We ate in on the first night & it was one of the best meals we had during our stay. We would certainly recommend you try a 'meal in' at least once. We liked it so much we did it twice!!
Nicely positioned for access to the El Fna square requiring a walk through the souks, you soon get your bearings. The provision of a local mobile is reassuring if you do get horribly lost, but we were determined not to use it & didn't!!
We left with much still to discover about Marrakech & the surrounding area, so we will be back & most likely stay in Riad Cinnamon again. It's a great place to consider renting it all out for a family gathering or celebration with friends. Many thanks to Hassan and the rest of the staff who all contributed to a wonderful few days in Marrakech.

Room Tip: Casablanca suite great for families
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 10, 2013

Had a fantastic stay in beautiful surroundings. The staff couldn't have done more to help us and a very special thank you to Hassan who took us wherever we wanted to get to. Thoroughly recommend the hamman and massage at Hotel Arabe - a totally indulgent experience! It was our first visit to Morocco and if we ever go back, it'll be to the Riad Cinnamon

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed at the Riad Cinnamon with our three children, ages 9, 12 and 15. We were overwhelmed by the kindness and attention showed to us by the staff. One day our youngest daughter was tired, so Abdellattif (mgr) offered to teach her some Arabic so she could rest at the Riad. She really felt special. The rooms were lovely and the whole Riad is an oasis of calm in hectic Marrakech. The rooms all are arranged around a courtyard where meals are served. On the rooftop is a nice sitting area and small pool (better in warmer weather). The staff met us when we arrived and walked us and our belongings through the souk to the Riad. They were always available to help us navigate and to answer questions. They even gave us a phone to use if we should get lost. They helped arrange a carriage ride and made great suggestions of sights, stores and restaurants. They really were what made our trip to Morocco wonderful. If you are traveling with children, I highly recommend the Riad Cinnamon...they will welcome your whole family with open arms and help you discover the enchantments of Marrakech.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

This was a really good place to stay in Marrakech. Good location. The staff were charming. They decorated our room on Christmas Day with rose petals and candles and a gift of nuts and chocolates. We had dinner on the first night and it was superb. For breakfast, there is fresh orange juice and warm bread. Very romantic ambience. The call to prayer wakes you up at 6am but this is all part of the experience and the comfy bed means you soon dift back to sleep...

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Cinnamon

Address: 9 Derb el Hajra | El Baroudiyine District, Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #111 of 1,057 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 5
Official Description (provided by the hotel):
Outstanding 5* service from a true boutique hotel located in the heart of the Marrakech Medina near to the Marrakech Museum and Ben Youssef Mosque. Unparallelled panoramic views from the stunning roof top garden. Clean and uncluttered it has a contemporary feel whilst maintaining authentic moroccan sarchitecture and some eco friendly touches.Riad Cinnamon opened at Easter 2010 after three years of refurbishment involving a host of traditional Moroccan craftsmen. Stunning roof terrace with views over Marrakech, generous ground floor patio with dipping pool. All Suites are air conditioned with minibar, satellite tv, ipod docking. Free Wifi. Substantial and delicious Moroccan breakfast served at the time of the clients choosing. Dining in the Riad is highly recommended.Riad Cinnamon has the most amazing staff who all love to make guests feel at home. You are given a mobile phone to use during your stay and if you have any concerns or get lost whilst you are exploring the medina then our staff will willingly assist and even send someone from the riad to escort you home if you are really lost! ... more   less 
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Also Known As:
Riad Cinnamon Hotel Marrakech

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