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“Stylish, good staff but fell short on service front considering price tag!” 3 of 5 stars
Review of Riad Cinnamon

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Riad Cinnamon
9 Derb el Hajra | El Baroudiyine District, Medina, Marrakech, Morocco   |  
Hotel amenities
Ranked #112 of 1,065 Marrakech B&B and Inns
Wales
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
83 helpful votes 83 helpful votes
“Stylish, good staff but fell short on service front considering price tag!”
3 of 5 stars Reviewed July 15, 2012

Stayed in Cinnamon riad June in Meknes suite. Very nice first impression, but have to say layout and design make the mez area with TV fairly useless unless you are 4ft tall. Not realy sure why one suite over another commands a higher price, i thought that there was very little difference in any of them to justify an extra tariff.

Beds were soft enough and bathroom polished and painted cement, looks nice but very dark.Lovely mood lighting throwing gorgeous shadows over room and ceiling.

After day 2 I sort of realised I had not thought through my plans and previous fantasies about staying in a riad in Marrakesh. What i realy wanted was a space to wander and sit in shady spots, traditional tiled floors, fretwork, and ironwork and all important shadowy lighting, cool fountains and an oasis within. Cinnamon is as I say lovely stylish but oh so tiny and boutique (my mistake) I felt that unless in my room I was on top of other guests, lacked any personal space and found this anything other than relaxing.

Other guest kept repeating how relaxed they felt I kept thinking how stressful it felt having to engage in conversation all the time. It the first time ever Ive thought about the need for peace and quiet ever.

Dont get me wrong I love company and love the busy souks and games played bartering with funny and engaging sellers in the souks and shops.In fact loved the markets and wandering and people. I just didnt like such a small claustrophobic riad.

Breakfasts were nice and fresh , very hit and miss service, you will never get all of your needs in one go and its a long way down to the ground floor kitchen. Having a cold beer or bottle of wine was an issue and Hassan made a few trips out to bring in 4 beers at a time! Hassan was fantastic as was Moustaffa and escorted us to a few places for dinner and back. Some were good some were very poor and over priced. Had our nicest meal in a side street traditional place( cant recall the name) and Cafe Arab Le Jardan ok, Pepe Nero ...mmmm..!!??? nice touches, good steak, but fell short...every other restaurant was pants considering the silly prices.

Nice enough stay, woud i go back no, would I recommend, no I would say stick to traditional and rethink anything longer than 4 days (another mistake I made staying too long)

Room Tip: Dont pay for the more expensive suites there is little to choose between any. Fez looks the least at...
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Colchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2012

Myself and my 2 daughters have just spent a week in Marrakech a tthe Riad Cinammon. What a lovely Riad it was the staff were so friendly and helpful and nothing was too much trouble. You are given a mobile phone on arrival and can ring if you get lost which we did the first couple of days and Hussein would come and find us. The riad is very quiet and peaceful and the roof terrace gives amazing views. It takes a couple of days to get used to Marrakeck life but then just enjoy it. the people are so friendly and helpful. Vist the henna cafe it is a charity run cafe owned by Lucy and George. We met some lovely people there including Fatima who is the best henna tattoist. I would not recommend get a "calech" from the square as I felt a lot of the horses are not cared for properly, but the riad will organise one for you and it is a lovely way to see the city once you get used to the bedlam on the roads!!! I will definitely go back and enjoy more of Morocco hopefully into the sahara and atlas mountains. My only gripe about the riad was the noise AC. It was very hot when we went and so had to keep ac on all night and it was not that powerful and very noisy. There is plenty to do and see in Marrakech and it is full on everynight. Do visit the Artisan market as here things are a fixed price so it gives you a good idea of what things are worth when bataring. We sooned got used to bataring and it does become quite addictive when you start to feel confident. Most shopkeepers speak English but as always you can get by with sign language. the people of Marrakech have great sense of humour my daughters are young women and were plagued by the men, but we soon got used to handling it and felt it was all just in good humour and got to know most of them in a friendly way. We felt totally safe even at night. The medina has a tourist police force who are very vigilant in looking after tourists.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 1, 2012 via mobile

If you're looking for a great place to stay in the old Medina this is it!! Great staff, great service! Get lost in the souks while working your way towards Jemaa el Fna. I will definitely be going back. Thanks Abdou!!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 30, 2012

I cannot say enough about this riad. The staff is Fanastic and really takes care of you. They actually give you a cell phone with their numbers in it in case you get lost. We stayed in the Essaouira suite which was very comfortable. We had a meal prepared for us the first night which was excellent. The riad is centrally located, easy walk to the jemma el fna, souks.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 28, 2012

This was the first stop on our honeymoon in morocco and I couldn't have asked for a better place. Great location, fantastic staff, and piece and quiet in the medina. Mustafa and Abdu were there every step of the way to ensure we had a great experience.

Room Tip: We stayed in the Casablanca suite. Beautifully decorated!
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
althorpe
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 26, 2012

excellent as always....a truly beautiful riad.staff are the most helpful and friendly you could wish for.
a calm oasis in the madness that is Marrakech.

Room Tip: i have stayed in all but one of the rooms and they are all beautiful.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrow in Furness, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 23, 2012

The Riad Cinnamon is cool, calm , clean and well furnished. I agree with other reviews about the quality of the staff and service and the food - all are outstanding. One of the best trips I have ever had.

Room Tip: None of the rooms are single so, try and take friend.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Cinnamon

Address: 9 Derb el Hajra | El Baroudiyine District, Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #112 of 1,065 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 5
Official Description (provided by the hotel):
Outstanding 5* service from a true boutique hotel located in the heart of the Marrakech Medina near to the Marrakech Museum and Ben Youssef Mosque. Unparallelled panoramic views from the stunning roof top garden. Clean and uncluttered it has a contemporary feel whilst maintaining authentic moroccan sarchitecture and some eco friendly touches.Riad Cinnamon opened at Easter 2010 after three years of refurbishment involving a host of traditional Moroccan craftsmen. Stunning roof terrace with views over Marrakech, generous ground floor patio with dipping pool. All Suites are air conditioned with minibar, satellite tv, ipod docking. Free Wifi. Substantial and delicious Moroccan breakfast served at the time of the clients choosing. Dining in the Riad is highly recommended.Riad Cinnamon has the most amazing staff who all love to make guests feel at home. You are given a mobile phone to use during your stay and if you have any concerns or get lost whilst you are exploring the medina then our staff will willingly assist and even send someone from the riad to escort you home if you are really lost! ... more   less 
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Also Known As:
Riad Cinnamon Hotel Marrakech

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