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“BEWARE! Stay 1 night and get charged 6 nights, regardless of the cancellation/amendment policy.” 1 of 5 stars
Review of Riad Bahia Salam

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Riad Bahia Salam
4.0 of 5 Small Hotel   |   61 Avenue Hommane El Fatouaki | Arest Lamaach, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #437 of 1,113 Marrakech B&B and Inns
Sydney, Australia
Top Contributor
64 reviews 64 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
“BEWARE! Stay 1 night and get charged 6 nights, regardless of the cancellation/amendment policy.”
1 of 5 stars Reviewed July 26, 2012

After staying in a great Riad in Fes my girlfriend and I were looking forward to another nice Riad in Marrakech. We chose Riad Bahia Salam because of the good reviews on booking.com and tripadvisor.
Upon our arrival on 21st July in Marrakech it was extremely hot with an outside temperature of around 45 degrees centigrade! The location is 5 minutes walk to the Jamaâ El Fna Square however the street is very dirty and there is refuse laying along the street everywhere. We walked into Riad Bahia Salam and checked in for our six night stay.
We had booked a suite however the room size was not big. We were escorted to our room and immediately noticed there was a very bad mouldy and stale air smell coming from the air conditioner. The room temperature was not very cold and although you could adjust the temperature and fan on the remote the fan did not increase.
The bed was quite hard with hard pillows. There was two more pillows in the wardrobe however they were also quite firm. So okay if you like hard bed and hard pillow.
The fridge was adjusted to the coldest setting however the drinks inside were not cold.
After about 10 minutes we couldn't stay in the room any longer as the smell was so strong.
We moved to another room on the higher floor but it was very hot inside. Thinking the air conditioner would quickly cool the room we didn't worry. The air conditioner however was running on 18 degrees and although you could activate the different fan modes on the remote nothing happened. Trying to cool down I had a shower. It was a bath and not a walk in shower. The water pressure was really low and there was no where to put the shower head so you had to hold it with one hand. The mini bar had the same problem, it was already turned all the way up but drinks inside were not cold. After 30 minutes of sweating and the air conditioner not lowering the temperature in the room we had to move.
Our third room was back on the ground floor but they didn't have any other double beds so we had to take two singles.
Again there was the same problems with the air conditioning. The fan could not be adjusted and the room temperature was not cold. Unless you stood directly in front of the unit you would get hot and sticky. The mini bar was the same, not cold and the beds and pillows very firm. The shower was a walk in but the water pressure was also low.
In all the rooms they had a sign stating no outside food or drinks were permitted!
The following morning we went up to the Breakfast on roof. A female staff member behind bar had her feet up and was asleep. After waking her up she set up our table, when she put down the place matts numerous ants came out which then proceeded later to walk over our food and drink glasses.
We decided we could not stay in this place for the 6 nights with the extremely hot temperatures outside there was no way we could endure such hot rooms and other poor standards.
When we spoke with the lady at the front desk she informed us that booking.com had paid them already and that we had to contact them. This is clearly not true as booking.com clearly state on your reservation they "will never charge you card"
Later I checked my statement and Riad Bahia Salam had charged my Visa card the full 6 nights. Even though I was never presented with any bill or signed anything!
Cancellation policy:
• If cancelled or modified up to 2 days before date of arrival, no fee will be charged.If cancelled or modified later, 100 percent of the first night will be charged. In case of no-show, the total price of the reservation will be charged.

The above Cancellation/Amendment policy clearly states the Riad can only charge one night but it seems they just don't care and think they can do whatever they like. BEWARE!

Room Tip: Dont stay here, standards are poor and they will steal from you!
See more room tips
  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
  • French first
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 19, 2012

When I opened the hotel front door after experiencing an extreme heat of Marrakech (48 degree), I felt as if I was transported into another world. The hotel interior is magnificent. There is a huge oriental lamp hanging from the ceiling and a staircase that leads you to the balcony with a view of Medina (the old city). The room is spacious with exotic design. But the most wonderful thing is the hotel's staff. Speaking both English and French fluently, they did try to make our stay enjoyable. When we had to leave early for our excursion, they went extra mile by waking us up and providing us excellent breakfast earlier than their usual breakfast hours.The chef is quite a character. With his friendly smile, he passionately explained what he served and taught us both Arabic and Berber terms for the food.
The slight discomfort was when the electricity was cut off for a few hours at night when it was very hot and we desperately needed an air conditioning. Apart from that, overall I will recommend others to stay at Riad Bahia Salam to experience a slice of Morocco.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rotterdam, The Netherlands
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 29, 2012

Had a nice stay in (upgraded) room. Staff was helpful and very kind, vene teaching me some Arab in quite hours. Room was very clean although the airco unit was somewhat dusty. Rooftop terrace is nice with shade if you want it and some refreshind wind in the evening. Breakfast served there was quite ok. The spa is rather small but very clean and luxurious given the limited rooms. Location is just fine, near several interesting places but not right at the tourist hot spots.
Transfer from the airport is expensive compared to local taxiprices.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 49 cities Reviews in 49 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 26, 2012

This was our second stay at Riad Bahia Salam. We stayed there previously for the Marrakech half-marathon. Both times were great experiences. We have stayed in both the normal double room as well as a small suite and found both to be quite comfortable for the two of us and our toddler.

The Riad is located just outside of the ancient Medina itself - a 5-10 minute walk to the J'maa al Fenaa square and we find that its location provides good separation from the pressure of the medina. In addition, there is a metered and guarded parking lot across the street from the Riad which makes parking a breeze.

Breakfast is served on the rooftop terrace (they have an enclosed seating area as well) and is very good. We have found the staff to be extremely nice and professional. Additionally, they have a very well equipped spa/hammam in the basement of the hotel which our friends have used.

We have only eaten dinner here once. The dinner was fine but not overwhelming and it was very off-season. In addition, I would recommend eating dinner outside of the Riad as there are so many good restaurants there in addition to the J'maa al Fenaa square.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 23, 2012

This is a beautiful hotel and very well appointed decor and rooms. We had a few plumbing issues but service was good at addressing them. Some rooms have open windows (covered by decorative grills and shutters) into the hallway which means that you have to give up a lot of privacy if you want light in the room. Ask for a room with an outside window. Beautiful rooftop terrace was great for breakfast and to relax-though service was quite slow. Breakfast was generous. Very nice and helpful front desk staff. Easy 5-10 minute walk to Al jmaa square and other monuments.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Blackburn, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2012

Hi we just returned back to the UK from Marrakesh, both me and my wife went there for the 1st time. It took us one day to get used to the culture shock, but we began to love the place, the riad really was authentic, quiet with superb helpful staff, The rooms are very clean and hot water never runs out, I loved our room the ceiling was amazing and we had all the mod cons we needed, we were lazy as we had breakfast in bed and only went to the roof terrace for lunch or tea after 11am. The terrace is beautiful, relaxing and the views of the snow capped mountains was beautiful. There is a lot to say about this riad as we were there for a week, my wife had the hammam treatment and she said the suite was beautiful. The location was brilliant only 5 mins to Princes Street which leads onto Jamea Al Fna (the main square which is the hub of activity in Marrakesh) The staff are always ready to help and room service is very quick and polite. We awoke this morning and decided, we are going back there one day soon.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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San Jose, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 5, 2012

We were taken here by someone working at a smaller riad which was full. It was fantastic, truly an oasis in the middle of the hustle and bustle of Marrakech. The location really couldn't be better -- It's just a couple of minutes' walk from the Djemma el Fna in one direction, and a couple of minutes to the Place des Ferblentiers and the Bahia Place in the other direction, so there are lots of options for restaurants nearby. There's also an inexpensive guarded car park directly across the street which is convenient -- we left our car there for 3 days and went around Marrakech by foot and horse carriage. The street the riad is located on is very busy by day, but you walk inside and the riad is quiet and cool. The terrace is amazingly beautiful with a great view of the Koutoubia mosque and even the Atlas Mountains.

We were 3 people who wanted 3 beds, so many riads are too small. The Bahia Salam added a cot to our room but it was still large enough for the 3 of us and our bags. Our room did not have an external window but only opened to the walkway and the courtyard, which is typical of medina houses. It makes the room a bit dark, especially since you will want to keep the shutters on the window for privacy. That's about the only drawback. Otherwise, the staff were pleasant and helpful, and the decor of the rooms was lovely. We thought it was of good value All in all, it was really much nicer and in a better location than we'd dreamed we could find and afford in Marrakech, with the charm we'd hoped to find in a riad.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Riad Bahia Salam

Address: 61 Avenue Hommane El Fatouaki | Arest Lamaach, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #437 of 1,113 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Bahia Salam 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Riad Bahia Salam Hotel Marrakech

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