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“Many small disapointments” 3 of 5 stars
Review of Riad Atlas Guest House

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Riad Atlas Guest House
3.0 of 5 Guest house   |   19 Derb Sidi Boulfdail | Kennaria, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #447 of 1,031 Marrakech B&B and Inns
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Many small disapointments”
3 of 5 stars Reviewed December 29, 2013

We booked 2 rooms for 5 people, for 4 nights in this Riad. We arrived at 9pm, after a long trip from Fes and the first thing we were asked to do was pay for the rooms. We were perhaps spoiled in Fes with our amazing hosts, but this was jarring. No hospitality.

Perhaps our expectations were too high, but when we saw 97% on TripAdvisor, we thought we'd made the right decision. But this was not so.

We had booked through booking.com and knew we would be charged in local currency, however, when they gave us the Euro price as well we noticed that they had €100 more than our 'total' price. Then the city tax was added on. They said they did not understand what we were talking about and because i had all of my paper work digitally we could not access it until they gave us the wifi code. (note to self, take printouts always)

We then received a list of 'DO NOT's' from management, not a polite list of 'we would request that customers..'.

They ask you not to talk 'loudly' in your rooms or at breakfast. But as the acoustics are so bad, that basically means you must whisper. At breakfast one morning (9am) when my friend laughed, we were told to be quiet.

Once in the room there were several broken tiles in the sitting area which we both tripped and damaged bare feet.

There was no door on the bathroom, and as friends sharing, this was not ideal. We hung a scarf for modesty.
The toilet door jammed against the floor every time you opened it and did not lock.
The hot water would cut in and out, making showering more of a sport than a function. (travelling in winter Morocco is a chilly place and a hot shower is a must).
There were no toiletries provided, other than a bar of soap.
The drains in the shower and sinks did not drain and you ended up standing in a few inches of water.

On the plus, this is very conveniently located, yet still quiet enough if you want a peaceful.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Stoke-on-Trent, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2013

We have just spent 4 nights in this charming, beautiful Riad. My first trip to Morocco and Marrakech in particular. After being led down mysterious, but completely safe alleyways, having been met by Zaki (loveliest person) we arrived at a typical Moroccan doorway and within seconds into a beautiful courtyard central to the building. We were welcomed by the owner and again within seconds given welcoming mint tea, while we filled in our forms. Our room was the Lalla Keltoum and was the most comfortable and cosy place to spend the nights. The Riad is 2 minutes from the mayhem of the Fna and on your first trip out you think you'll never find it again, but it's dead easy, just give yourself a couple of landmarks and within an hour you'll know exactly where you are. After the incredible sensory knockout of The Fna and Souks you will return to your alleyway with ease and it will appear someone has unplugged the sound, it's quite unbelievable. The comfort of your bed and the wonderful breakfasts, which change daily will make your stay the most memorable ever!

Room Tip: Only five rooms and any one of them will be an absolute treat!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

This is one of the most beautiful hotels you can possibly stay in. It is very tastefully decorated and has a lot of charater to it. We booked the hotel transfer (they will email you once you have made the booking) and it is definitely a must as it might be a little hard to find by yourself.
I cannot comment on the staff's service and hospitality enough. They were nothing less than accommodating and Taoufik (night guy) even helped us to haggle down an excursion when he didn't have to.
Very clean, very bright, very well located (central but it is masked from the noise). You are literally less than a minute walk to the Square and about 7 minutes taxi to the new city.
The roof is beautiful and we had many a great nights sitting up there filled with laughter and conversation.
The rooms are tastefully decorated, although be warned, there is no air conditioning, but this is the only one slight negative in this riad (there is a fan).
Breakfast is lovely, fresh juice with fresh fruit and lovely variation of Moroccan treats and eats.
The night guy is one of the best things about this place, he is always there to lend a helping hand and always offered us lots of laughter.
I will definitely be staying here again, cannot recommend it enough.
Someone commented on the pool being in open view (what about in a resort in full view of everyone??!) there is only six rooms here and it is very quiet!!! It's like you have the whole place to yourself.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed June 10, 2013 via mobile

The riad is a two minute walk from the square and it is beautifully decorated. The attention to detail in the rooms is really lovely.

They were most helpful, we had to leave for our tour before breakfast is usually served so they did one early just for us.

I would definitely stay here again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Winchester
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 7, 2013

This Riad is well located for the main square, is clean and the wi fi worked well.

However, the minuses

1. We were asked to pay up for the nights we stayed in advance, and as soon as we arrived. No pleasantries at all. No tea or cold drink while we sorted this out
2. Breakfasts were poor. While they may have been typical, they were virtually the same every day and very basic and cheap - dry tasteless bread, pastries/pancakes fried in butter, jam made from fennel and carrot (sweet and tasteless) coffee and orange juice
3. The plunge pool is on the lower courtyard and in full view of everyone, close to the front door. While secure, it did not provide an ambience that would be conducive to anyone using it and therefore was next to useless
4. There is no-one really in charge - there is the girl who cleans (very well) and the night porter who serves breakfast (charming) but there is no-one in charge apart from when they want to take payment

I have never had to post a review like this but I don't think the earlier reviews really reflect some of the things that made this place rather disappointing and average.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, Washington
1 review
5 of 5 stars Reviewed April 29, 2013

If you want perfection maybe it's not perfect for you. But if you want a quite, comfortable,pretty place near the Djemaa El Fna with wonderful people taking great care of you then it's the place for you. They have a nice breakfast each morning on the roof, it's included. They help you find services like cars with drivers when you need them for very fair prices. If you want the true feel of Marrakesh I would definitely stay in a Riad over a hotel. Also they offer a car from the airport at a good price and I would recommend taking it, because to find the place the first time would be very difficult. Very centrally located. I will be blogging about Marrakech teawithlavera.com

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2013

We stayed 7 nights. Very central location near to the big square. We booked airport transfers. A hotel employee met us and helped us with our luggage the last part of the way where the car could not drive. It is almost impossible to find the way in the narrow streets alone for the first time.
Not all the staff speak English, but they always got hold of others that could. The room was clean and with nice interior, and we had breakfast on the terrace.
The staff gave ut advice on bargaining, because we wanted to buy a carpet, that we ended up buying on a day excursion to Essaouira, which the staff arranged for us. The staff was very helpful, and we can confidently recommend the hotel/guesthouse to others.

Room Tip: We stayed at Lalla Jamila, nice room
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Atlas Guest House

Address: 19 Derb Sidi Boulfdail | Kennaria, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #447 of 1,031 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad Atlas Guest House 3*
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