The location was close to the main square.. In fact too close.
We arrived there at tea time and the room had a damp/ musty smell so we left the windows open and went out to air it off.
The damp smell was still there on our return... It transpired it was due to the wet wall adjoining the dirty, limescale shower which allowed water to seep through it into the bedroom which was very small as you can see from the photos. The damp was very bad and We coughed all night. The first and only night out of 5 was spent on the roof terrace,which was very nice, searching the web looking for alternative accommodation. We managed to find a much nicer hotel nearby the katoubia mosque for and extra 7€ per night for 2 with a buffet breakfast, pool, bigger better room and lovely staff.
The staff at riad nesma were also very nice, but almost too eager. When sat on the terrace at night, the gentleman on duty would not leave us alone and spent 40 minutes, trying very hard in broken English to give us a brief history of marrakech. This was very nice of him but we wanted to be left in peace to relax and had the impression that he was waiting for a tip for following us up the stairs to the
When we informed them the following day that we were checking out and cancelling the remaining 4 nights we had to wait 20 minutes for the manager to arrive who accepted our complaint and was more worried about us giving a negative report on trip adviser and booking.com than us leaving.
All in all... The staff were very nice as was the riad on the whole... But the room would benefit from an extension, some tiles in the bathroom to stop the water seeping into the bedroom and a de-humidifier to reduce the damage already done!
With a little tweaking and TLC this riad could be lovely but it wasn't for us as it is right now.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all thank you for your comment and for the time you took to write it.
By your comment I understand that you were disturbed by the smell of the room, the money and the staff.
Our riad was built in accordance with the tradition of using the finest natural materials to make our customers live in the past and atmosphere thanks to craft hands we could make our riad a real gem and a peaceful peace.
Let me explain to you sir that the smell that you felt in the room is not incured moisture but it is the smell of clay with which the walls of the room were coated with this is that is called the TADELAKT.
You will find below a definition of TADELAKT I found on wikipedia encyclopedia:
Tadelakt is a coating of lime water, shiny and waterproof. It can be used both indoors and outdoors. It is the traditional coating originally used to seal water tanks. There is also a decorative art: shaped facades, pools, steam baths, riads and palaces. It has the distinction of being "hooked" with a river stone and to be treated with black soap to acquire its final appearance.
Tadelakt has a soft and fine aspect with undulations due to the work of the roller which confers great decorative capacities.
This is the only lime plaster which, by its waterproof, can be applied to the soil. It supports water, high humidity rooms (steam, bathrooms) is used in the decoration of the walls, and well executed, it serves for sealing bathtubs, sinks, showers ...
Regarding the price you booked through booking so you received the best price 7 € a room at night can be a listed building. Our Riad is ranked Guesthouse second category (3 stars) and you can check Mr. feedback from our customers on tripadvisor who elected us better establishment in 2013 "travelers choice" you will find a picture of the trophy that was sent to us by tripadvisor .
Regarding staff our riad, they always ensure the comfort of the client and remains available 24h/24 while being discreet. They work in a family friendly atmosphere to make clients feel at home. Throughout the scoring criteria on tripadvisor staff is always rated higher.
thank you again for your comments which were taken into account by management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.