The first thing that struck me about this hotel was that I felt instantly at home. Nothing was a problem for the staff, they were so incredibly friendly and helpful. We had booked a twin room, but had been given a double. The staff promptly changed around beds for us without a hint of confusion or panic, they just did it with a smile!
Breakfast (included in the price) was representative of a traditional Moroccan breakfast, with fruit, yogurt, orange juice, pancakes, and a selection of breads. However, I felt the option of eggs could have been included. We only had dinner here once, and although we were supposed to give a whole day notice, the staff still said they would cook dinner for us even though we had only given a couple of hours notice. We only sampled the tagliatelle bolognese, which was delicious, but we did have better food elsewhere.
There were two things that I felt let the riad down a little bit. Firstly, the furniture on the rooftop terrace seemed a little bit neglected, and the sun loungers were just too dirty and dusty to sit on comfortably. It is understandable that things on the roof would be dusty, but it would have been a good idea to provide blankets to cover them with that could then be easily shaken off and washed. Secondly, the plumbing was a bit noisy, making a series of clunking and droning noises every time someone ran the tap or had a shower, sometimes keeping us awake a night.
Overall, room for improvement, but the staff here helped make our trip to Marrakech enjoyable and made everything run smoothly, letting us use the phone in reception to organise trips, and, on a couple of occasions, escorting us when we weren't sure which way to go! They absolutely went above and beyond great customer service.