We were the only people here - myself, spouse, daughter - during our one night stay in early June 2012. There was confusion about our "plan" it was to include dinner that night and breakfast the following morning. We had to insist they make a call to our private tour operator to straighten it out.
The facility is nice enough - new, clean and basically comfortable. It is located on the edge of the medina and across the road from a huge cemetary. The food is only average and it was not some place we'd return to or recommend. Reservations were made by our tour company.