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“Excellent and friendly service” 5 of 5 stars
Review of Riad Charlott'

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Riad Charlott'
Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #234 of 468 Hotels in Marrakech
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Excellent and friendly service”
5 of 5 stars Reviewed February 18, 2014

I have stayed at riad Charlott for 4 days and it has truly been an excellent experience. The service has been very helpful, considerate and with great attention to doing what's best for me. The room has been very clean and has served as a great base for exploring Marrakech. I have through the Hotel book a guide to show me around old Marrakech. This I think was a very good idea and I can only encourage others do the same. Thank you for a nice day if I visit Marrakech again in the future this riad will surely be the place I'll be staying at.

Stayed February 2014, traveled solo
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329 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014

I was reading the poor reviews this Riad got and I can't believe it. It is the best place we stayed in Marocco. I admit it can be cold at night, but if you ask you can get a kind of radiator. The staff is kind, the rooms are beautiful and clean and I would say that it has a luxurious feeling to it. It is close to Jemaa el-Fnaa and of course Khalid or somebody from the staff will help you get there, or anywhere. It is VERY important not to trust ANY guiding signs through the medina, all of them are just wrong, guiding you in the other direction.
RECOMMEND.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourock, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 12, 2014

Rest assured, despite how busy intense Marrakech may seem on arrival and what seems like an ever decreasing route of twists and turns within the Medina, you'll find a wonderful, calm oasis in this Riad. The small team of staff are so friendly, helpful and unobtrusive that you experience the privacy and relaxation of your own apartment with the service and hospitality of a family hotel.

You're within 2 minutes walk of a top class restaurant Le Fondouk and 15 minutes stroll to the souks in the main square. The staff will guide you on prices, routes, trips, hammams and ensure your stay is as relaxing as it is stimulating. Definitely would return.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2013

Arriving in Marrakech in total darkness, you run into crazy smells and sights. Overall your sense are overloaded. Our taxi driver pulls up to an unsuspecting alley and stops the car, gets our luggage and motions for us to follow him. About a 3 minute walk down the alley around some bends, we come to a large wooden door. Once we enter, we are pleasantly surprised by a beautiful central court yard, which smells amazing. I am not sure how, with the ceiling being open the riad smelt so good. When we were in Marrakech, it was during a lamb sacrificing festival, so there were plenty of drying carcasses on the roof tops adding to the aroma. The hotel offered a peaceful retreat from the hectic city. I would 100% recommend it.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 7, 2013

This is a lovely Riad very near to the museum in the Medina. We were the only people staying in August and so were upgraded to two enormous suites. The breakfasts were delicious were excellent with a good variety of pancakes and pastries.The manager Khalid was really lovely - even providing a cat for my daughter when she complained about the lack of pets, and arranging a private cookery lesson complete with shopping trip in the Medina for us free of charge.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 16, 2013

We stayed here for 4 nights and used the 40% offer through trip advisor which was great value (just under 50 euros a night). Since we were the only guests staying at the riad at the time they upgraded us to a massive suite! The room was huge and had a small mezzanine with lounge area. The room was very clean, airconditioning worked well and tv was good. They do give you a hand drawn map like other people have said which might be confusing at first but strangely enough you can find your way back easily after a couple of tries. Marrakech itself is not for the faint hearted. It's a very interesting place but can be very tiring especially in the summer heat so be prepared to feel worn out, get harassed, motorbikes riding so close to you all the time so it's important to have somewhere like this riad where you can come back to relax in this oasis. I would recommend this riad to other travellers but mark it down a tiny bit as it's a bit further away from the square than other riads (20 minutes walk).

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 6, 2013 via mobile

My partner and I spent four nights here, and we cannot praise it enough. We visited during Ramadan so the Riad was quiet. Although visiting during Ramadan should not put you off, as some reviews suggest.
All staff were attentive and couldn't do enough to help, our room was lovely and clean and because the Riad was quiet they kindly upgraded us for no extra charge, Breakfast was a selection of pastries and pancakes which were freshly cooked each morning. We also tried the evening meal which was a tagine and cous cous which was also delicious. the Riad also benefits from a beautiful terrace which is ideal to see the sun setting over Marrakech. It would be difficult to find this Riad on your own so take up the offer of collection from the airport, once you have been in Marrakech for a while you will become familiar with the maze of lanes leading to the Riad. If we returned to Marrakech we would stay again and recommend to others.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Riad Charlott'

Address: Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#103 Spa Hotel in Marrakech
#195 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
A riad magnificent allying Moresque architecture and contemporary decoration, 5 vast rooms in the sophisticated decoration, one of the most beautiful brings down of the medina of Marrakesh offering a wonderfull view on the city and the Atlas. Swimming pool-Jacuzzi, hammam and massage room. ... more   less 
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Also Known As:
Riad Charlott` Hotel Marrakech

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