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“Great service and beautiful quiet riad” 4 of 5 stars
Review of Riad Charlott'

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Riad Charlott'
Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #256 of 465 Hotels in Marrakech
Letchworth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great service and beautiful quiet riad”
4 of 5 stars Reviewed July 3, 2013

We had a wonderful stay with our two eldest girls, aged 6 and 8. The riad was as calm and tranquil as other reviews suggest. Our first arrival at the riad was confusing as the taxi can't get you to the riad but a 5-6 minute walk away. This journey is best taken by hand cart so make sure you have some local currency with you.

When we woke up the next morning to try and find the jemma we got lost but after a lot of walking we got our bearings and could find our way back in the dark to the riad. I disagree with those people who say this is a poor location. Ask shopkeepers for the way not the kids who want a tip and don't necessarily show you the right way !

The service was relaxed, excellent and personal. Khalid, Thierry and the team were superb and brilliant with the children who had a wonderful time here. Khalid went out of his way to make us feel welcome and in particular the girls who made him a gift at the end of our stay. We would definitely go back and wish them all the very best.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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311 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

Me and my boyfriend stayed in this Riad for 5 nights at the beginning of feb 2013. We had a really wonderful time in this Riad, beautifully decorated and it feels like an oasis of calm once you walk through the door.
Firstly, you must book a transfer. The medina is a maze and you can easily get lost as there are no sign posts. The Riad is tucked away in the middle of it all but is a short walk of about 10 mins from the souks. A hand drawn map is provided but it is not as easy as you think. However, once you do it once it is easy to find your way.
We stayed in the Mathieu suite which was lovely. The bed was really comfy, bathroom was lovely but during this time of year it gets really cold in the morning and evenings and there is no heating within the Riad apart from a small electric heater provided. We were really worried about this as it was not heating our room up and become very uncomfortable. We contacted the manager Thierry and he kindly gave us another heater which made the room much warmer.
The roof terrace was our favourite bit about the whole place. Just beautiful and comfortable and views that just kept on going. The call to prayer is great to hear too.
We had dinner 2 nights here which was great, home made traditional food which we miss already. The lady serving us food every day didn't speak English but was really lovely and welcoming.
Our only negative thing to say is that the manager Thierry didn't speak very much English at all. It's great for French people but for English you pretty much have to figure out Marrakech for yourself. We did feel quite frustrated when we had questions and directions not being answered. On two occasions we asked for directions which were pretty rubbish and we got lost both times and came across difficult situations with the locals. As we were the only guests in the Riad at this point and had been told by friends staying in other Riads that there host had personally shown them the way, We feel this could of been done for us but unfortunately left us pretty upset with the service.
Having said this about the negatives, you may well find they improve on this. It was clear to us that they genuinely pay attention to reviews on trip advisor and try to improve their service, for example, if you read through previous comments from other guests, you will find one person complained about the cold and said there was no way of heating there room during the winter but we found a heater provided for us. Also, there were comments that there was a lack of variety provided for breakfast, such as eggs but we were served eggs every day.
All in all though, we thourghly enjoyed staying at this Riad and would recommend to friends and family. It was very relaxing and a great way to escape from the craziness of the main square which can be a little too much sometimes.

Stayed February 2013, traveled as a couple
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London
Top Contributor
135 reviews 135 reviews
61 hotel reviews
Reviews in 101 cities Reviews in 101 cities
157 helpful votes 157 helpful votes
2 of 5 stars Reviewed January 31, 2013

This is a tricky review to write, because although many things about the riad are very good, our room lacked one of the most basic necessities of any hotel room – warmth.

Lots of things were good – our room, Suite Matthieu, was very pretty, a great size, and well-sheltered from the call to prayer (very important in Marrakech if you want to sleep past 4am!), our bed was very comfy (firm), breakfast was good, and the views from the large and attractive roof terrace were impressive. The location is good for the northern souks, the Musée de Marrakech, the Medersa ben Youssef and the photography museum.

A few things weren’t so good – it’s a good 15-20 minutes walk to the Jemma el Fna and many of the best restaurants (and when the souks are closed at night, that walk is confusing and scary), it’s hard to find cabs or get a cab to drop you off nearby, the door to our room had big gaps around it, letting in cold drafts and noise, the wifi was intermittent and sometimes very slow, and it’s very expensive for a riad in Marrakech.

But the real problem was the heating, which is essential in Marrakech in winter (it was about 3C at night). On our first night, the a/c unit (which was the only heating option in our room) worked okay, but was poorly placed and too weak for the vast space, so it remained very cold (and there’s no unit in the bathroom, so it was freezing in there). On our second night, it stopped completely, apparently throughout the riad, so they moved us to the only room with another heating source, which had a fireplace. The fire was lit for us, but then all the staff left in the middle of the evening, the fire went out and we didn’t have anything to relight it with. It got colder and colder and we couldn’t find anyone, so we ended up walking around in the dark until we found another riad with a room, and working heating. We left that evening, and had to argue hard for a discount to compensate for all the issues we’d encountered. I guess if you went in summer, you wouldn’t see any of these problems – although the poor positioning and functioning of the a/c unit would probably be even more of a problem in 40-degree heat!

I would have given this place four stars if it weren’t for the problems, but for me, it loses two because it couldn't provide one of the basic bare minimums for a hotel in winter - warmth - to the extent that we had to leave for another hotel.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 13, 2012

Not having the best start at this Riad didn't really help! Very difficult to find this place; would highly recommend the organised airport transfer (though a bit of a rip off), as it really is not worth the stress of trying to find the place yourself! We weren't given the best welcome by the man who let us in, but thankfully this was improved upon by Therry, who spoke some decent English. The roof top terrace is certain one of the major pluses of this Riad, it was beautiful, with amazing views of the Atlas mountains. The breakfast was pretty disappointing, just lots of diffident starchy bread products with different types of jams; some eggs would have been nice! So...wouldn't highly recommend this place, but also wouldn't recommend against it!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobcaygeon, Canada
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 1, 2012

We had four great days at this stunning Riad. Perfect in every way - fantastic service, excellent food, tastefully decorated and confortable rooms, a rooftop terrace with great views, and, above all, a wonderful laid-back atmosphere into which one can relax and unwind after the noise and crowds of the medina.
One feature that we especially appreciated was the roaring fire Ahmed prepared in our room each evening - in late November it gets quite cool in the evenings.
Be sure to arrange an airport pick-up since the Riad is difficult to find in the labarynth of alleys and passages that make up the medina. However, once there, you will be guided to the central square and, with their helpful sketchmap, will have no difficulty getting back. In fact, getting a little lost can be part of the fun of exploring the medina.
The high ratings given by others are highly deserved!!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Riad Charlott' is an absolute gem and a relaxing, tranquil environment to come back to after time in the busy markets and Jemaa El Fna. When we first arrived and went down the winding passageways, we weren't sure we'd ever find our way back to the hotel but, armed with the invaluable hand-drawn map Ahmed had given us, we found it far easier than expected and could find our way easily after one trip to the main square (around a 15 minute walk away, through the wonderful Place des Epices and market stalls).

Our room, the Mathieu suite, was beautifully decorated and had traditional Moroccan features with a modern twist, including a lovely lounge area. Within the riad, there is also a roof terrace, which was perfect for a drink in the sun, and downstairs there is a comfortbale sofa area for when the weather was a little wetter.

The staff at the Riad were absolutely fantastic. They were so helpful in organising our transfer from the airport, and even sorted out getting our clothes cleaned after we got soaked during a dune buggying trip. Ahmad was particularly great - always around to give us directions and keep us topped up with mint tea! Breakfast was also great - Moroccan pancakes and different breads with an assortment of preserves and fresh orange juice and coffee/tea and all served by two friendly, smiley ladies.

While we were staying, we chose to have the hammam and massage package that the riad offers. This is a little more expensive than going to one outside of the hotel but well worth it for the convenience and wonderful service. The gommage was amazing and took place in a small hot room (hammam) next door to our bedroom. The massage was very relaxing although they should invest in a new table as the current one is a little creaky!

We would thoroughly recommend the Riad Charlott' and hope to go back one day.

Room Tip: The Matthieu suite is beautiful but all of the rooms we saw looked lovely
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hoathly, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2012

Fabulous place in the centre of the medina, but it was so tranquil in the riad, particularly on the terrace - a perfect place for a book and a duty free purchased baccardi(you can't buy it there!) and coke.How can it be so quiet when the city is all noise and bustle? The new owner seems to be continuing the ethos of his predecessor and the staff are lovely. Fish tagine on day of arrival was the best meal we had, although the experience of the night market is not to be missed. We had four nights and still had things left to see. Collection from the airport worked very well and the map provided ensured we were always able to find our way back without any problem. They also booked a "grand taxi" for us as we left to stay in Essaouira on the coast - nothing was too much trouble.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Charlott'

Address: Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#105 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
A riad magnificent allying Moresque architecture and contemporary decoration, 5 vast rooms in the sophisticated decoration, one of the most beautiful brings down of the medina of Marrakesh offering a wonderfull view on the city and the Atlas. Swimming pool-Jacuzzi, hammam and massage room. ... more   less 
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Also Known As:
Riad Charlott` Hotel Marrakech

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