This is a tricky review to write, because although many things about the riad are very good, our room lacked one of the most basic necessities of any hotel room – warmth.
Lots of things were good – our room, Suite Matthieu, was very pretty, a great size, and well-sheltered from the call to prayer (very important in Marrakech if you want to sleep past 4am!), our bed was very comfy (firm), breakfast was good, and the views from the large and attractive roof terrace were impressive. The location is good for the northern souks, the Musée de Marrakech, the Medersa ben Youssef and the photography museum.
A few things weren’t so good – it’s a good 15-20 minutes walk to the Jemma el Fna and many of the best restaurants (and when the souks are closed at night, that walk is confusing and scary), it’s hard to find cabs or get a cab to drop you off nearby, the door to our room had big gaps around it, letting in cold drafts and noise, the wifi was intermittent and sometimes very slow, and it’s very expensive for a riad in Marrakech.
But the real problem was the heating, which is essential in Marrakech in winter (it was about 3C at night). On our first night, the a/c unit (which was the only heating option in our room) worked okay, but was poorly placed and too weak for the vast space, so it remained very cold (and there’s no unit in the bathroom, so it was freezing in there). On our second night, it stopped completely, apparently throughout the riad, so they moved us to the only room with another heating source, which had a fireplace. The fire was lit for us, but then all the staff left in the middle of the evening, the fire went out and we didn’t have anything to relight it with. It got colder and colder and we couldn’t find anyone, so we ended up walking around in the dark until we found another riad with a room, and working heating. We left that evening, and had to argue hard for a discount to compensate for all the issues we’d encountered. I guess if you went in summer, you wouldn’t see any of these problems – although the poor positioning and functioning of the a/c unit would probably be even more of a problem in 40-degree heat!
I would have given this place four stars if it weren’t for the problems, but for me, it loses two because it couldn't provide one of the basic bare minimums for a hotel in winter - warmth - to the extent that we had to leave for another hotel.
- Official Description (provided by the hotel):
- A riad magnificent allying Moresque architecture and contemporary decoration, 5 vast rooms in the sophisticated decoration, one of the most beautiful brings down of the medina of Marrakesh offering a wonderfull view on the city and the Atlas. Swimming pool-Jacuzzi, hammam and massage room. ... more less
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- Also Known As:
- Riad Charlott` Hotel Marrakech