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“Nice enough riad, but the a/c broke!” 2 of 5 stars
Review of Riad Charlott'

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Riad Charlott'
Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #381 of 460 hotels in Marrakech
London
Top Contributor
134 reviews 134 reviews
61 hotel reviews
Reviews in 103 cities Reviews in 103 cities
149 helpful votes 149 helpful votes
“Nice enough riad, but the a/c broke!”
2 of 5 stars Reviewed January 31, 2013

This is a tricky review to write, because although many things about the riad are very good, our room lacked one of the most basic necessities of any hotel room – warmth.

Lots of things were good – our room, Suite Matthieu, was very pretty, a great size, and well-sheltered from the call to prayer (very important in Marrakech if you want to sleep past 4am!), our bed was very comfy (firm), breakfast was good, and the views from the large and attractive roof terrace were impressive. The location is good for the northern souks, the Musée de Marrakech, the Medersa ben Youssef and the photography museum.

A few things weren’t so good – it’s a good 15-20 minutes walk to the Jemma el Fna and many of the best restaurants (and when the souks are closed at night, that walk is confusing and scary), it’s hard to find cabs or get a cab to drop you off nearby, the door to our room had big gaps around it, letting in cold drafts and noise, the wifi was intermittent and sometimes very slow, and it’s very expensive for a riad in Marrakech.

But the real problem was the heating, which is essential in Marrakech in winter (it was about 3C at night). On our first night, the a/c unit (which was the only heating option in our room) worked okay, but was poorly placed and too weak for the vast space, so it remained very cold (and there’s no unit in the bathroom, so it was freezing in there). On our second night, it stopped completely, apparently throughout the riad, so they moved us to the only room with another heating source, which had a fireplace. The fire was lit for us, but then all the staff left in the middle of the evening, the fire went out and we didn’t have anything to relight it with. It got colder and colder and we couldn’t find anyone, so we ended up walking around in the dark until we found another riad with a room, and working heating. We left that evening, and had to argue hard for a discount to compensate for all the issues we’d encountered. I guess if you went in summer, you wouldn’t see any of these problems – although the poor positioning and functioning of the a/c unit would probably be even more of a problem in 40-degree heat!

I would have given this place four stars if it weren’t for the problems, but for me, it loses two because it couldn't provide one of the basic bare minimums for a hotel in winter - warmth - to the extent that we had to leave for another hotel.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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300 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Warwick
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 13, 2012

Not having the best start at this Riad didn't really help! Very difficult to find this place; would highly recommend the organised airport transfer (though a bit of a rip off), as it really is not worth the stress of trying to find the place yourself! We weren't given the best welcome by the man who let us in, but thankfully this was improved upon by Therry, who spoke some decent English. The roof top terrace is certain one of the major pluses of this Riad, it was beautiful, with amazing views of the Atlas mountains. The breakfast was pretty disappointing, just lots of diffident starchy bread products with different types of jams; some eggs would have been nice! So...wouldn't highly recommend this place, but also wouldn't recommend against it!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobcaygeon, Canada
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 1, 2012

We had four great days at this stunning Riad. Perfect in every way - fantastic service, excellent food, tastefully decorated and confortable rooms, a rooftop terrace with great views, and, above all, a wonderful laid-back atmosphere into which one can relax and unwind after the noise and crowds of the medina.
One feature that we especially appreciated was the roaring fire Ahmed prepared in our room each evening - in late November it gets quite cool in the evenings.
Be sure to arrange an airport pick-up since the Riad is difficult to find in the labarynth of alleys and passages that make up the medina. However, once there, you will be guided to the central square and, with their helpful sketchmap, will have no difficulty getting back. In fact, getting a little lost can be part of the fun of exploring the medina.
The high ratings given by others are highly deserved!!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Riad Charlott' is an absolute gem and a relaxing, tranquil environment to come back to after time in the busy markets and Jemaa El Fna. When we first arrived and went down the winding passageways, we weren't sure we'd ever find our way back to the hotel but, armed with the invaluable hand-drawn map Ahmed had given us, we found it far easier than expected and could find our way easily after one trip to the main square (around a 15 minute walk away, through the wonderful Place des Epices and market stalls).

Our room, the Mathieu suite, was beautifully decorated and had traditional Moroccan features with a modern twist, including a lovely lounge area. Within the riad, there is also a roof terrace, which was perfect for a drink in the sun, and downstairs there is a comfortbale sofa area for when the weather was a little wetter.

The staff at the Riad were absolutely fantastic. They were so helpful in organising our transfer from the airport, and even sorted out getting our clothes cleaned after we got soaked during a dune buggying trip. Ahmad was particularly great - always around to give us directions and keep us topped up with mint tea! Breakfast was also great - Moroccan pancakes and different breads with an assortment of preserves and fresh orange juice and coffee/tea and all served by two friendly, smiley ladies.

While we were staying, we chose to have the hammam and massage package that the riad offers. This is a little more expensive than going to one outside of the hotel but well worth it for the convenience and wonderful service. The gommage was amazing and took place in a small hot room (hammam) next door to our bedroom. The massage was very relaxing although they should invest in a new table as the current one is a little creaky!

We would thoroughly recommend the Riad Charlott' and hope to go back one day.

Room Tip: The Matthieu suite is beautiful but all of the rooms we saw looked lovely
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hoathly, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2012

Fabulous place in the centre of the medina, but it was so tranquil in the riad, particularly on the terrace - a perfect place for a book and a duty free purchased baccardi(you can't buy it there!) and coke.How can it be so quiet when the city is all noise and bustle? The new owner seems to be continuing the ethos of his predecessor and the staff are lovely. Fish tagine on day of arrival was the best meal we had, although the experience of the night market is not to be missed. We had four nights and still had things left to see. Collection from the airport worked very well and the map provided ensured we were always able to find our way back without any problem. They also booked a "grand taxi" for us as we left to stay in Essaouira on the coast - nothing was too much trouble.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
5 of 5 stars Reviewed October 21, 2012

As someone who works in the travel industry I know exactly what I want from a holiday and this Riad ticked every single box! Fantastic location, beautifully decorated and excellent value for money! This Riad retains all of the traditional Morrocon features yet is brought tastefully up to date with all the modern features. The staff were wonderful and catered for every need. The Riad now under new management but in safe hands having had a conversation with the new manager he seemed keen to retain the Riad as it is. Breakfast was delicious with a choice of wonderful breads and jams. The map provided by the Riad was perfect too. The rooftop terrace was spectacular with 360 degrees views as far as the Atlas mountains! Our Riad manager also arranged our tour to the Mountains too with an English speaking driver so that was convenient. I stayed here 4 nights which was perfect.

Room Tip: I stayed in the Suite Mattheiu which was simply stunning with it's high celing and dark wood dec...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 8, 2012 via mobile

We arrived in Marrakech in the early evening and were met at the airport and whisked into the craziness of the medina where we were met by Jean-Pierre. We thought we would never find our way around as Jean-Pierre led us through a maze of streets and alleyways, however, that evening we were given a map and instructions of how to get to the main square and we never had a problem, not even needing the map after the first day. We tried losing ourselves in the souks but always ended up somewhere we recognised, and never had to ask for directions once. People will try to show you but just say a polite 'no' and usually they will leave you alone.
The riad itself is absolutely stunning, and a haven of peace and tranquility. We spent every afternoon of our 4 day trip to Marrakech lazing on the roof terrace and having a refreshing dip in the pool, the silence only being interrupted by the calls to prayer from the surrounding mosques. We stayed in the Pierre suite which was beautifully decorated, and had all the facilities we needed and an amazing chandelier.
The food was delicious. We had dinner in the riad on the first night, and then breakfast every day after with freshly squeezed orange juice, yoghurt and pancakes and bread rolls. We also took Jean-Pierre's recommendation on Moroccan wine and enjoyed a couple of bottles during our stay!
During our stay we were the only guests in the riad which was wonderful for us as we had the pick of the bedrooms, and the staff all to ourselves and the whole riad all to ourselves at night when the staff had gone home, it was like coming home to our own palace in the evenings! I just can't understand why Riad Charlott is not full all of the time! It should be!
Jean-Pierre was a wonderful host- helpful, friendly and full of good tips of what to see and what not to see to make the most of your time in Marrakech. We loved our time in Marrakech and at Riad Charlott and would go back tomorrow if we could!
P.S book the hammam, it's fab!

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Charlott'

Address: Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#141 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
A riad magnificent allying Moresque architecture and contemporary decoration, 5 vast rooms in the sophisticated decoration, one of the most beautiful brings down of the medina of Marrakesh offering a wonderfull view on the city and the Atlas. Swimming pool-Jacuzzi, hammam and massage room. ... more   less 
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Also Known As:
Riad Charlott` Hotel Marrakech

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