It looked fantastic and had great reviews. We booked online via booking.com on 30th May and received immediate confirmation that the booking had done through - nothing to pay until we checked out on 5th January. All exciting - two families going; price confirmed and agreed with both parties.
I went to Madrid on 31st May, returning on 4th June (no Roam facility whilst there...) to discover on my return an email saying that the booking had been cancelled because there was insufficient credit available on the credit card I had given. But we were not going until December. And there was nothing to pay until January. Booking.com assured me they had tried to contact me prior to this email - no evidence of that on email account or mobile phone messages. I emailed immediately and asked if they would reinstate the booking - I could provide another card. I was told no, I had to revisit the website and book again. Which I did. To discover than in less than one week the prices for the four rooms we wanted had risen by 210 euros each.
Seemingly, whilst I was on a call to them to try and resolve the issue, Booking.com phoned the hotel, requesting that our booking might be reinstated at the original price. It was declined. So we won't be going there after all.
Genuine mistake? Or does this happen quite frequently - with somebody somewhere making a lot more money out of the same customers... something smells not quite right.
Be warned - when you complete the booking form, it does not alert you to the fact that your card has to be good for the entire balance of the booking at the point of booking - even if you won't be paying anything for six months. It emphasises that you can cancel right up to one week prior to going with no penalty to be paid. But the hotel may well check the card (permitted funds available) and reserve the right to decline the booking. Apparently this is stated somewhere on the site - but not evident where you actually book. Maybe this is obvious to some people - it wasn't to me and had I known, I would have proferred another card. Instead I ended up feeling like a criminal - or a fool who has been duped. Bad taste in mouth. Need to book somewhere else now - any ideas?!
- Official Description (provided by the hotel):
- Located in the district of Riad Zitoune El Keddim inside Marrakech Medina, at 2 minutes by foot of the famous place Djemaa el Fna, the “Riad et Palais des Princesses” is a charming guest house based on Oriental traditions. The “Riad et Palais des Princesses” have a total of 14 rooms and suites of Mauresque and contemporary style. All our rooms are entirely air-conditioned and have a wifi access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and BookingOdigeoWL so you can book your Riad et Palais des Princesses reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riad Et Palais Des Princesses Hotel Marrakech