If you're lucky enough to stay in a private and beautifully appointed three story Riad, perhaps gratitude overrides most criticism. With that said, the pros: the compound is spectacular with lush plants, fountains, jasmine/orange scents and gasp-inducing design. Passing time in our Riad was like staying in a glorious museum or King's guest house. The details were astounding from the fountain in our tiled courtyard, ornate painted panels, opulent ceilings, three bathrooms (two half baths), three staircases, two fireplaces, lanterns galore, sizable private plunge pool and roof deck. One could write decor essays about each room from the pillows to the tile work to the gigantic "dressing rooms." The Riads could easily sway tourists to forget the city of Marrakech all together. The included breakfasts were delightful feasts served expertly on the outdoor patio under palm trees. It is a short walk from the Mansour to the Medina. We had one issue with a private tour guide which was generously corrected by the gracious head concierge and hotel manager. Cons: Keep your wallet wide open. There is a lack of variety for in-hotel dining and no casual or light menu, though the food was excellent - particularly when served on our private rooftop among the lanterns. Employees everywhere greeted guests politely but many had trouble understanding French or English causing some laughable then irritating mix-ups. Some of the staff was not as finely tuned as hotel itself. Their kindness helped diffuse occasional frustrations but there were a lot of clueless three star moments in this five star palace. Tips: If you get to stay at the Mansour, walk in with clear questions and work your way up the chain until you find suitable answers. Very little explanation was given regarding the inner workings of our Riad and we didn't realize the array of services included in-room until the end of our stay. The complimentary VIP airport services are lovely in theory though there was no communication whatsoever about how the process works. We were whisked here and there, not knowing what was to come while porters took our passports and instructed us to wait. All said, the Mansour is utterly unique. Sitting in a private tented cabana under vast blue skies while hearing the mysterious calls to prayer over hundreds of bird songs is transformative. Skipping down your own marble staircases just to wander the rooms, explore your gifts of fresh fruit and dried figs or to feel the Moroccan breeze through your courtyard...well...perhaps some fantasy vacations can happen without leaving your own room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.