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“Good value but some staff not very friendly” 4 of 5 stars
Review of Riad l'Oiseau du Paradis

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Riad l'Oiseau du Paradis
27, Derb Cherrata | Arset El Houta, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #124 of 461 hotels in Marrakech
Devon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
“Good value but some staff not very friendly”
4 of 5 stars Reviewed April 25, 2013 via mobile

Like the previous review we were disappointed at how unfriendly the staff were. We spent 1 night here and then returned at the end if our 14 day trip around morocco for 3 nights. The first night was much better than the rest! There were different people working there, they were very welcoming and breakfast was very fresh and generous. We were looking forward to our return but it definitely wasn't the same! Still given it a good rating though as it was very good value and in a very good location. We were not charged anything for our 2 children!
Still had a great experience in Marrakech, just could have done with a friendlier welcome!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, May 20, 2013
Google Translation
Je suis désolée de voir que votre séjour chez moi ne se soit pas bien passé
j'espère en tout cas que vous avez eu de belle vacance
et que vous êtes tombé sous le charme du Maroc
Stéphanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 people have reviewed this hotel

Traveler rating
    124
    43
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    4
    1
See reviews for
30
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
new york
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 23, 2013

we have had 16 days in Morocco and have stayed in many raids as well as Berber tents and while some were "better" than others, this was really our least favorite by a wide margin. I barely recognize it when I read other reviews. This riad is run-down. It needs some attention paid to it, especially the courtyard. while our room was OK, the public space, where we had breakfast, is unpleasant. They have a dirty plastic tarp over the spaces so it is stuffy as you get no breeze. They say it is to protect from rain, but we were in other courtyards in other raids that found far more agreeable solutions. The riad also had a distinctly unfriendly feel, again so different from other places we stayed. It might be better if you speak French, but my French skills are rusty and the riad's manager doesn't speak any English.
We are sorry we stayed here.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, April 25, 2013
Hello,

I am sorry that your stay with me this is so wrong ...
Please be aware that the boy in this riad this week was not the manager but only the night watchman who unfortunately do not speak English!

The house is new it is 4 years old so do not worry for the state of this one, everything is in order.

I hope that your next stay in Marrakech will be for the better

Stephanie
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2013

My boyfriend and I chose this riad after researching many other riads and hotels of varying prices. We chose this riad based on the good reviews and the price. We weren't disappointed, the riad was everything the reviews suggested it would be and more. It was a tranquil haven after the chaos of the medina and in a perfect location for exploring the medina on foot without the need for taxis. The sun terrace is perfect for relaxing in when you want a rest from exploring the medina.

Stephanie and Mouad went out of their way to make our stay memorable. For our anniversary our room was decorated with flowers and we were given a bottle of wine and strawberries and cream. They were also very helpful in suggesting what to see and where to eat.

We chose to eat out for lunch and dinner, but we had breakfast in the riad. Breakfast varied each day and usually included some form of pancakes, bread and jam, and either fruit or homemade yoghurt (this was absolutely delicious!).

The rooms were clean and comfortable and although the doors don't lock from the outside, I believe this is common in many riads. The room contained an electronic safe to keep valuables in, but we never felt concerned about leaving valuables in our room and our room was on the ground floor.

I would suggest getting in touch with the riad before your trip to arrange for them to pick you up at the airport. We decided to do this on our own thinking that we might be able to do it for less money, but the taxi dropped us in completely the wrong place and we ended up paying almost £30. The riad can organise the pick up for about 20 euros and the taxi will take you straight to the riad.

This isn't a 5* hotel but we really enjoyed our stay in this riad and couldn't fault it. We felt we had a much more authentic experience of Marrakech than we would have done in a generic European hotel. Furthermore, for the price you pay I think you will struggle to find a better hotel/riad and you definitely get your money's worth when you stay here. Book it now!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, March 28, 2013
Thank you for your comment
and thank you for your stay at the Riad.
I hope you are well,
We are looking forward to seeing you
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2013

Chose this Riad based on others reviews and couldn't have been more pleased. Surprised how spacious, beautiful, clean and well kept the Riad was after walking down a narrow alley to get there. Staff really friendly and helpful, what more could you want for a short break....except perhaps some fruit at breakfast :-)

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, March 28, 2013
Thank you for your comment
and thank you for your stay at the Riad.
I hope you are well,
We are looking forward to seeing you
Stephanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2013

Me, my husband and our friends came to Marrakesh in Feb2013 one of our friend was in Morocco but we were first time in Marrakesh so that was a big shock for us to see how people live. When we arrived to Riad L'Oiseau du Paradis, there was a staff of people welcoming us. We had only brakfast included, becouse we thought that the prices in the Riad were too high(20Euro each), so we ate in Place Jamaa El Fna. Breakfast was very good, and everything was fresh. Unfortunately we were a little disappointed with our bathrooms becouse water in the shower did not drain, but apparently it's very common in Morocco to happend. Riad is very clean and nice decorated. It was wonderful just to sit down and relax in this peacful atmosphere. The best in the Riad was the staff, especialy a man named Mouad who look after us and everything we needed was there. It was a great experience for us, and hopefully we come back again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, February 16, 2013
Thank you for your comment
We are pleased to have had the opportunity to welcome you to the riad
See you soon I hope
The team
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2013

First holiday in Marrakech to beat the winter blues... Our choice for the riad was based on cost, location and previous complementary posted comments about the French owned, l'Oiseau du Paradis. However, how good people's feedback can be, it is somehow not that easy to know what to expect until getting there. In fact, our personal experience was even better than what we had expected. Mouad, a smart - smiley - young man manages a friendly and professional team. Mouad and his team know how to make their guests feel at home. He provides an efficient and personalised service from airport transfer to guided visits inside and outside Marrakech. He can also recommend the best places in Marrakech. L'Oiseau du Paradis is a haven of tranquility amongst the hustle and bustle of the medina. The staff cook delicious Moroccan food: the best Couscous Royal and Mouad's mouth watering beef Tagine with plum, almond and cinnamon. Finally, we treated ourselves with a highly recommended exfoliating hammam, followed by a massage and relaxation on the sunny roof terrace. Can't wait to go back...

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, February 13, 2013
Thank you for your comment and thank you for your coming home.
We hope to see you soon.
The whole team of Riad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2012

We had stayed a few nights in another riad in the kasbah at the beginning of our 12 day trip to Morocco, whereupon we drove at an unscheduled pace to Erg Chebbi and back. We ultimately decided we wanted to come back and spend one more night in Marrakech to make the return of our rental car a little easier. We contacted the owner of the original riad but he was booked so we looked on TA and found Riad l'Oiseau du Paradis and are SO glad we did.

After a phone call to figure out how to get there, Muad (from the riad) ended up deciding we would never be able to find it or the car park where we had to put the rental car for pick-up, so he told us to stay where we were and took a taxi to come find us. He hopped in the car with us and guided us to where we needed to park the car and then led us to the riad.

The riad is lovely and the rooms were wonderful. The small courtyard is so inviting and relaxing and Muad took such great care of us. He made homemade yogurt for our breakfast that was among the best I've ever had.

The riad is a short walk to the square but once inside the doors, it truly is an oasis of peace and calm. Although I loved the initital riad we stayed at in the kasbah, f I were to return to Marrakech, I would no doubt stay at l'Oiseau du Paradis as a first choice.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Gérant at Riad l'Oiseau du Paradis, responded to this review, December 28, 2012
Thank you for your nice comment, I'm really glad you liked the Riad
Mouad also thank you
We hope to see you again, All the team of Riad
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Riad l'Oiseau du Paradis

Address: 27, Derb Cherrata | Arset El Houta, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #124 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Hosts' house L’Oiseau du Paradis for a paradisiac stay in MarrakeshThis haven of peace, renewed in the purest Moresque style and mix traditional and modern materials : bejmat, tadlakt, solar water heaters, brumization.Its 8 rooms (1 parental suite) with privative shower-rooms invite you in the rest of the senses.Side well-being, relaxation in the hammam and wellness with a professional massage. ... more   less 
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