We stayed here against our will due to a hotel mix up and had to endure an entire week of poor service and bad food. Where to start?! The restaurant is like a huge dimly lit school canteen filled with mostly Moroccan locals who think it necessary to pour their food on the table cloth and surrounding areas before eating. The waiters are limited in number and therefore at breakfast you face a scramble for a clean table set with knives and forks etc. If there are no such tables available, a waiter will quite happily "clean" the table by turning over the dirty table cloth. Once you have navigated your way around the mangy stray cats and made it to the food buffet, you will then be faced with a selection of pastries, fruit and yoghurt that have already been half demolished by flies, or alternatively a pancake - which is 90% oil and 10% pancake. I was so hungry by the end of the holiday that I tried the unappetising sausage which was at least covered from flies. At lunch, since the hotel is in the middle of nowhere and most taxi drivers have no idea where it is located...we had to stomach yet more of the hotel food. We ordered the pizza and chips from the poolside restaurant and were told that it would be 10 minutes. Since we had seen waiters bring other people's food to the poolside/telling them that their food was ready, we thought it would be the same for us. However, after 30 minutes we wondered into the restaurant (which also serves as a bird sanctuary) and found our food lying out on the surface stone cold. When we complained the staff pleaded ignorance and pretended they did not understand.
By mid-week we decided to go to a 5* hotel in the Palmeraie area (where it was a welcome relief to speak to staff who were able to fully understand English!) We asked our hotel to book a taxi for 7:40pm. By 7:50 we asked the same lady who booked the taxi why it had not arrived to which she smirked and said it will probably be 4 minutes. They knew we had a dinner reservation for 8pm but seemed not to care.
In addition we had the following delights...cold showers, rock hard beds, ant infested rooms, an old TV which stopped working after a while, leaking toilet and when we called reception to notify them that internal calls were not working we were told to "walk to the other room".
The pool and spa were the only good things about this hotel but the pool comes with the added bonus of very loud and dreadful music which sometimes gets jammed.
You can imagine our reaction when we were told on checkout that we had to pay 20 dirhams per person per night Moroccan tax which we had not been warned about and assumed would have been included. The hotel staff were their usual unhelpful and insolent selves. This is truly the world's most terrible hotel.
- Official Description (provided by the hotel):
- The Blue Sea Hotel "Marrakech Ryads Parc & Spa" is a 4 star hotel situated in the Palms of Marrakech, a quiet area, near the center of Marrakech, which allows you to combine both excursions and relaxation. This hotel has the perfect location for your stay in Marrakech. The hotel has 260 rooms, distributed in 13 ryads. Each room has a private bathroom with a bath; satellite TV, air conditioning and a mini bar. All the rooms have a terrace or balcony with views of the swimming pool, gardens or the Atlas Range Mountains. The Blue Sea "Marrakech Ryads Parc & Spa" features an outdoor swimming pool measuring 1200m2, a gymnasium and a health and beauty spa. It also has various sports courts, such as Tennis, Basketball and Football. The hotel offers a varied entertainment programme during the day with sports and leisure activities and organizes shows every evening. The hotel also offers a bus service for their clients that wish to travel to the center of Marrakech. ... more less
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- Also Known As:
- Marrakech Ryads Parc Hotel Marrakech