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“Long weekend break with a group of girls All Inclusive” 2 of 5 stars
Review of Marrakech Ryads Parc & Spa by Blue Sea

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Marrakech Ryads Parc & Spa by Blue Sea
4.0 of 5 Resort   |   Douer Ouled Benrrahmoun | El Bour, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #313 of 481 Hotels in Marrakech
Headley, United Kingdom
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Long weekend break with a group of girls All Inclusive”
2 of 5 stars Reviewed September 25, 2012

Fair few problems with this hotel. However, I will start with the plus points. Pool is lovely with plenty of shades and both sunbeds and chairs. All spotlessly clean. Our 2nd room was a family room so therefore had a single room and a double with balcony. Balcony furniture very uncomfortable and only had 2 chairs (it was a room designed for 4 persons). Clean but double bed was like sleeping on a block of concrete! None of the bedside lights worked but there was a small fridge to keep soft drinks cool. Bathroom was again clean and spacious.
All inclusive drinks were fine but limited choice, however, the wine was good and we even managed to get it by the bottle in the restaurant. Breakfast and lunch there was a good choice and normally someone cooking a special dish. Dinner was however, recycled food from lunchtime and not so good.

We had booked junior suites, when shown to our ryads, Mimosa, our rooms were the standard ones so when we complained at reception, we were told as we were a group of girls, the juniior suites only had double beds and we required twins. After much discussion (using our best French!) we were given family rooms in the same ryad. My friend and I could not get our key card to work and after one and a half hours of them trying different cards, they gave up and gave us a proper key (why they couldnt do this earlier is beyond me) standing in swimming gear from 6.30pm for them to sort out is not a good start to a holiday.

We found the reception staff (not all) very unhelpful, even having booked a taxi to take us back to the airport (and I wrote it down so there would be no confusion) when it had not turned up I checked at reception to find it had been booked for 8.50am and not 8.15am. Therefore it was a bit of a panic getting to the airport on time.

Like other reviews, this hotel is in the middle of nowhere but we found the shuttle bus useful and the taxis very reasonable for getting into the centre of Marrakech.

We as a group do a long weekend trip a couple of times a year and would normally stay 5 star all inclusive, there were no deals in 5 star hotels which is why we chose this, I would say that this is more a 2 - 3 star hotel.

Nicest part - pool area and gardens

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,278 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Cheshire UK
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed September 8, 2012

I dont know where to strart... We paid for transfers from the airport to the hotel but when we got there the driver started demanding money from us. We were shown to our room eventually and it was a good size but incredibly dirty. There was what only could of been human faeces "sprayed" up the wall next to the toilet. The sink plug was broken so we couldnt drain the water from it. The shower head was falling off the wall and there was mould growing along the edges of the bath.

The only light bulbs that worked were the ones in the bathroom. The only light we had in the rest of the room was from a small bedside lamp. Only one electrical plug worked in the whole room and that was the one the lamp was plugged into !

The floor was dusty / dirty... the cleaning consisted of picking up a duvet cover from the floor that fell from the bed and stocking up on toilet roll.

The swimming pool was a good size - granted. But you shared it with strange little creatures swimming in it and you shared it with the frogs and toads at night.

They have a pigeon infestation problem... they are everywhere. Hence alot of bird dropping all over the place. They also constantly drank the water from the pool so there was also droppings all over the edge of the pool area.

All of the sun loungers, chairs and umberellas were ripped, broken or generally torn. Often with sharp edges or screws sticking out.

No one spoke English at all... its French or nothing ! So any problems you have will not be resolved as they will just shrug their shoulders at you or just generally ignore you as everyone was incredibly rude. Just plain bad manners all round.

Drink choice is limited at the bar really unless you want to put your hand in your pocket so the All Inclusive deal isnt really worth doing. Drinks are not free after 11pm at night either and the snack bar isnt included in the All Inclusive deal either.

The main problem is the food / restaurant. The food hygiene, storage and tempreture control is disgusting. Cross contamination is rife. They recycle food all the time.

My partner and I became severely ill by the second day we were there. I had to have the on call doctor in the middle of the night. I had food poisoning. A lovely combination of Diarrhoea, Severe Stomach Pain, Fever/Chills, Dehydration and weight loss ! (9lbs lost in 7 days.)
They should advertise that they have perfected the art on non invasive colonic irrigation.
Ended up on 5 different medications for the duration of the holiday. 3 of these had to be diluted and drank. This proved difficult as they do not allow you to remove drinks from the restaurant. You had to sneak it out as best you could. We watched why they do this and they return left over drinks to the bar to be served to the next person.

When back in the UK tests confirmed food poisoning, Vibrio Parahaemolyticus - cousin to Cholera. Picked it up from probably fish and/or contaminated water.

We are still both having treatment for it now some 5 weeks on. I am not allowed to work because of my role with the NHS until I get the all clear. So now struggling financially.

Please please stay away !!!

Room Tip: If you want a decent room and a good nights sleep then stay somewhere else.
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 of 5 stars Reviewed September 7, 2012

Totally agree with Melissa R you've summed it up very well. We stayed at this hotel on the 26/08/12 for 1 week(family of four). If you don't speak French stay clear or else you will be disappointed. When we got there my son (7 years old) was told he couldn't participate in the mini club activities as we didn't book our holidays with nouvelle franchise.

Food seemed to have been recycled, all four us suffered from severe diarhea


On our last day one of the receptionist had a argument with a customer right in front of other guests (shouting and yelling at the top of her voice) so much for customer care!.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 17, 2012

Location: I stayed at this hotel with 5 friends for one week. Firstly, this hotel is further out than I thought (20-30 mins from the medina) - literally in the middle of nowhere. You can not take a walk to a local shop, its literally a thing where you stay in the hotel or catch the shuttle bus or taxi. Taxi cost about 150dh during the day 200dh at night. By the way the shuttle bus drops you off in the middle of nowhere half way between the medina and new city. So you got to walk or catch a taxi from there, taxi about 40dh.

Food: When you go on an all inclusive holiday you expect good food and this was just not good at all. The only thing I enjoyed was the omelette in the morning and melons after dinner. I don't know if it was because it was ramadan but the chef was just not cooking to a good standard using fish seasoning on chicken kebabs. Tasted traditional Moroccan food in London and I was seriously disappointed. Also I advice you to take the bottle waters at lunch and store them in the fridge. Finally, some of my friend had stomach pains but one of my friend got really sick had to call out a doctor cost 750dh overall, which the doctor diagnosed her as having stomach flu. I would advise to bring diarrhea tablets.

Hotel: French speaking hotel with very basic english. The spa was nothing special, had a massage it was over so quickly and masseuse left me in the room until the receptionist notified me the massage was infact over. Beautiful hotel & rooms, lovely pools, day time activitites, evening entertainment all in french, the bar is a joke - poor drinks choice.

Nightlife: I would suggest visiting the new city where bars such as le comptier, silver is located nice drinks and entertainment. Some bars were closed due to it being ramadan. The medina was a good experience spent most of my time haggling down prices, took a small tour around Marrakech on a horse & cart for about 120dh.

Overall: If they at least had good food I could deal with the location.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed August 15, 2012

Lucky spent four nights in this terrible hotel the food was bad beyond believe, it seem that there recycle the food over & over again & no where local restaurant to get any thing different.

The bus shuttle service was very bad as were the roads very third world very rough & bumpy & you expect the bus to drop you off in the town centre but half way in the mid day hot heat & 30 walk with young kids not a good idea very poor service.

In this day age you expect international information simple thing like signage, 70% in French not good enough .

The gym, what gym stone age more like, air con not working, equipment out of date and no music.

The pool was okay but it seemed to have no clorine in the pool at all, the water was very salty

The rooms had large cockroach running around the room not a good sight.

The staff was extremely rude & not helpful because the can only speak French & very little English.

Not much to do holiday very limited because you have to travel out by bus or taxi between 25 & 30 min.

Yes the title first & last time.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luton
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 11, 2012

We stayed here for ten nights from the 29th July - 8th August. We were a group of four. Our two daughters had a room to themselves within the same ryad. The complex is made up of several ryads. Our ryad was Rose. Both rooms were spacious enough for what we needed. However the twin bedroom had twin sinks in the bathroom (this delighted our girls). There was a mini fridge in each room and sofa's with some outside space.

All staff spoke french as their main language and tried there best to communicate to us. There was enteraintment for young children but led in french. Activities were led daily around the pool and this was easy to follow regardless of the language.

Notes for your trip:

When you arrive in the airport you are expected to have filled out an immigration form readily available in the airport - but make sure you have a pen. Pens are not available. - Take extra to fill out in the hotel for your departure as you need to fill out forms and hand back when you leave.


Only change up money that you consider enough to manage on. Lots of shops etc will take euros. When you leave and are in the departure lounges, they do not accept the currency in duty free to purchase things. Although the cafe's will.

If you want to make full use of your air con and fridge during your visit you can out any plastic card in the unit not just the key card.

You are only given one key card when you arrive if you want another one ask and they will give you an additional card.

If on grouund floor check that your patio door is not left unlocked. I would suggest that you use a safety deposit box. (just to be on the safe side)

When visiting the town, by shuttle bus from the hotel consider using a guide that meets you at the stop as they know what to do and will take you where ever you request. We did two visits one in the day when it was very hot and then one in the evening when it was much cooler.

If you want some cheap holiday gift etc, then just on the side where the tabac shop/ kfc is there is a kind of high street of shops. Lots of eating places and some of the shops have the price already there so no problems with how much things cost.

All inclusive drinks can be limited and the ice cream is not included. Although th ice creams are fairly priced. All inclusive only lasts till 11 and from 11 - 12 it is a paid bar.

There is a camera man on site that will take group photo's etc. They seemed reasonibly priced.

Room Tip: All rooms seemed very pleasant. If you wanted a view over the complex you would need to consider 1st...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca, Morocco
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 10, 2012

I spend a long WE in this resort. first of all, you will retrieve a quiet place, a beautiful pool and a lot of grass.

The area is very beautiful. The swimming pool is amazing. the rooms are huge. the staff is very friendly.

The only cons is the restaurant: the food wasn't so rich and varied.
You can have Pizzas and dring for a reasonnable price at the snack closeto the pool.

Overall, I appreciated my stay there.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marrakech Ryads Parc & Spa by Blue Sea

Address: Douer Ouled Benrrahmoun | El Bour, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Marrakech
#128 Spa Hotel in Marrakech
#155 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marrakech Ryads Parc & Spa by Blue Sea 4*
Number of rooms: 260
Official Description (provided by the hotel):
Blue Sea Hotels & Resorts are delighted to invite you to the Marrakech Ryads Parc and Spa, a traditionally-designed resort offering a peaceful, family-friendly base from which to explore the cultural wonders, unbeatable shopping and intriguing sights of Marrakech. The Marrakech Ryads Parc and Spa is home to 260 light and spacious rooms, distributed across 13 riads in keeping with traditional Moroccan architecture. Each air-conditioned room includes satellite TV and a mini bar, plus a private balcony or terrace from which views of either the swimming pool, lush gardens or dramatic Atlas Mountains can be enjoyed. With its huge outdoor swimming pool, children's pool and terraces, guests at Hotel Marrakech Ryads Parc & Spa can soak up the year-round sunshine before cooling down with a refreshing dip. For a respite from the Morocco sun, head to the hotel's additional indoor swimming pool or unwind with a cocktail at the poolside bar. For the ultimate in relaxation, the hotel's renowned EDEN Spa is on hand to provide a wide range of treatments. This sensation wellness centre offers multi-sensory spas and a spectacular range of treatments and facilities that focus on the five elements of the Earth. For energetic guests, the Ryad Parc and Spa Marrakech boasts several sports courts including tennis, basketball and football, plus an on-site gym. With a varied entertainment programme on offer during the day, followed by organised shows every evening and an on-site nightclub, guests can rest assured that both relaxation and activities are catered for at the Marrakech Ryads Parc and Spa. The two restaurants offer a delicious range of modern and traditional dishes, served buffet style or a la carte once a week. Or perhaps jump on the hotel's free organised bus service into the centre of Marrakech to indulge in the wide range of Moroccan delicacies and sample the local cuisine. ... more   less 
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Also Known As:
Marrakech Ryads Parc Hotel Marrakech

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