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“Great Hotel, lovely facilites, but slight odd !!” 4 of 5 stars
Review of Marrakech Ryads Parc and Spa

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Marrakech Ryads Parc and Spa
4.0 of 5 Resort   |   Douer Ouled Benrrahmoun | El Bour, Marrakech, Morocco   |  
Hotel amenities
Ranked #271 of 460 hotels in Marrakech
Sydney
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
“Great Hotel, lovely facilites, but slight odd !!”
4 of 5 stars Reviewed March 28, 2012

Liked: The property is beautiful! fantastic pool, all inclusive breakfast and dinner. Free bottles of water with dinner. Lovely spa and treatments. Free shuttle bus to and from town almost every hour from early morning till evening. Entertainment and activities provided at the hotel as i think they are aware they are a little bit out of town. (30 mins from airport, 15-20 mins to town centre/medina) For a 4 star hotel it is very good value, relaxing, great rooms, but does have negatives as well.

Disliked: Ok so even though it is a nice hotel. The staff seem friendly, helpful if they can but speak little english. even very simple words they can not understand. EVERYone speaks French or arabic. Hard to ask questions or book tours if you dont speak french even at the reception desk. they organised a transfer from the airport for us for 30 euros which we thought was over priced, then our driver wanted more money when we got there. They close the pool at 4pm on Sunday (5pm other days) even when it was 28 degrees. Didn't even tell us to get out of the pool, they just started pulling the cover over the pool. Then on 3 occasions a cleaner just walked into our room, they dont knock, but very apologetic. they brought souks/stalls to the hotel one day which we thought was great until they hassle you for money and to buy things even after you say no. fair enough this is their style but you cant even escape it in the hotel. Same with the entertainment they put on at night during dinner, they then want money from you once they finish and get offended/angry when u dont. The hotel should not expect their guests to pay or tell the entertainers once people say no to leave them alone. We wanted to book a camel ride at the hotel, nice guy but again no english. told us we would be 2 hours and it took 4 hrs for the tour. So don't rely on being anywhere on time, very laid back and friendly people but different way of working. The hotel is pretty, great pool, but not so great customer service.

Room Tip: Book outside of peak time and the prices are very cheap, they usually have superior rooms going chea...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
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English first
Krakow, Poland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2011

This place is okey. We spend there 2 weeks October 2011. Hotel has interesting design. Room was nice, wih big terrace and comfortable beds, it has airco too. Bathroom okey. Places was very clean, what surprised us mile. Food was very good, different than we known, with a large choice, so we didn’t complain. They are 3 swimming pools, which look nice, but we didn’t use them. We used offer spa and bars few times, we were also in a nightclub and everything was perfect. During this journey we focused on visiting as many places, as it possible, so sometimes teased us transfer to / from hotel, because it isn’t in the centre of Marrakech. But place, beautiful garden, fountains, palms and ambience reward us this acces, so we recommend this place

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cracow
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2011

It's a very nice place. And new. We spend there a pleasent and relaxing week (19-25/09/2011). Hotel looks great. Oustide there is beautiful garden with fountains. Interior is in interesting moroccans style, which we like a lot. Our rooms were big and veryy comfortable with magician terrace. The bathroom very clean, every day was new towels. Room was cleaning everyday too. Food was excellent and various, so you could choice what you like. The same with the bar super drinks. One thing which wasn't perfect it's was a distance to the center of Marrakech (about 20 minuts by bus), but there was a bus and taxi, so it wasn't problem to get there.
Hotel are swimming pools, we use it few times. In this area work animators during the all day, at the evenings at the bars, so they helped us to have a fun. But the most interetsing was great SPA with with a wide range, especially for girls. Magical massages and graet hammam. The staffs was very nice and very helpful, everytime they was ready to give some informations or just help. They helped us to find a super touristic guide too.
The price was worth this great holidays which we took.
I recommend this place to everybody who wants to relax in an beautiful, exotic and quiet place.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 21, 2011

I read all the reviews and was worried about going to this hotel. It's not, but its just average. The worst thing is that the hotel is a 20 minute taxi ride from Marrakech that costs 100 dirams to get to then 150 to get back. Ok there's a shuttle bus, but it's rather inconvenient timing and you have to sign up beforehand. The room was clean and well decorated. I had a patio that looked onto the pool. However the sliding door wouldn't lock and the room safe was no longer bolted to the wall! The bathroom wad spacious and had a good shower/bath with toilet and bidet. Too bad the soap and shampoo were poor - so bring your own. The towels were changed daily and were clean. The all inclusive food was good quality but a bit repetitive and cold - there was always a lineup for the microwave. The local rosé wine was quite good. Breakfast eggs were delicious, the "fruit" juices were not. Why have concentrated orange juice in a country where you can pick oranges in the street??? If you're into the group activities they were ok, though the "animateurs" were more interested in having fun amongst themselves rather than ensuring guests were having fun.
In all, I would not go back to this hotel, simply because it wad too far away from Marrakech.

  • Stayed March 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 27, 2010

We went to this hotel in the summer holidays.
We had a reasonable sized room for a family of four.
The outside swimming pools had no chlorine in them. They were filthy with waterboatman swimming in them. The birds were drinking out of the pools.
The resturant had quite alot of cochroaches. The resturant also had birds flying in and out, and lots of cats wandering around. The food seemed plentiful.
The biddet in our room had dried diaorrhea on it from previous people who were using the room before us. The dirt underneath the beds was quite alot. There were alot of cobwebs in the room. Even though the rooms were cleaned daily they looked as if the had barely been touched. The place is full of frogs.
A few days into our holidays we all came down with dodgey bellies, we didn't recover properly until seven days after we had left this hotel. After returning from holiday we had to visit the gp. He did tests and comfirmed that we had food poisoning from our holiday.
I wouldn't say that this is a luxuriuos hotel as described on travel republics website which we booked with.
There were not many english speaking staff, and our french was not to good so we couldn't really conmunicate with them. This hotel is next door to marrakech's rubbish tip.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
schilde
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 19, 2010

It's a new hotel, but you can now see already it'll be 2 stars instead of 4 stars in less then a year. It has a beautiful garden, with fountains that never work. The rooms are spacious, but when arrived the airco did not work, the terrace light was broken. At night you have to be careful to find your room, since most of the outside lights do not work. BEWARE: if you think you can read a book at the pool, forget it: very very loud music, all day long (last day some people almost got into a fight with the animation team about this issue). I don't mind music during animation. But please ... it hurt our ears. Some respect for people that like some rest! (see neckermann : they say it's a quiet hotel: NOT!) Tables at the pool or at the outside bar are sticky from the day before. In the morning you still find the dirty glasses on it. Never seen anyone cleaning them. No toiletpaper in the pooltoilets. Not clean. The tableclothes in the restaurant are dirty. They just turn them over ... Hard to find a clean table. Sorry, this is not a 4 stars hotel.. I travel a lot, stayed in a lot of hotels, or I travelled adventurous, but this one was the worst ever. I would not recommend it at all. Oh yes;i almost forgot this: we had a dead rat in front of our hotelroomdoor. I had to ask twice to remove it: they didn't! Imagine the smell?

  • Stayed September 2010, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Ludlow, United Kingdom
1 review
4 of 5 stars Reviewed August 28, 2010

We traveled in late August - with my wife and her sisters family - five in total. Having read the reports before leaving I was a little aprehensive - we arrived just after dark. Next morning we were plesantly supprised when we toured the site, and found how large it was and the veiws you had. Our stay was for a relaxing pree piced break, this we had, the pool area, bars and dinning was never over crowded. The staff were extreamly helpfull, even when we needed to explain in english. The animaters that worked the pool area during the day and the bars at evening are probably some of the best I have seen. The food was excelent, the choice was amazing, breakfast or evening you could not fail to find somthing that you liked. If you are unsure about a trip into Marrakech then ask at the tour desk, they arranged a giude and driver for three hour tour @ a cost of 20 euros each. The guide was excelent and took us places we would have feared to go on our own. So its thank you to Sam the manager and his staff for a wanderfull week.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marrakech Ryads Parc and Spa

Address: Douer Ouled Benrrahmoun | El Bour, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Top resorts Hotel in Marrakech
#104 Luxury Hotel in Marrakech
#105 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marrakech Ryads Parc and Spa 4*
Reservation Options:
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Also Known As:
Marrakech Ryads Parc Hotel Marrakech

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