Liked: The property is beautiful! fantastic pool, all inclusive breakfast and dinner. Free bottles of water with dinner. Lovely spa and treatments. Free shuttle bus to and from town almost every hour from early morning till evening. Entertainment and activities provided at the hotel as i think they are aware they are a little bit out of town. (30 mins from airport, 15-20 mins to town centre/medina) For a 4 star hotel it is very good value, relaxing, great rooms, but does have negatives as well.
Disliked: Ok so even though it is a nice hotel. The staff seem friendly, helpful if they can but speak little english. even very simple words they can not understand. EVERYone speaks French or arabic. Hard to ask questions or book tours if you dont speak french even at the reception desk. they organised a transfer from the airport for us for 30 euros which we thought was over priced, then our driver wanted more money when we got there. They close the pool at 4pm on Sunday (5pm other days) even when it was 28 degrees. Didn't even tell us to get out of the pool, they just started pulling the cover over the pool. Then on 3 occasions a cleaner just walked into our room, they dont knock, but very apologetic. they brought souks/stalls to the hotel one day which we thought was great until they hassle you for money and to buy things even after you say no. fair enough this is their style but you cant even escape it in the hotel. Same with the entertainment they put on at night during dinner, they then want money from you once they finish and get offended/angry when u dont. The hotel should not expect their guests to pay or tell the entertainers once people say no to leave them alone. We wanted to book a camel ride at the hotel, nice guy but again no english. told us we would be 2 hours and it took 4 hrs for the tour. So don't rely on being anywhere on time, very laid back and friendly people but different way of working. The hotel is pretty, great pool, but not so great customer service.
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- Also Known As:
- Marrakech Ryads Parc Hotel Marrakech