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“Started off well, then went on the slide...” 3 of 5 stars
Review of Riad Tizgui

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Riad Tizgui
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Riad Zitoun LAKDIM, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #27 of 190 Specialty Lodging in Marrakech
UK
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Started off well, then went on the slide...”
3 of 5 stars Reviewed November 16, 2012

When we first got to the Riad, we were greeted by Mohammed, who was very hospitable and gave us an initial overview of the hotel and surrounding area.

The Riad is set in a side alley, with 5 guestrooms and communal area on the ground floor. There is also a roof terrace.

The positives of our stay in the Riad were:

- Mohammed's hospitality for the first 3 days and the offer of Mint tea!
- Our room was quite spaceous - the biggest room in the guesthouse.

However, some not so positive points to note are: -

- Mohammed's hospitality seemed to wane after 3 days. He was still approachable, but didn't seem as friendly as he was when we first arrived

- The maid took our bubble wrap, carrier bags and even a plastic zipped bag that we had for some pillow protectors. All of these we had placed on the bed / shelf - maybe she thought this was rubbish (??) but to us, they were being used to wrap up delicate items we had bought in Marrakech, to be placed in our luggage.

- When we arrived, there was no soap, no sign of a hairdryer, bin or toilet roll in our room so we had to ask for these to be provided upon arrival. We also had to keep asking for toilet roll to be supplied during our stay

- The fountain was on the first night, then switched off for the rest of our stay.

- Breakfast on the roof terrace never seemed to happen

- The noise of voices coming up from the ground floor in the mornings carried across the whole guesthouse

- The maid used the spare guestroom toilet whilst we were having breakfast (we could hear everything)

We had read some previous reviews on this place and thought it sounded amazing. Mohammed said the previous managers (Francelyne and Bruno) had moved on in August 2012, and they used to provide wine and cheese in the afternoons, and had a lot more staff on hand to deal with the running of the hotel. Now it is only Mohammed, and it seems that he is struggling to do all of this on his own.

The most negative point of this Riad was 24 hours before we left. Mohammed informed us that the credit card machine wasn't working in the Riad and we would have to pay by cash only. As myself and my partner have a limit as to what cash we can take out each day on our cards, this was a huge problem 24 hours before we left. Why were we not informed of this before? It was a huge stress the next day, not helped by the smarmy "owner", Roule, who was not offering any help or information for the situation in hand. Roule does not have the appearance or behaviour as an 'owner' of a guesthouse either.
We had to queue up in the bureau de change to obtain extra money just before our flight. It was the most stressful situation we have ever been in, as we nearly missed our flight. But we obtained the money and got on our flight in time.

It seems to me that this Riad is not what it once was, and it appears that it is being 'run-down' by the "owner". If we were to come back to Marrakech again, we would stay elsewhere.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
London
1 review
5 of 5 stars Reviewed April 19, 2012

I stayed here with my partner for 5 nights on my first (his third) trip to Marrakech. The riad is absolutely stunning. We stayed in the suite which was spacious and the bed was plenty big and comfy enough. Upon arrival we were greeted at the airport by our organised transfer who whisked us and our bags to the riad where Francelyse and Mohammed were waiting our arrival, with delicious mint tea and baklava.

I cannot talk highly enough of Francelyse and Mohammed, they were on hand to help us with any queries at any time and we really enjoyed sitting in some evenings with both of them having a good chat and sampling the local wine (really great quality and delicious)! Although they will also happily leave you to your own devices. I miss them both and can't wait to go back to see them (and Marrakech too!) Their recommendations of things to do and places to eat were also excellent.

Breakfast was delicious, homemade breads, pastries and cakes. We had ours up on the roof every day - watch out for the tortoises though as they will nibble your toes!

The riad is also in an excellent location, just a couple of minutes walk from the heart of the medina.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinslaken
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 13, 2012

We loved to stay in this Riad. From the beginning with a very warm welcome by my special friend Francelyse. The rooms and the whole Riad are very tasteful furnished. Mohammed helped us all the time with his very, very friendly character, Lisa prepared the room so lovely every day. Wonderful. The way to the big place is just 10 miutes walk, so all the attractions can be visited by foot.
Francelyse helps you organizing visiting a Hammam and massage, trips to Ourika valley (a MUST), and has good recommendations for good and verx good restaurants.
Coming back to Marrakesch we will definetly stay there.
One thing yoiu should know if you want to saty there: It is a Riad, all doors and windows are situated to the patio. Sometimes you hear the voices if there are guests with bad behavior.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed April 12, 2012

If you are looking for amenities like pool, workout room, and valet parking, this place is definitely not for you. If you are looking to experience Marrakech like a local, you can't do better. Owner and hostess Francelyse, and her trusted sidekick Mohammed will make you feel as if you are a king or queen during your stay. We spent three nights and I would look forward to booking this Riad if we were planning on coming back. The Riad was beautiful, the room was okay, but the hospitality was first class.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orba
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 31, 2012

Just returned from three fabulous days in Marrakesh. The highlight being Riad Tizgui. Notthing was too much trouble, we felt very comfortable in this cosy Riad, which was a short walk to the Square. The bedroom was a good size and perfectly clean. Our towels and sheets were changed daily, breakfast was very good, with home made jam and pancakes, fruit, cake, lovely bread, fresh orange juice and a choice of english tea, mint tea, or coffee. Breakfast was served until 12.00, so no rushing around in the morning. Francelyse, the owner was a brilliant host along with Mohammed. Nothing was too much trouble. Francelyse arranged a taxi to and from the airport, payment being added to our bill. Our luggage was carried for us. No need to take a hairdryer as we had a very powerfull one in our room. We had wine in the evenings, which was accompanied with olives and savoury biscuits. There was a lap top in the salon which was free to use. We had breakfast in the salon, but the roof terrace was also used. I can highly recommend a stay here. Would go back tomorrow.

Room Tip: Our room was on the ground floor. Ideal for anyone not wanting to climb the stairs. We found it pe...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford
1 review
5 of 5 stars Reviewed March 12, 2012

My wife and I have just returned from a week in Marrakech stayting in the Riad Tazgui. As it was our first trip to the city we really didnt know what to expect and the short walk to the Riad was a bit of a shock and initial introduction to the madness that is Marrakech. However, once we were in the Riad we couldnt have felt more at home. Everyone that is involved in the Riad is there to help and the service is second to none. We ate breakfast on the rooftop every morning before spending a few hours taking in the sights and then returned to the riad for some sun on the lovely terrace with Mohammed in continual attendance offering us tea whenever we wanted it. We had an airport transfer by Najem and we booked him to take us to see the Atlas mountains on one of the days, once again he couldnt have been more polite and helpful showing us around his home country. All in this iRiad is a great place to stay run and managed by magnificent people who make you feel so welcome. we will be back if we ever retrun to Marrakech.

Room Tip: Book the Suite for the extra few DHM, its a lovely room with a little extra space to spread all your...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

Not knowing anything about Marrakech, we had booked into a hotel in the New Town. This was miles from the Medina and a bad choice, so we set about looking for a Riad.

Tizgui was the first one we stumbled across and we benchmarked it to others, but it stood out for the personal warmth of welcome from Bruno and its tranquillity. And it was at the bottom end of prices too.

Bruno and Mohammed helped us navigate the crazy world of the Marrakech Medina and provided us with welcome mint tea on our returns. We highly recommend it.

The only things to point out are that the showers are temperamental and noise does carry in the riad, but don't let that put you off. We'll be going back.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Tizgui

Address: Riad Zitoun LAKDIM, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #27 of 190 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5

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