When we first got to the Riad, we were greeted by Mohammed, who was very hospitable and gave us an initial overview of the hotel and surrounding area.
The Riad is set in a side alley, with 5 guestrooms and communal area on the ground floor. There is also a roof terrace.
The positives of our stay in the Riad were:
- Mohammed's hospitality for the first 3 days and the offer of Mint tea!
- Our room was quite spaceous - the biggest room in the guesthouse.
However, some not so positive points to note are: -
- Mohammed's hospitality seemed to wane after 3 days. He was still approachable, but didn't seem as friendly as he was when we first arrived
- The maid took our bubble wrap, carrier bags and even a plastic zipped bag that we had for some pillow protectors. All of these we had placed on the bed / shelf - maybe she thought this was rubbish (??) but to us, they were being used to wrap up delicate items we had bought in Marrakech, to be placed in our luggage.
- When we arrived, there was no soap, no sign of a hairdryer, bin or toilet roll in our room so we had to ask for these to be provided upon arrival. We also had to keep asking for toilet roll to be supplied during our stay
- The fountain was on the first night, then switched off for the rest of our stay.
- Breakfast on the roof terrace never seemed to happen
- The noise of voices coming up from the ground floor in the mornings carried across the whole guesthouse
- The maid used the spare guestroom toilet whilst we were having breakfast (we could hear everything)
We had read some previous reviews on this place and thought it sounded amazing. Mohammed said the previous managers (Francelyne and Bruno) had moved on in August 2012, and they used to provide wine and cheese in the afternoons, and had a lot more staff on hand to deal with the running of the hotel. Now it is only Mohammed, and it seems that he is struggling to do all of this on his own.
The most negative point of this Riad was 24 hours before we left. Mohammed informed us that the credit card machine wasn't working in the Riad and we would have to pay by cash only. As myself and my partner have a limit as to what cash we can take out each day on our cards, this was a huge problem 24 hours before we left. Why were we not informed of this before? It was a huge stress the next day, not helped by the smarmy "owner", Roule, who was not offering any help or information for the situation in hand. Roule does not have the appearance or behaviour as an 'owner' of a guesthouse either.
We had to queue up in the bureau de change to obtain extra money just before our flight. It was the most stressful situation we have ever been in, as we nearly missed our flight. But we obtained the money and got on our flight in time.
It seems to me that this Riad is not what it once was, and it appears that it is being 'run-down' by the "owner". If we were to come back to Marrakech again, we would stay elsewhere.