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Beautiful Riad in the Marrakech Palm Grove

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Pool and Garden
Pool and Garden
Pool and Garden
Piscine 1.JPG
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Moroccan Living room
Salon.JPG
Marrakech
|
Rental Home – 
3 Bedrooms, 2 Bathrooms, Sleeps 6

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
gkeukens
Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“2-star house in a 5-star area”
1 of 5 stars Reviewed April 21, 2012 for a stay in April 2012
2
people found this review helpful

These villas are situated in a gorgeous park area with a beautiful pool. Surroundings are really well kept. Our kids loved to run and swim and finally get their energy out after the busy Kasbah of Marrakech.
Unfortunately the villa itself was not very comfortable. Spacious, but badly maintained. The kitchen was quite dirty, bedroom floors were very dusty. No manual for the satellite tv (didnt get any channel), kitchen only had absolute basics like (old) pots and pans (no microwave, no juicer). There was a nice modern washing machine but no clothpins or facility to hang clothes to dry. We were missing other simple things like scissors, bins, towels or bathmats. For 6 guests, we were only given 6 small towels for 3 days (one each), one was actually a shower mat. There is one master bedroom with good size bathroom, but the other 2 bedrooms need to share a tiny bathroom with a shower without a curtain- everything was soaked! The toilet leaked water when you sat on it.
The manager of this villa (owner is in France) is a guard who hardly speaks any French. We requested more towels but didnt get any.
The house at night was extremely cold in March. The 2nd day of our stay we arranged a cleaning lady to clean because we just didnt feel good, even about making a simple breakfast in the kitchen. Groceries are 15 min away with the taxi at the grocery store which doesnt sell bread. All very uncomfortable and unpractical. If the owner would be more attentive to the needs of his guests and upgrade the house a little this could be great place to stay!
We left one day earlier as we just did not feel like this was a holiday. We left with a drama. The guard (/property mgr) would not let us leave until we had permission of the owner on the phone. The owner started an argument and would not listen to our reasons for leaving. Eventually we left- but it was bad! Never rent from this owner again.

2 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 2 of 5 stars Overall condition of the property
3 of 5 stars Bedding & mattresses 2 of 5 stars Kitchen & utensils
3 of 5 stars Bathroom cleanliness 2 of 5 stars Other facilities & amenities
1 of 5 stars Service
Liked best: the surroundings
Liked least: the state of the kitchen and the carelessness of the owner/prop mgr
Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 21, 2012
Dear gkeukens,

Many thanks for your comments. We are quite sad and surprised to hear that you hadn’t spent a good time in our property. Our main goal is that our clients feel comfortable in our riad and spend an excellent time in Marrakech. We rent our villa for several years and we always pay attention on our client’s feedback as we think that it is the best way to improve the environment where you stay.

For your information, we always bring a cleaning person one day before the arrival of clients. In our villa description, it is well stipulated that there is no microwave, but an oven is provided. We fully understand the need of some of our clients and we are planning soon to equip the villa with a microwave, a juicer … We added additional towels, thanks to your comments ;)

There is a supermarket at 10 min by car from the villa where you can find all what you want, and small groceries and bakehouse for bread at 5 min by car.

We have a friendly manager for more than 15 years who welcomes you and provides you the key. We are always connected with him during your stay, especially with clients speaking English and who requires additional services or information.

Once again, many thanks for you feedback. We felt really surprised by your comments as previous clients were quite satisfied by our villa and the facilities provided and please note that we have made the necessary to make that never happen again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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A FlipKey verified reviewer
Gloucester uk
4 of 5 stars Reviewed May 12, 2011 for a stay in April 2011
Liked best: Villa very spacious and gardens and pool very well maintained
Liked least: No BBQ or outdoor sun loungers
Traveling group: Family with young children
Your age range 35-44
Would I recommend this vacation rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway People with disabilities
Older travelers Families with young children
Families with teenagers Tourists
Large groups Luxury-minded travelers
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
Versailles
4 of 5 stars Reviewed August 26, 2010 for a stay in April 2009
4 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 4 of 5 stars Service
Your age range 25-34
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
paris
4 of 5 stars Reviewed August 14, 2010 for a stay in April 2009
1
person found this review helpful
4 of 5 stars Value 4 of 5 stars Rooms
4 of 5 stars Location 4 of 5 stars Cleanliness
4 of 5 stars Check in / front desk 4 of 5 stars Service
Your age range 18-24
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
Paris
5 of 5 stars Reviewed July 13, 2010 for a stay in April 2010
5 of 5 stars Rooms 5 of 5 stars Location
5 of 5 stars Cleanliness 5 of 5 stars Check in / front desk
5 of 5 stars Service
Your age range 25-34
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
Casablanca
5 of 5 stars Reviewed June 10, 2010 for a stay in April 2010
1
person found this review helpful
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 4 of 5 stars Service
Traveling group: Family with young children
Your age range 35-44
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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A FlipKey verified reviewer
France
4 of 5 stars Reviewed June 10, 2010 for a stay in April 2010
4 of 5 stars Value 4 of 5 stars Rooms
4 of 5 stars Location 4 of 5 stars Cleanliness
4 of 5 stars Check in / front desk 4 of 5 stars Service
Traveling group: Family with young children
Your age range 25-34
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Guests
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$132
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Month
Additional fees may be applied by owner
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Owner
M. Chaoui
Speaks English, Arabic, French
Listed since : Jan 2010
Response Rate: 30 %
Response Time: Within two days
Calendar Updated: 351 days ago
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