I'm there at the moment, looking for another place to stay at, supposedly until Monday. Got here at 8am this morning and since it's being a total failure of service. Breakfast was horrible, rooms not available on time when you are awake for over 24 hrs to get here is not nice. We asked for at least one room for 2 (as we booked 2 double rooms) of us to rest - one being pregnant - got the room for them to sleep 2 hours and keep the suitcases, then came back, took all suitcases 3 floor down and left being promised the rooms to be ready later. Came back at 18hrs and for our surprise they gave us the same room our friends rested in earlier but they couldn't stay as it was booked??? What!?!? So we just walked 3 floors with the suitcases AGAIN to take a previously occupied room by our friends?!?! Ridiculous. Of course the new receptionist is useless and only said I Wasn't here earlier, can't do nothing and got to go back to reception NOW Ok?
No is not OK! Shame on this Riad really. Read got reviews here but didn't have anything recent, maybe this Is why.
Looking for another hotel or Riad ASAP and claim the money back. This is disgraceful and by far one of the worst hotel experience ever. Not even at a 2* hotel.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
- Reservation Options:
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