This is the best location for any Riad in Marrakech - very close to Jemaa el Fna. It's beautifully decorated and a little oasis in the centre of a crazy busy city. We arrived at this Riad tired from a trip to the Sahara and were welcomed by a very sweet, helpful and friendly lady at the reception desk. She could see how tired we were and upgraded us to a very beautiful and large room. She also recommended the spa... so I took her up on the offer.
The ladies in the spa were, unfortunately, not so nice. I booked a massage which came with a free 30 minute hammam. I seemed to be the last person of the day (9pm) and they were rude, unfriendly and clearly couldnt be bothered. A young girl took me into the hammam and started to pour the water over my face and then spray me with the shower hose - mostly on my face - which was uncomfortable. Then she said "der minute" and left me lying on one of the benches. 15 minutes went past and eventually I went out with my dressing gown on - soaking wet - to find out where she was. She was sitting in the massage room with another girl both of them on their phones. They didnt speak any English so said something in French I didnt understand. It was clear I was unhappy and said I didnt want the hamman anymore and that I was cold. The young girl then brought back into the hammam room and decided to wash my hair - very odd. She then gave me my dressing gown and didnt offer me a towel. She told me sit on one of the chairs outside of the spa. 5 minutes went past and nothing... so I decided to go back to my room cold and disappointed.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
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