Don't stay here! My valuables were stolen from my locked hotel room, while I was in reception with my tour group. It's very obvious that this was an inside job - there is no other way anyone could get into the room without a key. And it happened in the short 30 mins we were all convening in the reception area.
The hotel staff were nasty, unreasonable and insulting. I've never been treated with such disrespect whilst travelling. They insisted initially that I hadn't brought my camera, ipad etc with me, then they continued to push the idea that one of my friends had stolen my things (even though they were all with me at the time - and didn't have a room key!). They then tried to convince me that I hadn't locked my room - even though I had a witness. The unfolding drama continued for hours and hours and throughout the police interview. There was no apology from staff and their bad attitude only made the situation worse. The staff raised their voices and laughed at me when I persisted in my complaints. When I threatened to give them a bad review, the manageress responded with "Write 100 bad reviews, I don't care!" That says it all doesn't it.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
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